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Click here or scroll down to respond to this candidateCandidate's Name
Street Address I PHONE NUMBER AVAILABLE I EMAIL AVAILABLEHighlights Strong Communicator Detail-oriented Culturally sensitive Skilled multi-tasker Meticulous attention to detail Strong, dedicated leader Microsoft Office proficiency Resourceful Excellent interpersonal skillsAccomplishmentsAs the Friends Outside Program Administrator & Regional Director I managed all program monitoring, staff selection, staff retention, staff training, audit compliance, and submission of all required fiscal invoices and all required program reports .California Highway Patrols interim office services supervisor for the Solano Area Office and mentor for new and existing employees with ever increasing management responsibility. Supervision Supervise and /or work collaboratively with all mid-management, administrative, fiscal, and related support staff.Documentation Wrote and edited policies and procedures to keep staff informed. Process Office Improvement As a manager I assessed organizational needs and implemented training where needed. Increased office organization by developing more efficient filing systems and customer database protocols.EducationAssociate of Science:March2011Criminal JusticeUniversity of PhoenixBachelor of Science:March 2014Criminal Justice with a concentration in Human Services University of PhoenixExperienceDepartment of Motor Vehicles, West VirginiaLead Specialist, DUI Unit 03/2024 to Present Help answer customer service phone calls for the DUI section when necessary. Responsible for DUI and DUI related convictions for both in and out of state. Contact courts for missing/verifications/corrected/amended documents. Balance, close and maintain Celtic on-line services and mail transactions. Backup Manager in their absence. Track employees' time worked and verify that the employee has the time requested to be taken off. As the Lead it is my responsibility to act as the go to person in my Manager's absence. Maintain daily conviction activity for weekly reports. Cal Fire St. Helena, CaliforniaStaff Services Manager I - Human Resources 05/2023 to 02/2024 Under the direction of the Sonoma Lake Napa Unit (LNU) Administrative Division Chief (AO) or designee, the position of Staff Service Manager I (SSMI) is responsible for the planning, organizing, and directing of the LNUs Human Resource Office. The SSMI serves as an advisor to the Administrative Division Chief and the Unit Chief in matters related to the above programs. This position directly supervises the LNU personnel staff consisting of one Sr. Personnel Specialist, three Personnel Specialists, one Staff Service Analyst for special projects, one Staff Services Analyst for hiring and an Office Technician. Plans, organizes, and directs LNU personnel transactions/benefits programs. Provides technical expertise and counsel to unit HR staff, and Unit management. Interprets laws, rules and departmental policies and procedures relating to all personnel transactions and benefit matters within the unit. Ensures uniformity of action and compliance within the unit. Assist unit staff with resolution to complex human resource personnel pay transactions and benefits. Ensures all communication from Region Headquarters, Sacramento, State Controllers Office, CalHR is disseminated to unit staff. Performs audits to ensure compliance with all state personnel and hiring laws and regulations. Coordinate with Region HQ in response to control agency audit requests. Ensure all unit Personnel Specialist staff attend/obtain required on-the-job training as well as State Controllers Office and CalHR training. Ensures all hiring managers follow the human resource best hiring practices policies. Provide training and guidance to unit hiring analysts and hiring managers. Sit on unit hiring panels as needed. Monitors all human resource personnel matters involving Workers compensation, Return to work, retirement, benefits and pay transactions. Assists LNU staff with resolution to complex human resource personnel transactions/benefit issues. Performs desk audit of staff and develops process/procedures to reduce redundancy and increase proficiency in a fair, and consistent manner. Conduct routine staff meetings with personnel staff. Provides routine communication to all field LNU personnel on policies, and procedures. Coordinates with Region/Sacramento on audits and compliance issues. Responds to and completes various projects as required. Ensures employees in all programs are completing assigned duties in a timely manner to meet various deadlines. Prepares Performance Appraisal Summaries and Probationary reports for direct reports and serves as a mentor to other unit personnel for these processes. Keep abreast of ever-changing policies and procedures applicable to all areas under this position.Cal Fire St. Helena, CaliforniaPersonnel Specialist - Human Resources 10/2022 to 04/2023 Staff Services Analyst - Human Resources 04/2023 to 05/2023 Under the direct supervision of the AO and Senior Personnel Specialist, the Personnel Specialist duties include the performance of a variety of human resources functions and a general knowledge and understanding of departmental human resource personnel policies and procedures. Tasked with the ever-increasing responsibility by the AO with creating and managing several spreadsheets for accurate tracking for state service, longevity, accrual change, FMLA, AO17 reporting, and accounts receivables. Initiates, completes, and keys into the State controller's computer system, documents relating to appointments, separations, salary adjustments, health benefits, and miscellaneous changes. Prepares Probationary reports, monitors employees' state service, keeps supervisors advised as to when 25-yr. award letters are due. Audits attendance reports for various bargaining unit employees; keys overtime and special pay and posts accurate leave balances. Processes documents relative to payroll, prepares and keys dock and other adjustments to payroll. Authorizes release of all types of pay. Unit's back-up contact for Workers Comp. Receives injury/illness reports via IAPS. Audits for accuracy and submits appropriate forms to SCIF and other agencies. Assists employees with general questions regarding Workers Comp, FMLA, NDI, SDI, etc. Monitors payments and leave credit restoral as received from Region Office.California Highway Patrol Fairfield, CaliforniaOffice Services Supervisor 09/2022 to 10/2022 Provide management support to area offices, supervision to clerical personnel and guidance for the senior volunteers with ever increasing management responsibility. Manages all clerical duties, assigns work, and reviews subordinates tasks for accuracy and completeness. Assures proper training to clerical and volunteer staff. Manages subordinates through direction, counsel, and motivates staff for a positive work environment. Manage, prepare, review, and process monthly payroll and leave credit accrual and usage. Prepare quarterly, and annual reports to meet internal and external deadlines.Manage the workflow for the four OA positions to ensure proper coverage of duties to meet deadlines. Manage complex situations or difficult customers both in person and on the phone. Attend and actively participate in all management and supervision meetings updating and giving input as to new ideas for streamlining office functions for better accuracy and better customer service. Manage confidential document processing, including but not limited to civilians' complaints, internal investigations, purge/prepare personnel files for separating/transferring employees and employee evaluations, benefit documents, personnel documents, maintaining Area's address rosters, and medical records. Manage and process all emergency X-number, R-number and OR-number, coordinates with vendors and manages the entire process from start to finish.California Highway Patrol Fairfield, CaliforniaOffice Assistant (Timekeeper) ~ *Interim Office Services Supervisor 12/2021 to 09/2022 *As the interim office services supervisor, I was the go-to person for all clerical issues, training, and OSSI(Office Services Supervisor I) duties with ever increasing managerial responsibility. While acting as the interim office supervisor I was also responsible for all functions related to the area office as well as the position of timekeeping for the Area office. Prepare, review, and process monthly payroll and leave credit accrual and usage. Assist with benefit questions, changes, etc. Assure all desks are covered during absences, assist clerical with assigned duties to ensure all deadlines are met. Manage local office budgets for office supplies and requisitions and ensure all work equipment throughout the office is maintained. Manages all accounts receivables and payables.o Upload into Fiscal, billings from vendors used by area offices. Cal Fire St. Helena, CaliforniaPersonnel Specialist (same as above)07/2021 to 12/2021 California Highway Patrol Vallejo & Fairfield, California Office Assistant (same as above)02/2019 to 07/2021 Marine Spill Response Corporation Richmond, California Regional Administrative Assistant (Similar as below for Apple One)05/2018 to 02/2019 AppleOne Various Locations, CaliforniaOffice Manager/Administrator 02/2013 to 05/2018 Manage, organize, and schedule appointments. Plan meetings and take detailed minutes. Manage the preparation and execution of regularly scheduled reports. Manage a filing system that provides easy and accurate access for better workflow. Manage, update, and maintain office policies and procedures and keep staff up to date with any changes. Manage inventory of office supplies and research new suppliers to stay within budget. Manage contact lists, manage all travel arrangements while keeping the budget in mind. Manage, reconcile, and submit expense reports for several offices. Provide general support to visitors, act as the point of contact for internal and external clients. Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.California Highway PatrolPublic Safety Dispatcher- Golden Gate Division Vallejo, California 08/2017 to 01/2018 Utilizing multiple computer screens, keyboards, and mice. Operates voice radio in accordance with rules and regulations. Relays all bulletins (APB's) to all mobile units. Make entries and inquiries into the California Law Enforcement Telecommunications System (CLETS). Answering telephone calls to various providers and providing telephone service for the following: o 911 emergency mobile telephone calls, calls from allied agencies, call box calls. o media calls, calls from the public.o and calls from CHP Personnel. Enter information regarding incarcerations, storages of vehicles, injuries, and fatal traffic accidents on appropriate forms or into the CHP 144 system. When assigned, may assume lead responsibility for an entire shift as Public Safety Dispatcher in charge(PSDIC) in absence of the Public Safety Dispatch Supervisor. Performs communications center related duties as assigned including updating CAD systems, communications center maps and guides, and reference material. Friends Outside Program Stockton, CaliforniaAdministrator/Regional Director (Managerial Positions)11/2014 to 09/2016 Family Liaison Service Specialist (Team Lead Trainer)09/2013 to 11/2014 Childrens Program Manager/Coordinator 09/2012 to 09/2013 Oversee project budget to ensure that operational costs do not exceed the funding generated by the program cost reimbursement. Supervise and/or work collaboratively with all regional, administrative, fiscal, and related support staff. Review, analyze, and determine appropriate action to ensure compliance with all contractual requirements, funding requirements and ultimately program success. Conduct needs assessments, compliance reviews, employee evaluations, budget reviews and prepare appropriate reports. Supervise Regional Directors using sound management and supervision principles, within the parameters of employment laws and best practice. Develop and implement a training program for mid-management and direct service staff, to meet program requirements and increase retention. Develop and implement staff recruitment and retention plans. Handle all aspects of onboarding and separations. Train and mentor all new and seasoned staff remotely. Monitor the budget and create a plan to sustain funding over the fiscal year, utilizing sound fiscal management procedures.Monitor and ensure compliance with contract goals and objectives, site regulations, and numerous other compliance areas such as OSHA, CHP, and DMV. Monitor and ensure adherence to the Operations Manual, Employee Handbook (personnel policies), and Administrative Manual, and implement procedures to deal with corrective action. Prepare monthly, quarterly, and annual reports as necessary, to comply with contract requirements. Develop and implement approved program enhancements, including fund development. CASA - Court Appointed Special Advocate (Volunteer) Fairfield, California CASA of Solano County Courts 03/2012 to 12/2013 Sworn in officer of the courts as a Court Appointed Special Advocate that works with abused and neglected children that are wards of the state. Manage and prepare court reports at the six-month reviews and attend court hearings |
