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Click here or scroll down to respond to this candidateCandidate's Name
Fort Worth, Texas Street Address Cell PHONE NUMBER AVAILABLEE-Mail: EMAIL AVAILABLELinkedIn: https://LINKEDIN LINK AVAILABLESUMMARY OF QUALIFICATIONSOver 10 years of responsible work experience5 Years Customer Service experience4 Years Technical Support/Service Desk experience1 Year Active Directory experience5+ Year Password reset experienceFamiliar with Current Good Manufacturing Practices as well as FDA regulatory compliances requestsCommitted to excellenceCompleted 30 Hours of College Coursework in Media Design, Computer Maintenance, Communications and NetworkingBasic Skills with Computer Maintenance TechnologyExcellent Management and Leadership SkillsProven ability to exercise good judgment organizing and contribute to efficient operations.Knowledgeable of MS office suiteSelf-motivated, punctual and trustworthyWork well independently as well as part of a teamEMPLOYMENT HISTORY2/22Current Oreilly Auto RemoteNOC Analyst 1Utilize tools on a daily basis such as RabbitMQ, Jira, Putty, MatterMost, Dynatrace, Nagios, Icinga, AWX, Assurance, Confluence, Notifier, Timeline-o-Matic, VeloCloud, PagerDuty, Duo, GlobalProtect, ProShip, Zoom,Monitor multiple environmentsMonitor and troubleshoot systems problems, network outages and application issuesNotify the correct teams when persistent/unfixable problems occurPerform daily logs to monitor the health of a servers/systemsMonitor servers/applications during maintenance/patching and code deployments to notify teams of any unexpected errorsCreate incidents and open bridges between the teams with regards to communication during production incidents.ticketing system to identify short comings of code deploymentsKeep a log of incidents and Jira tickets for tracking purposesMonitor Jira to ensure tickets are being processed and completed within a timely mannerCreate/Update SOPs to keep procedures current10/1607/22 NTT Data RemoteSr. Administration, Sr. Associate Consultant, NOCDuties: Monitor applications which ensure reliable communication between healthcare providers and their patients.Utilize tools on a daily basis such as RabbitMQ, SolarWinds, em13c, BMC Remedy, Powershell(PS), SteelCentral(Riverbed), Jira, F5 load balancers, Pingdom, Infor Cloverleaf and Global Monitoring, Flysing Squirrel, Elmah checks, Management Portal, SQL, rTools, Ascent UI32, Sprint Messenger, AppInternals, Remote Desktop Manager, Slack, Teams, Confluence and PuttyCommunicate with Healthcare providers and resolve issues while maintaining HIPPA regulations.Monitor multiple environmentsPerform daily logs to monitor the health of a servers, systems and ensure heartbeats are stable.Bring up and take down servers for maintenance and production.Create incidents and open bridges between the SRE, DCS, and DEVops teams with regards to communication during production incidents.Manipulate servers, open bridges to validate and correct major errors, and create tickets via Jira ticketing system to identify short comings of code deploymentsPerform Server updates.Utilize Global Monitoring to monitor Cloverleaf Servers to ensure clinical data was flowing correctly.Manipulate HL7/CDA/SMTP servers and services in order to resolve monitoring alertsHyper monitor HL7/CDA servers and services to ensure they stayed within the correct parametersKeep a log of incidents and Jira tickets for tracking purposesPerform patching on Linux servers.04/1601/17 Solai & Cameron/Fujitsu Richardson, TexasService Desk TechnicianDuties: Diagnose and troubleshoot incoming calls from internal users with technical problems and information technology issues using network remote access.Support and maintain effective relationships with usersAnswer incoming inquiries, responds to users questions and solves problems according to standardized procedures.Uses product information, multiple client tools, client specific reference materials, scripting, advanced technical knowledge, customer service skills and problem solving skills to diagnose and solve user problems.Assists users in solving problems related to hardware, software, networks and peripherals using available technology.Support for the other technical applications and equipment at the stores including but not limited to E-Mail, remote connection hardware & software, printer hardware and software suites for store specific and chain updates and tasksTroubleshoot Microsoft office/Office 365Utilize Taiho and Triole ticketing systemsUtilize 4-5 different servers to manage users AD and SAP accountsRe-map users share drivesTroubleshoot users Exchange issuesTroubleshoot and reset users Active Directory and SAP passwordsTrouble shoot users network connectivity issuesUpgrade and downgrade users applications.Assists users in solving problems related to hardware, software, networks and peripherals using available technology.Communicate with co-workers and other departments/groups to complete change orders, service requests and incident tickets within a timely manner to minimize company downtime.10/15---04/16 Compucom/US BANK Dallas, TexasService Desk TechnicianDuties: Diagnose and troubleshoot incoming calls from internal users with technical problems and information technology issues using network remote access.Support and maintain effective relationships with usersAnswers incoming inquiries, responds to users questions and solves problems according to standardized procedures.Uses product information, multiple client tools, client specific reference materials, scripting, advanced technical knowledge, customer service skills and problem solving skills to diagnose and solve user problems.Troubleshoot and reset users Active Directory.06/15---10/15 Telvista/Verizon Dallas, TexasTechnical Support AssociateDuties: Accurately captures all customer and issue related information in the proper database.Leads customers through documented process of fixing their software, hardware, or network problemsAnswers incoming inquiries, responds to customers questions and solves problems according to standardized procedures.Uses product information, multiple client tools, client specific reference materials, scripting, advanced technical knowledge, customer service skills and problem solving skills to diagnose and solve customer problems.03/15---07/15 Volt/Texas Instruments Dallas, TexasManufacturing SpecialistDuties: Runs, operates and monitors various types of equipment/machines assigned.Checks and inspects all equipments condition, parameters, safety gadgets, and supporting documents of the materials before operating the equipment/machines.Inspects the units produced and determines the rejects/defects as they come out from the machine.Make decisions, think and plan in a logical sequence to carry out job duties in order to meet the demand of the production schedule while collaborating with team members as necessary to meet production deadlines10/13---02/15 Time Warner Cable Arlington, TexasField TechnicianDuties: Installation of Telephone, Internet and Television servicesSuccessfully routing and installing services (Cable TV, High-Speed Internet, & Digital Telephone)from service point throughout the customers homeInstall digital boxes, modems, and digital telephone equipment inside the customers homeEducate customers on services & equipmentTroubleshoot existing services and bring installation up to quality-control standards09/12 --- 03/13 K&M Contracting Dallas, TexasElectrician ApprenticeDuties: Assist with installs, repairs, and maintains motors, transformers, generators, lights, appliances, circuits, wiring, and other electrical system equipment and components in compliance with electrical codes, standards, and regulations.Read blueprints and deduct the proper needs thereofRun conduit of all types, figure loads and wire sizesKnowledge of the tools, equipment, and materials common to the electrical trade05/10 --- 09/12 Allergan Hewitt, TexasWashroom OperatorDuties: Responsible for disassembling, washing, preparing and autoclaving equipment used in sterile filling areaSetting up parts for production lines in a Class A environment Re-assemble partsUtilize aseptic technique combined with extensive documentation practices and proceduresMake decisions, think and plan in a logical sequence to carry out job duties in order to meet the demand of the production schedule while collaborating with team members and other departments as necessary to meet production deadlines.09/09 ---09/10 Cargill Waco, TexasPump Operator/InjectorDuties: Responsible for assembling pumps gathering freight and feeding the pump line.Assembling the pump before operations beginGather freight for use during operations utilizing Forklift and Pallet JackFeed freight to line so ensure team remains productive.Record the type of product used and record the start and stop times.Ensure all employees are being productive and are working safely.02/06 01/09 ABX AIR INC. Waco, TexasLeadDuties: Responsible for supervising 30+ employees on teamLoaded and unloaded pallets and utilized Forklift to fill out load plansLoaded/unloaded trucks while ensuring order accuracy for a large express delivery service.Safely operated belt to ensure other employees were working safelyEnsured freight was placed on appropriate pallets and ensured quality productivity wascompleted by employees.Acting supervisor for 2 months.EDUCATIONTEXAS STATE TECHNICAL COLLEGE Waco, TexasComputer Maintenance Completed 2 yearsDevry University Dallas, TexasCommunication and Networking Administration, Completed 1 yearA+ Certification In ProgressReferences furnished upon request |
