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Street Address , Seattle, WA| EMAIL AVAILABLE | Candidate's Name -linkedin | PHONE NUMBER AVAILABLE
PROFESSIONAL SUMMARY
Cloud Support Engineer with an experience of +1 years, dedicated to optimizing infrastructure, enhancing user experience,
and driving efficiency in cloud environments.
SKILLS
AWS, Azure, Google Cloud Platform (GCP), VPC, VPN, DNS, Load Balancing, Linux, Windows Server, Docker,
Kubernetes, MySQL, SQL, Postgres SQL, Webservers, Openstack, VMware, Xen
PROFESSIONAL EXPERIENCE
Rapid Compute
Cloud Support Specialist OCTOBER 2023-FEBRUARY 2024
Elevated user satisfaction and productivity by instituting refined troubleshooting procedures and vigilant
monitoring methods, culminating in a 30% decrease in the average resolution time for cloud-related tickets..
Achieved a 20% improvement in system uptime by implementing automated monitoring and alerting systems,
reducing downtime incidents and ensuring high availability of cloud services for clients.
Implemented cost optimization strategies resulting in a 15% reduction in cloud infrastructure expenditure, while
maintaining optimal performance levels, contributing to significant cost savings for the organization.
Led the successful migration of 50+ applications to the cloud, ensuring seamless transition and minimal disruption
to operations, resulting in improved scalability and flexibility of IT infrastructure.
Cloud Support Engineer SEPTEMBER 2022-AUGUST 2023
Monitored and maintained over 100 cloud-based servers, ensuring 99.99% uptime and minimizing service
interruptions for clients through proactive troubleshooting and performance optimization techniques.
Assisted 200+ customers per month with cloud-related inquiries and issues, achieving a customer satisfaction
rating of 95% by providing timely and effective technical support and guidance.
Implemented automated monitoring solutions, reducing incident response time by 40% and mitigating potential
issues before they impact customers, resulting in improved service reliability and performance.
Collaborated with cross-functional teams to successfully migrate 50+ applications to the cloud, optimizing
resource utilization and reducing infrastructure costs by 25%, while ensuring seamless integration and minimal
downtime for end-users.
Walmart
Cloud Support Agent SEPTEMBER 2022 FEBRUARY 2023
Handled an average of 50 customer inquiries per day via phone, email, and chat, achieving a customer
satisfaction rating of 95%.
Processed 100+ returns and exchanges daily, maintaining accuracy and efficiency with a turnaround time of under
5 minutes per transaction, contributing to a 20% increase in customer retention.
Cloud Logically
Web Developer JUNE 2022 SEPTEMBER 2022
Code Development: Write, debug, and maintain clean, efficient, and scalable code for websites and web applications using
programming languages such as HTML, CSS, JavaScript, and others.
Website Design and Implementation: Design visually appealing and user-friendly websites by translating client requirements
and wireframes into functional and responsive web layouts. Utilize front-end frameworks like Bootstrap or React to enhance
user experience.
Testing and Optimization: Conduct thorough testing of websites and web applications to ensure cross-browser compatibility,
responsiveness, and overall performance. Implement optimization techniques to improve website speed, SEO, and user
engagement metrics.
EDUCATION
GHULAM ISHAQ KHAN INSTITUTE OF ENGINEERING SCIENCES AND TECHNOLOGY Topi, Swabi
Bachelor of Science, Engineering Sciences AUGUST 2015 - JUNE 2019
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