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Click here or scroll down to respond to this candidateCandidate's Name
Bronx, NY Street Address
EMAIL AVAILABLESummaryExperienced executive administrative assistant and customer service professional who is highly self-motivated, with a broad range of skills in CRM, computing, and interpersonal communication. Possessing a wealth of experience in customer service and support, as well as translation and interpretation (Spanish/English English/Spanish), excel in organization, leadership, attention to detail, and strong verbal and written communication skills in both English and Spanish. SkillsExceptional communication and writing skills.Fluency in both Spanish and EnglishMicrosoft Office/Windows 365Genesys Communication SystemAmazon WorkspaceEPICSalesForceNetsuireFrontInsurance verificationConduct 3-way calls to verify coverage.MyChartWritten translations and transcribing recordings, arranging travel and hotel accommodations managing schedules which includes coordinating meetings and conferences.Logistics & warehouse experienceConfidentiality managementEducationBusiness Administration, Northwestern College, Chicago, IL, 2008 Spanish Interpreter Certification, Cyracom International, New York, NY 2020 ExperienceNew York Presbyterian Hospital, New York, NY Jan 2024 to Feb 2024 International Patient Care Coordinator (Short Term 6 Week Contract) Act as a translator (Spanish) for patients during doctor's appointments upon request. Help in scheduling appointments and follow-ups for International Patients. Refer new inquiries to the Patient Access Team for initial contact and to begin creating patient profile. Work closely with Finance to obtain Verification of Benefits (VOB) prior to scheduling appointments. Call insurance companies to verify benefits. Keep in touch with patients regarding appointment scheduling. Coordinate with different departments to arrange specific appointment dates. Use EPIC and SalesForce to access patients' profile for demographic information. Assist with MyChart set up and provide instructions for patients. Answer calls and route to correct department or coordinator via email. Adjust appointments when necessary. Establish a good relationship with patients. Follow up with patients pre- and post-surgery to reassure them of continued support. Alcoholics Anonymous World Services, Inc. (AAWS) New York, NY Jun 2022 Nov 2023 Member Services Associate Front desk and administrative duties. Answer and route all incoming calls.Research locations for meetings. Train receptionists and other team members to cover front desk responsibilities. Multitask between front desk and administrative duties. Software proficiency. Use Front software to communicate with customers and other departments as needed. Use NetSuite to place orders, check order status, integrate with warehouse, and manage payment status. Payment processing and approvals. Create new group listings and individual profiles for AA members using NetSuite. Process order approvals, invoicing, and service kits as needed. Issue refunds, credit memos, replacements, and tracking information. Correct errors in orders, refunds, shipping, and order replacement. Team-work and collaboration. Work closely with Team Lead to perform similar duties in their absence. Perform the duties of the Team Lead and Team Supervisor as needed. Develop strong relationships with customers and members to enhance customer satisfaction. Voyce Global, Inc. New York, NYBilingual OTI /Virtual Interpreter (Independent Contractor) Receive incoming calls from customers in need of interpretation services. Adhere to strict conduct expectations, presentation, and scripts provided by the company. Utilize Amazon Workspace for connections. Perform interpretations in various domains (for instance, medical, insurance, or pharmacy). Obtain and maintain HIPAA compliance to better assist doctors and their patients. ProMed/Maximus (Remote), New York, NYBilingual Enrollment Specialist/Customer Service Answer incoming calls using Genesys system and Amazon Workspace. Assist individuals with health plan enrollments, transfers, and dis-enrollments. Provide resources to callers. Explain the availability of eligible Medicaid health plans. Conduct 3-way calls with insurance providers to confirm coverages. Provide assistance with MyChart set up.in Work with multiple departments to help consumers. Collaborate closely with co-workers and administration to provide excellent customer service. Escalate calls to the appropriate department when necessary. Always maintain HIPPAA standards.Cyracom International, Inc. (On Site/Remote), New York, NY Over the Phone Interpreter (OPI) Greet callers from all sectors in a courteous manner and adhere to pre-written scripts. Employ Cyracom training, EBPB, and protocols for every call. Use interpersonal skills to accurately interpret the message. Act as a conduit and remain impartial. Keep calls and information provided confidential. Maintain continuous communication with supervisor. Work with minimal supervision.Nov 2021 May 2022Sept 2021 Nov 2021Jul 2020 Jun 2021Language Line OneSite, New York, NY May 2019 Jan 2020 Independent Consultant Specialize in providing translation and interpretation services with a focus on Spanish and English. Provide individual and group interpretation and translations. Promptly submit an accurate report regarding the completed assignment. Provide translation services for patients in organ transplantation, psychiatric wards, bariatric, and general medical practice. |
