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(USA Citizen)PHONE NUMBER AVAILABLENo RemoteEMAIL AVAILABLETroy Bryson Trucking. Atlanta,GaJan 2022 - Dec 2023Customer service representative Planned drivers pickup and deliveries.Skilled in AS400 for dispatching loads and planning shipments.Assisted customers with scheduling orders for pickups.Familiar with DOT rules and regulations.Trained in logistics on board drivers software.Universal Transportation, Atlanta, Ga Jan 2018 - Sept 2021Customer Service DispatcherPerformed heavy customer service regarding deliveries and pickup complaints.Skilled in customer management software (CRM).Skilled in DOT rules and regulations.Scheduled and dispatched local and regional loads via AS400 software.Assisted in recruiting (drivers) independent owner-operators.Verified proof of deliveries,completed insurance claims for OSD&D shipments.Experience in 2 Way radio communications.Southeastrans Atlanta, Ga Feb 2018-Nov 2018Customer Service DispatcherScheduled contract drivers for all patient pickups and drop off.Resolved driver and customer complaints.Received several incoming calls into a very active call center.Computer entry using (dual screens) for data entry.Performed customer management updates (CRM).2 Way radio communications.J&B Medical Atlanta,Ga Nov 2015 - Dec 2017Customer Service RepresentativeEstablished new accounts for medical equipment use.Performed heavy customer phone contact.Processed customer complaints regarding shipmentsUsed medical terminology to understand the equipment requested.Received incoming calls of more than 50 to 80 per day.Took orders from customers for medical equipment to be shipped.Required CRM skills to achieve better customer management and satisfaction of services.Frontline Carriers Atlanta, Ga Oct 2009 - Jun 2015DispatcherPrevious OTR tractor trailer driver .Worked as a professional driver.Dispatched drivers both dry van/reef.Scheduled routes for pickup and delivery.Skilled in DOT laws.Negotiated freight rates with brokers.Assisted with drivers, customer needs and complaints.Increased revenue by negotiating good rates via drives and companies.Skilled in USA States and routes.Education:West Fulton High SchoolMorris Brown CollegeSuperior Flight school