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Name Available: Register for Free
Title Customer Service Home Office
Target Location US-Leesport
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Sillman LaneLeesport, PA Street Address
PHONE NUMBER AVAILABLE (Cell) / PHONE NUMBER AVAILABLE (Home)EMAIL AVAILABLESummaryWith an extensive background and proven track record of working in professional settings, both on-site and remotely from my home office, I have a great deal to offer an employer.ExperienceFrom January 25, 2021 to Present:Since leaving a career of 21 years with Counseling and Rehabilitation, Inc., due to their ongoing financial struggles (they have since sold the business), I have secured and worked in a few administrative positions (ABARTA Coca-Cola and Anewalts Landscape Contracting), but none to my satisfaction. In addition, I have been helping elderly family members with day-to-day life. Although I performed well in those jobs and treasure the time I have had with my loved ones, I am continuing the search for my ideal forever job opportunity.Senior Secretary / Administrative Support SupervisorCounseling and Rehabilitation, Inc., Wyomissing, PA / February 2000 to January 2021Typed/formatted/edited/proofed monthly client reports and other documents to final submission for payment of servicesSubstituted for the personnel manager/performed payroll duties and personnel tasksOversaw the distribution/completion of all administrative functionsSupervised administrative support personnelAssisted the owners and program coordinator with testing clientsPerformed various secretarial/administrative dutiesAccounts Receivable RepresentativeNextlink, Wyomissing, PA / November 1999 to May 2000Processed credit requests for telecommunication servicesReviewed accounts for delinquency and/or disconnection of servicePrepared various daily and monthly reportsAssisted with other credit support functionsCustomer Associate (Collections/Customer Service Call Center)GPU Energy (Met-Ed), Reading, PA / March 1996 to June 1998Call center - assisted Pennsylvania and New York residential customers calling in to make payment arrangements on delinquent accountsReviewed and prepared accounts for termination of serviceOrganized daily morning reports / interfaced with other GPU officesCustomer Service/Training SupervisorJ.C. Penney, Reading, PA / April 1995 to February 1996Trained all new customer associates from initial hire to placement on the selling floorConducted new hire training classesFilled all scheduling requirementsAssisted in taking inventory, opening/closing the store, and other miscellaneous duties as requested by the store managerConference OfficerBerks County Services Center, Reading, PA / March 1993 to October 1994Established and enforced child/spousal support court ordersConducted conferences and enforcement hearings for delinquent support payersInteracted daily with clients and attorneysProcessed correspondence to/from clients, attorneys, and other court officesBookkeeper/Secretary/Customer ServiceTray-Pak Corporation, Reading, PA / August 1989 to March 1993Supported all clerical functionsSupported customer service in taking product ordersParticipated in weekly production meetingsScheduled product deliveriesSecretary/Customer ServiceFeton Transportation, Reading, PA / August 1988 to August 1989Performed all office/clerical dutiesPerformed customer service tasks related to the transportation/pallet businessEducationBachelor of Science: Business Administration/PsychologyAlbright College, 1988Reading, PADiplomaMuhlenberg Senior High School, 1984Reading, PAReferencesReferences are available upon request.

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