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SummaryMotivated tech-savvy professional seeking an entry-level tech support role to leverage technical expertise, analytical skills, and customer service acumen to provide exceptional support to end-users and drive technical issue resolution.SkillsCustomer serviceTroubleshootingZendeskMicrosoft SuiteHigh volume call centerInventory and stock managementConflict managementData entryExperienceCustomer Service Representative Helping Hands Logistics - Carrollton, GA 12/2022 - CurrentManage and track customer orders from placement to delivery, ensuring accuracy and on-time deliveryCommunicate with customers via phone, email, or chat to answer inquires, resolve issues, and provide customer serviceTroubleshoot and resolve logistical issue such as delays, damages, or incorrect deliveriesPrepare and maintain reports on order status, shipping information, and customer feedbackTruck Driver Helping Hands Logistics Carrollton, GA 08/2020 12/2022Inspecting the truck before and after each trip to ensure good working conditionLoading and unloading cargo onto truck using appropriate equipmentMaintaining communication with dispatchers, customers, and other team membersCompleting all necessary paperwork and documentation related to deliveryPerforming routine maintenance and minor repairs on the truckWarehouse Associate Walmart Warehouse Carrollton, GA 10/2013 - 08/2018Receiving incoming shipments of products and materials and verifying the accuracy of items receivedStoring and organizing products and materials in designated locations within the warehousePicking and packing orders and preparing them for shipments to Walmart stores or customersPerforming inventory counts and reconciling discrepancies in stock levelsEnsuring compliance with safety procedures and regulations and reporting and hazards or incidentsEducation and TrainingWest Georgia Technical College Computer Support Carrollton, GA |