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Click here or scroll down to respond to this candidateCandidate's Name
Moline, IL Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLETECHNICAL SKILLS SQL SAP AWS Agile Active Directory RACF Power BI Security Access Maintenance Teams One Note Outlook Production Manager Digital Press Operator Adobe Creative Suites Microsoft OfficePROFESSIONAL EXPERIENCEIT Security Analyst Tier 3 November 2021 July 2023Acro Service Corporation contractor for John Deere Participate in documented change management process. Use Information Security tools for analysis of Information Security events and data with some understanding of the interactions between access patterns and expected outcomes. Provided consultative guidance on security matters to supply chain managers and executives. Collaborated with the Supply Chain Team to evaluate and assess the security posture of potential vendors and partners, ensuring alignment with organizational security standards and mitigating potential risks. Developed and implemented security protocols, procedures, and best practices, aligning them with industry standards and compliance requirements for optimized supply chain processes. Conducting thorough analysis of security incidents and breaches within the supply chain, promptly identifying root causes, and proposing corrective actions.IT Security Analyst Tier 2 February 2016 October 2020TEKSystems contractor for John Deere Facilitated account setup and granted access to credit applications for clients, agencies, and external entities using various tools, including:o Host, COMAR, dataset, transactions, TSO, IMS, and RMDSo Info-lease, Merchant Toolkit, MARS, ACAPS, RMS, AB-TOOLS, Amazon Workspace, and Outlook Exchange Identified and resolved problems with information accuracy and relevance, demonstrating strong analytical skills and providing clear communication to stakeholders. Utilized incident escalation procedures to train team members on effective troubleshooting and problem resolution techniques, improving performance and customer satisfaction. Contributed to agile process improvement by updating documentation, scheduling meetings, creating forms, and testing new forms for end-user experience and security access. Expedited ticket processing and routing by monitoring primary queue and shared mailbox, improving efficiency and service quality. Supported the organization by maintaining high standards of security services and functions. Addressed tickets promptly and effectively, providing information and assistance to clients, agencies, and external parties. Delivered excellent customer service and support using CA Service Desk and SAP security tools, ensuring client satisfaction and retention. Research the latest in information technology security trends to keep up to date with the subject and use the latest technology to protect information. Administer (create/maintain) SAP Security Roles. Understand and apply current Information Technology (IT) security policies to ensure adherence to standards established by GSEC SAP security.EDUCATIONBachelor of Arts in Graphic Design April 2010International Academy of Design and Technology Chicago, IL |
