Candidate Information Title Customer Service Assistant Manager Target Location US-KY-Louisville Email Available with paid plan Phone Available with paid plan

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04/09/202- UntilNowStreet Address /06/202-Street Address /08/202OBJECTIVETo leverage my technical skills and deliver exceptional professional services to customers, I am dedicated to continuously expanding and refining my knowledge. Seeking a dynamic and stimulating work environment, I am motivated to tackle challenges head-on and excel in my role.EXPERIENCEThe Arts Club (Dubai)Floor Supervisor-Actively assisted on the floor throughout meal periods, ensuring adequate coverage and attending to guestseating and communication with the kitchen. Strived to engage with all guests.-Professionally resolved guest complaints inaccordance with restaurant policies.-Managed liquor requisitions for outlets, hospitality services, amenities, and banquet functions.-Collaborated effectively with team members toconsistently deliver the highest level of customer service.Meshico Group,Dubai(Puerto 99,Tulum,Meshico)Restaurant Assistant Manager-Demonstrated extensive knowledge of food and drinks, consistently providing sophisticated recommendations upon request. -As a result, achieved a remarkablecustomer satisfaction rate of over 90% based onTripAdvisor feedback.-Executed top-tier customer service by warmly greeting arriving guests, efficiently taking orders, and catering to the needs and requests of over 250 customers on adaily basis.Conducted thorough inspections of outlets before,during, and after shifts to ensure proper set-up and cleanliness.@O,YASER VERDE TABARESContactEMAIL AVAILABLEPHONE NUMBER AVAILABLE7308 Southside DR,40214, Louisville, Kentucky, Apto 4.SkillsExcellent communication andinterpersonal skills.100%Strong customer serviceorientation.100%Knowledge of hospitalityindustry trends and bestpractices.100%Ability to handle guestinquiries, requests, andcomplaints in a professionalmanner.100%Team player with the ability tocollaborate effectively withcolleagues.100%Detail-oriented and highlyorganized.100%2014 -2019Restaurant Dos Gardenias(Cuba)Head Waiter- Floor SupervisorI excelled in delivering exceptional customer service. My responsibilities included assessing customerpreferences, providing detailed overviews of specials and menu items, and maintaining a professionaldemeanor to ensure guests felt welcomed and valued. Through consistently exceeding customer expectations and prioritizing their satisfaction, I made significant contributions to the success and reputation ofRestaurant Dos Gardenias.LanguagesSpanishEnglishEDUCATION.IT'S Bachelor DegreeHospitality and Tourism Degree