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Click here or scroll down to respond to this candidateCandidate's Name
Dallas, Street Address , TX (US)PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYService-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Responds to customer inquiries with courtesy and professionalism. Skilled at accepting high volume of inquiries, researching information and explaining details. Cheerful and upbeat, creating friendly environment and minimizing complaints with top-notch service. Customer complain resolutionResolution coordinationTroubleshooting and problemresolutionCall center proceduresMultitaskingTyping 25 WPMMicrosoft Office SuiteConflict resolutionInquiry resolutionsCustomer complain resolutionSKILLSEMPLOYMENT HISTORYResolution Coordinator II, Walmart Inc.- Remote Delivered quality support customers and followed through on all open issues. Answered inbound calls to greet and assist customers with various needs and questions. Researched assistance requested and offered accurate information to resolve issues and respond to inquiries. Resolved customer inquiries, complaints, and issues providing insightful solutions. Communicated with customers over phone, email and chat platforms. Handled escalated callers to reach positive outcomes. Documented detailed notes in CRM system to track customer interactions. Addressed customer concerns and complaints and resolved issues promptly. De-escalated customer complaints using specialized communication techniques. Provided solutions, recommendations and replacements with empathy and positive feedback. Remained calm, composed and polite to deescalate aggressive customer behavior. Followed scripts to maintain good call control.Oct. 2021 - Mar. 2024Dallas, TXCaregiver, Garcia Home Health Agency Performed household chores to promote cleanliness, safety, and livability. Helped clients with bathing, dressing, and grooming to avoid skin breakdown and infections. Provided mobility assistance and repositioned clients to promote maximum comfort. Offered mental and emotional support to patients. Built strong rapport with patients to provide stable and supportive care system. Assisted clients with moving in and out of beds, baths, wheelchairs and automobiles. Assisted patients with housekeeping duties and chores. Promoted independence to help clients accomplish basic daily living skills. Paid bills and managed budgets for patients.Jan. 2018 - Jun. 2021Dallas, TX Followed agency policy and procedures in administering care to clients. Assisted clients with bathing and dressing to promote good personal hygiene. Performed routine housekeeping duties for patients. Care Associate, Brookdale Club Hill Helped clients with bathing, dressing, and grooming to avoid skin breakdown and infections. Performed household chores to promote cleanliness, safety, and livability. Maintained case notes to document resident progress and condition. Offered mental and emotional support to patients. Promoted independence to help clients accomplish basic daily living skills. Assisted clients with moving in and out of beds, baths, wheelchairs and automobiles. Assisted patients with housekeeping duties and chores. Performed routine housekeeping duties for patients. Cleaned and organized living spaces to provide patients with comfortable environments.Aug. 2020 - Apr. 2021Garland, TX |
