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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEOBJECTIVEWith over ten years of experience in customer-facing roles, including nine years in management, I have developed strong problem-solving and organizational abilities. These skills have translated into efficient record-keeping for different companies and vendors. With exemplary customer service, multitasking skills, and time-management capabilities, I am dedicated to providing each customer with a positive and unforgettable experience. My motivation, adaptability, and exceptional interpersonal skills help me excel beyond expectations.EXPERIENCECustomer Service RepresentativeSagility Work Remotely July 2023- Currently- Respond to customer inquiries accurately.- Educate customers on dental insurance policies, benefits limitations and coverage details.- Guide policyholders through the claims process, addressing claims, and resolving issues for timely and accurate claims processing.- Assist customers in navigating the policy enrollment and renewal process.- Accurately maintain customer records, interactions and transactions in the customer relationship management (CRM) system.- Adhere strictly to established customer service standards, guidelines and compliance regulations, following internal processes and procedures to maintain service quality.Export Assistant, Claxton Cold StorageClaxton, Ga June 2021-February 2023-Created bills of lading, packing lists, dock receipts, and certificates of origin for each shipment.- Responsively answered over 50 calls, emails, and faxes per day and resolved inquiries promptly.- Keeping track of shipment locations and status while keeping offices and customers informed.- Liaised with customs authorities to ensure compliance with regulationsGas Station Manager, Red Roof ExpressTwin City, Ga March 2020-January 2021- Oversaw the daily operation of a gas station, including managing employees, monitoring inventory, and providing customer service.- Maintained high standards of customer service to ensure customer satisfaction and loyalty.- Kept accurate records such as inventory, sales, and financial documents.- Resolved customer complaints and inquiries professionally and promptly.Shipping Manager, R&F MarketingSwainsboro, Ga June 2012-August 2019- Trained and supervised shipping department staff, enforcing company policies and industry best practices.- Inspected item packaging, labels, and barcodes for accuracy.- Built strong relationships with shipping and logistics partners to secure better prices and prompt delivery times.- Ensured inventory accuracy and records management through a comparison of shipment contents with paperwork.- Prepared domestic and foreign shipments in line with regulations established by shipping companies and international customs.- Prepared accurate shipping orders and bills of landing to direct and route materials.- Organized storage areas to maximize movement and minimize labor.- Supervised activities of workers engaged in receiving, storing, and shipping products or materials.- Handled departmental scheduling to maintain proper staffing for shifts.- Monitored product import or export processes to verify compliance with regulatory or legal requirements.- Implemented on-the-job training activities to cross-train employees on various tasks.- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.EDUCATION- Bachelor in Business Administration, Strayer University - Augusta, GA (currently enrolled) GPA 4.0- Medical Administrative Technician Certificate in Medical Administration, Southeastern Technical College - Vidalia, GA (05/2008)SKILLS- Customer Service-Record-Keeping-Time Management- Problem-solving-Communication-Attention to details-Microsoft Offices-Multi-tasking-Adaptability-Interpersonal Skills-Leadership- Empathy skills- Training and development- Organization skills- Documentation management- DependabilityLEADERSHIPMember of The Society for Collegiate Leadership & Achievement (SCLA) and on the President ListREFERENCESTracy FlandersFaculty-WRK 100, WRK 101EMAIL AVAILABLE |
