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Click here or scroll down to respond to this candidateWeekend Warrior Ready Client Service Specialist [Aaron Jobson]KeyBankStreet Address Ridge Lea Road,Amherst, NY, Street Address - USAPhone: PHONE NUMBER AVAILABLEEMAIL AVAILABLEPHONE NUMBER AVAILABLEMay 8, 2024Dear Area Hiring Manager,I am writing to express my strong interest in the Customer Service Specialist position at KeyBank, as advertised on Jobilize.com. With seven years of experience in client service, I possess a demonstrated ability to solve problems, multi-task effectively, and pay close attention to detail all qualities essential for success in this fast-paced environment. In my previous roles, I thrived on tackling client challenges and exceeding expectations. I am skilled at actively listening to client concerns, providing clear and concise solutions, and de-escalating situations when necessary. My strong communication skills, both verbal and written, allow me to build rapport with clients and ensure a positive experience.pen_spark I am a highly adaptable individual with advanced computer skills. I can comfortably navigate multiple screens and software programs while maintaining clear communication with clients on the phone. This aligns perfectly with your requirement for navigating various applications while providing exceptional customer service.Thriving in a Collaborative Remote Environment:My schedule is flexible, and I am comfortable working weekends, including the "Weekend Warrior" shifts. I have a dedicated workspace with a reliable high-speed internet connection (over 50 MBPS download) and a quiet background to ensure a professional client experience. I am passionate about fostering a positive customer experience culture, just like KeyBank's "Moments Matter" initiative. I am confident that my problem-solving skills, empathy, and dedication to client satisfaction will make me a valuable asset to your team. Thank you for your time and consideration. I am eager to learn more about this exciting opportunity and how I can contribute to KeyBank's success. Sincerely,Aaron JobsonAARON JOBSONEMAIL AVAILABLE (716) 533-0241 Erie/New York, USA https://LINKEDIN LINK AVAILABLECustomer Service SpecialistHighly motivated and results-oriented professional with experience in customer service, financial analysis, and sales seeks a challenging role as a Customer Service Specialist position with KeyBank. Proven ability to exceed client expectations, build strong relationships, and leverage data-driven insights to improve efficiency and drive growth. Possesses exceptional communication, problem-solving, and project management skills.Thrives in fast-paced environments and excels in remote settings.Key Strengths:I excel at: Building trust and understanding client needs: Utilizing active listening and data analysis to craft personalized credit risk assessments and solutions that optimize financial health and minimize risk. Delivering impactful results: Consistently exceeding expectations through proven strategies, as evidenced by a 15% revenue increase, 10% delinquency reduction, and a 95% customer satisfaction rating in previous roles. Masterful communication and relationship building: Translating complex financial information into actionable insights for diverse stakeholders, fostering trust, and cultivating strong client relationships. Adaptability and continuous learning: Thriving in fast-paced environments, seamlessly transitioning to hybrid work settings, and embracing ongoing professional development to stay ahead of industry trends. Continuous Learning & Data Proficiency: Completed advanced Excel and SQL training to enhance data analysis capabilities. Implemented new data visualization tools to improve communication of risk insights to stakeholders. Exceeded Sales Quota by 15%: Consistently met and surpassed sales targets, exceeding company expectations by building strong relationships and understanding customer needs. Increased Lead Conversion Rate by 33%: Effectively managed leads through the sales funnel, resulting in a significant increase in conversions thanks to clear communication and timely follow-up. Top Salesperson Award: Recognized for exceptional sales performance and consistent achievement of goals, demonstrating a commitment to exceeding expectations. 1. Recognized as "Top Salesperson" for consistent goal achievement, demonstrating a results-driven approach, ability to foster supportive client relationships, and focus on customer success. 2. Developed compelling presentations and fostered long-term client partnerships, demonstrating exceptional communication and relationship-building skills.3. Exceeded quota by 15%, showcasing sales excellence and ability to identify revenue opportunities. 4. Increased client satisfaction by 10% through data-driven training, demonstrating focus on exceptional customer outcomes and a commitment to continuous improvement. July 2023-PresAssociate PublisherBest Version Media Tailored Client Solutions:Utilized data and customer insights to recommend personalized solutions, achieving a 95% customer satisfaction rating with highly customized consultations. Engaging Presentations: Developed impactful presentations to convert complex information into actionable insights, effectively captivating diverse audiences and driving sales interest. Proactive Learner: Embraced professional development to stay ahead of industry trends and implemented new sales methodologies, contributing to a 10% improvement in team results. Customer Satisfaction Champion: Consistently exceeded customer satisfaction metrics in various roles, achieving a 98% client retention rate through personalized attention and proactive problem- solving. Data-Driven Decision Maker: Leveraged data analysis to identify trends, develop targeted strategies, and optimize processes, resulting in a 15% increase in revenue and a 20% improvement in team performance. Effective Communicator: Mastered complex financial communication, translating data into clear and actionable insights for diverse audiences, driving successful client interactions and presentations. Adaptable and Remote Work Expert: Thrived in remote settings, exceeding deadlines, managing high volumes, and collaborating seamlessly through technology, demonstrating exceptional time management and organizational skills. Continuous Learner: Committed to ongoing professional development, staying informed about industry trends and best practices through training, research, and certifications (e.g., Google Technical Support Fundamentals).Excited to utilize expertise with my Google IT Support Professional Certificate and my DataisGood Bootcamp Certificate to deliver exceptional customer support and troubleshoot technical issues with the Customer Service Specialist role with KeyBank.1.Demonstrated sales excellence and financial acumen in exceeding revenue goals, managing pipelines, and identifying cross-selling opportunities.2 . Built trust through tailored solutions, demonstrating a consultative approach, understanding of risk, and client focus.3. Fostered collaborative team relationships, actively mentoring new hires, showcasing leadership potential and commitment to shared success.4. Maintained flawless compliance with regulations, demonstrating meticulous attention to detail and ethical practices.1. Built strong client relationships with a 98% retention rate and 15% satisfaction increase, exceeding expectations and demonstrating exceptional client focus.2. Analyzed complex client issues, resolving difficult situations while maintaining 100% HIPAA compliance, showcasing problem-solving, meticulousness, and commitment to ethical practice. 3. Transformed frustrated clients into advocates through empathetic communication, highlighting client focus and conflict resolution skills.4. Excelled in a hybrid work environment, driving team efficiency and boosting performance by 10% through mentorship and process improvements.5. Clarified complex concepts and streamlined communication, reducing call times by 20%, demonstrating strong communication and a focus on client experience.6. Proactive learner dedicated to continuous improvement, showcasing a commitment to professional growth and adaptability.Cigna Health remote, USCustomer Account Manager Feb 2022-Sep 20225. Thrived in remote sales with a 33% lead conversion rate, highlighting strong communication, self-motivation, and proficiency in virtual environments.6. Analyzed client needs and delivered personalized solutions, resulting in a 95% satisfaction rating, demonstrating a customer-centric approach and problem-solving skills. Benefits Customer Service Representative Insurance and Healthcare - Willis Towers Watson (Kelly Services) remote, US Oct 2023 Dec 2023 Customer Advocacy in Insurance and Healthcare:Future Buffalo Website DesignMarketing Manager,Buffalo, NY Nov 2015-Aug 20165. Demonstrated expertise in risk assessment and client relationship-building, emphasizing skills vital for customer problem-solving.6. Assessed client finances with a focus on consultative sales and risk profiles, demonstrating analytical skills and a commitment to personalized solutions. Fiserv Lending Solutions/Sagent Lending Technologies/Defi Solutions, LLC Amherst, NY Aug 2016-Oct 2020 Lending Agent1. Surpassed collection goals by 10%, bolstering revenue, demonstrating dedication to achieving results and supporting financial health.2. Recognized as "Top Performer" for resolving complex client issues, demonstrating exceptional problem-solving, communication, and client service skills. 3. Leveraged data analysis and visualization tools to streamline strategies, demonstrating analytical skills and a focus on continuous improvement.4.Thrived in a remote setting, independently managing high call volumes and consistently meeting deadlines, demonstrating self-motivation and adaptability.5. Championed continuous learning, proactively staying updated on industry regulations and best practices, demonstrating commitment to professional growth.6. Cultivated strong client and team relationships through exceptional communication and collaboration skills, fostering a positive and supportive environment. Emphasizes your focus on building connections, essential for a customer-centric role.1.2.3.4.5.1. Achieved 95% client retention and secured $100K in new business, showcasing exceptional relationship-building and solution-oriented sales approach. 2 . Analyzed client needs and translated complex technical information into clear business solutions, demonstrating consultative sales expertise.3. Championed effective communication and collaboration solutions, securing client buy-in and driving successful adoption.Converging Technologies, Inc. Feb 2003-Feb 2004Account Manager, Tucson, AZ6.Exceeded sales targets by 20%, demonstrating a results-driven approach, ability to navigate a dynamic sales environment, and adaptability.Increased new business by 20% through strategic relationship-building and targeted outreach, highlighting exceptional communication and client acquisition skills. Shows your ability to connect and convert, vital for customer service.Optimized marketing campaigns using data-driven analysis, demonstrating a focus on results, analytical skills, and a customer-centric approach.Developed engaging presentations to communicate complex solutions, showcasing strong persuasive communication and ability to convey information effectively. Emphasizes your ability to educate and influence essential for explaining complex healthcare information to customers. Mentored a collaborative marketing team, fostering growth, demonstrating leadership skills and commitment to team success. Shows your ability to guide others towards success, important in a supportive team environment like Keybank's.Thrived in a fast-paced sales environment, demonstrating a commitment to continuous learning,reflecting initiative and flexibility. Underscores adaptability, crucial for handling a high volume of calls and a constantly evolving financial landscape.4. Leveraged data analysis to identify potential adoption challenges, proactively addressing issues and maximizing client value from collaboration tools.5. Fostered collaborative partnerships with clients, acting as a trusted advisor on web collaboration strategies. 6. Demonstrated a commitment to continuous learning, staying up-to-date on the latest web collaboration advancements to ensure optimal client solutions.July 1998 - Jun 2002Dun & Bradstreet, IncCustomer Relations Consultant/Customer Investigative Consultant, Amherst, NY/ Tucson, AZ 1. Increased client portfolio by 15% ($75K), demonstrating sales excellence and the ability to identify and capitalize on growth opportunities.2. Improved client outcomes by 10% ($50K savings), showcasing financial analysis expertise and a focus on delivering value within a consultative sales model. 3. Managed complex client inquiries, translating technical concepts and driving decision-making with effective communication and leadership skills.4. Leveraged data analysis tools (D&B, SQL, Tableau, Microsoft Suite) to uncover trends and deliver actionable insights, positioning solutions strategically. 5. Exceed client satisfaction by 25% through proactive outreach and process optimization, demonstrating initiative and commitment to exceptional customer experiences. 6. Spearheaded new reporting systems while adapting to remote work, showcasing organizational skills, adaptability, and a commitment to continuous improvement. Customer Service Management & Metrics-Driven Performance Improvement: Leverage data analysis to enhance customer service, optimize processes, and drive performance. Project Management & Multifaceted Marketing: Lead successful projects, manage social media, and implement effective marketing and advertising campaigns.Medicare Knowledge & Call Center Mastery: I deeply understand Medicare regulations and medical software and am proficient in high-volume call center environments. Independent & Collaborative Workstyle: Thrive in separate and team settings, ensuring deadline adherence and efficient problem-solving.AWARDSDun & Bradstreet Sales Contest Champion - Recognized for consistently exceeding sales quotas and surpassing targets by 25%Dun & Bradstreet Sales Contest Champion - Prize 2002 BMW Roadster, 3-year lease.Dun & Bradstreet 2000 Sales Contest Champion - Prize 2000 VW Beetle, 3-year lease.Dun & Bradstreet 2001 Star Award Winner. Ranked in the top 5% of the country.Dun & Bradstreet 2000 Leadership Award. Ranked #1 in the country. CERTIFICATIONS / PROFESSIONAL TRAININGTitle of Certificate DataisGood Data Analytics Bootcamp (2024) Google IT Support Fundamentals Coursera (2023)TECHNOLOGICAL SKILLSMicrosoft Office Suite (Excel, Word, PowerPoint, Teams) Google Suite Zoom Outlook Google AdWords Adobe Photoshop QuickBooks Online |
