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Click here or scroll down to respond to this candidateCandidate's Name
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Ph. PHONE NUMBER AVAILABLEEMAIL AVAILABLECAREER SUMMARY: I am a professional with more than 23 years of experience in multiple fields. I am skilled in the following areas with proven results Credentialing and healthcare administration, medical management, sales, B2B business marketing and development with proven increase in company revenues, strong customer service skills. Extremely self-motivated with a passion for helping others achieve success. My strong skills and determination to succeed are key and my ability to adapt in any industry where I develop new skills drives my success.Account ExecutiveTelvistaApril 2022 to December 2022 RemoteB2B Sales / Outbound / InboundHandle inbound and outbound warm leads in a courteous, timely and professional mannerEnsure first call resolution through problems solving and effective call handlingResearch systems to find missing information as applicable; coordinate with other departments to resolve issues when neededAccurately document and process customer claims in appropriate systemsLead fact-finding discussions to determine the best options for the customerUtilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and proceduresUpsell products / equipment / servicesPrepare DocuSignsOne Call close techniqueMeet monthly goalsCustomer Service RepresentativeFlorida Tile, Inc.November 2020 - December 2021 Lakeland, FLOperationsAccurately perform order entry process, to include product, quantity and price verificationConfirm orders placed by customers via phone/fax/internetPerform stock and price checks for customers and other branchesProvide freight/shipment information (cost/tracking/etc) to customers/branches in a timely and accurate mannerApply freight and handling expenses to orders so as to be able to effectively invoice customers for related expensesRegularly follow up with customers as to the status of their order(s)Make collection (A/R) calls/contacts as directed by Branch Manager/Branch Operations ManagerPerform other daily tasks as directed by Branch Manager/Branch Operations ManagerSales Related ResponsibilitiesPromote add-on sales at the time of order entry via the promotion of sundries and other related itemsAssist trade and showroom customers in the selection of productsAcquire a high level of product knowledge about the companys products and be able to effectively respond to inquiries as they relate to the recommend (or restricted) useMaintain the CSR work area in an organized manner that is conducive to sales and serviceProvide support to the OSR/BCSS and Design Sales Consultant in the performance of their duties. Assist as directed by Branch Manager/Branch Operations ManageAdditional duties assignedPurchasing Agent/Hostess/Sales Associate/ Model Home & Sales Office ManagerKensington Homes, Inc. Arthur Rutenberg HomesMarch 2018 to September 2020 Purchasing Agent/Hostess/Sales Associate/Model & Sales Office Mgr. Lakeland, FL & Auburndale, FLPurchasing Agent Responsible for creating job budgets, preparing bid packages for subcontractors, concierge to home buyers, prepared permit packages, scheduled surveysOn-site coverage of model home to include marketing and realtor eventsSales Agent - Provided model home tours to guests and/or potential buyersAdministration Prepared legal documents for clients, Building Agreements, Lot Purchase Contracts, Lot Marketing Agreements, and various other administrative duties.In & Outbound calls and emails with customers interested in obtaining more information about our company with desires to build.Responsible for scheduling appointments with customers to meet with sales associate, scheduling conference calls, studio time with Design Center, and concierge fostering warm relationships with customers.Manage Model & Sales Office purchased supplies and daily inspection of property for any maintenance needs and provide report to site supervisor.Uber Partner / Lyft Partner / My 5 Star RidesDecember 2017 Current Partner/Owner Operator Tampa, Orlando, & Lakeland, FLWork with Uber App providing rides and food deliveries to individuals in multiple citiesUber Eats driver Pick up and deliver food to multiple residents in multiple citiesPackage/Parcel DeliveriesDean Medical Inc.January 2007 October 2017Practice Administrator Lakeland, FLManagement of daily clinical operativesCredentialed and conducted orientation for all new hiresManaged staff, QuickBooks, Payroll, HRWorked with accredited medical schools and colleges to foster students in need of clinical hours for certification requirementsMeet and greet new perspective patientsLiaison to Insurance representatives and conducted on-site inspections for credentialing with insurance plansCollaborated with insurance liaisons to organize open enrollments conducted on company premisesVerified benefits, scheduled appointments, collected co-paysManaged yearly HIPAA audits and maintained all physicians licensesQuarterly and yearly scheduling of CMEs for physician (i.e., enrollment for continuing education)Produced Policies & Procedure manual as per FLA Statue guidelines and maintained updatesProvided management and data for MRO (Medical Review Officer) servicesConducted Drug & Alcohol testingPQRS (Physicians Quality Reporting System) Reporting & Management of Meaningful Use Reporting Data for payment incentive recognition from CMS Medicare using EMR (Electronic Medical Records)Weekly and monthly reporting and review of assessments performed by off-site practitioners for Optum/United Health Care contractsAudited billing records sent to an off-site billing company for billing services for multi-payersLiaison with Lakeland Regional Health (LRH) ER for MVA (Motor Vehicle Accident) patients Maintained scheduling of follow-up visits for patients suffering post trauma therapy, verified PIP (personal injury) benefits, and deductibles.Collaborated with insurance adjusters, review EOBs, managed progress notes, lab requisitions, etc.Established new business to increase companys profitability and proven successfulEDUCATION1977 -1981 Bartow Senior High School Bartow, FLManatee County Workforce - GED - 2005General CurriculumAdvanced English & Introduction to BookkeepingMicrosoft Office Suite (365), Adobe Photoshop, Type 75 WPM |
