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Click here or scroll down to respond to this candidateBusiness/Data AnalystPROFESSIONAL SUMMARY:Experienced Business/Data Analyst with expertise in business process analysis, modeling, requirements gathering, and web-based application development. Skilled in data integration, release management, and UAT. Proficient in SQL, data analytics, and BI tools. Certified in Salesforce Administrator, Scrum Fundamentals, Six Sigma Yellow Belt, and Google Analytics.CERTIFICATION: Salesforce Administrator, Scrum Fundamentals, Six Sigma Yellow Belt, and Google Analytics, Cisco Data analytics, Tableau Training, Scrum Master Training, API Designer, API Architect, API Product Manager, Automation Business Analyst, ChatFuel Chatbot, Python, Create Dashboards in Power BI, ServiceNow, IBM SkillsBuild Cybersecurity, Fortinet Cybersecurity, ISC2 Cybersecurity, Document Workflow Automation for Business Analyst, AWS Cloud Practitioner Essentials, Risk Management, Mastering in Clinical Trials: Framework, Technology, and Beyond, ServiceNow Certified System Administrator, Atlassian Jira Fundamentals, Atlassian Confluence Fundamentals, Atlassian Trello Fundamentals, Atlassian Jira Works Management, Atlassian Service Management, Cloud Computing, NIST RMF Introductory Course, NIST Security And Privacy Controls for Information Systems and Organizations Introductory CourseTECHNICAL SUMMARY:Business SkillsRACI Matrix, SWOT Analysis, AS-IS TO-BE Gap Analysis, Business Process Maps, Risk Analysis and Management, RTM, Stakeholder analysis, Root cause analysis, Cost-Benefit Analysis (CBA), SDLC (UML, Waterfall, Scrum/Agile, and Scaled Agile (SAFe) Methodologies), BPMN, Use case, Flow diagrams.DatabasesSQL Server 2008/2012, MySQL, Microsoft Access.Programming LanguagesJava, EJB, J2EE, JavaScript, Servlets & OOPS, Python, SAS, R.Application/Web ServersWeblogic 6.0 to 12c, JBoss & Glassfish, Apache Web Server & iPlanet Web ServerConfiguration ManagementGit, Git-Hub, Visual Studio, Atlassian Confluence.Documentation/PresentationMS Excel, MS PowerPoint, MS Word, SharePoint, Smartsheet, Google Sheet, Atlassian Confluence, Slack.GUI/Wireframes, Prototyping Tools/UMLPencil, Justin Mind, Draw.io, LucidCharts, SmartDraw, Concept Draw, Visual Paradigm, MS Excel, MS Visio, Balsamiq, Miro, Moqups, Figma, Webflow, form.io.Domain KnowledgeHealthcare, Hospitality, Retail, Finance, Supply chain and Distribution, Logistics, Insurance, E-Commerce, Property and Travel.Data Analytics and BI Software/Data Visualization toolsGoogle Analytics, Microsoft Power BI, Tableau, SAS Enterprise MinerProject managementAtlassian Jira, Microsoft Teams, Asana, Atlassian Trello, MS Project, Azure DevOps, MondayAutomation ToolsAtlassian Jira, Selenium, Zapier, TestRail, Splunk, Junit, ServiceNow, Postman, Ansible.Customer Relationship Management (CRM) SystemSalesforce, Dynamics 365Business Stakeholder Requirement GatheringSurveys and Questionnaires, Observations, Interviews, Focus Groups, Journey Mapping, User Personas.CloudAmazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), Oracle, Salesforce Cloud.SOFT SKILLSTime Management, Creative Problem Solving, Critical Thinking: EfficiencyConsultative, Interpersonal Skills: CommunicationNegotiation, Leadership: InfluenceTurn Time Commitments: PunctualityWorkload Prioritization, Collaboration, Coordination, Influence, Adaptability: FlexibilityMarket Knowledge: AwarenessOffice Software, Proposal Writing, Reporting Metrics: ProficiencyIndependent, Public Speaking: ConfidenceOrganization Skills, Presentation Skills, Purchase OrdersWORK EXPERIENCE:ServiceNowSystem Administrator 01/2024 PresentRemote, USALed the implementation of a roadworks improvement program to minimize traffic disruptions and enhance road safety.Developed automated workflows in ServiceNow to streamline incident reporting and task assignment, reducing response time by 20%.Enhanced citizen engagement by implementing user-friendly reporting forms, resulting in a 30% increase in incident reports.Established robust access controls in ServiceNow to ensure data security and compliance with regulatory standards.Received recognition for successful program implementation, contributing to overall infrastructure management improvement.Conceptualized and configured custom applications within multiple ServiceNow instancesusing form configuration, scripting, Service Catalog configuration, Web Services,Homepage, Dashboard, and Service Portal, Javascript, CMDB, Reports, UI Policy and Actions, Business Rules.MeriSKILL 07/2023 - 12/2023Remote, USABusiness Data AnalystAct as a liaison between IT and business units, analyze systems, and align technology with business strategies. Lead documentation of business operations, user needs, and process mapping to guide technology solutions.Develop test cases, participate in QA plans, coordinate user acceptance testing, and document software defects.Led seamless integration of a Diabetes Prediction System with Salesforce, ensuring smooth data exchange via RESTful APIs and developing user-friendly interfaces within the platform.Conducted extensive data analysis using Jupyter Notebook and Python libraries to implement machine learning models for diabetic risk prediction, enhancing decision-making processes.Ensured compliance with HIPAA regulations by configuring Salesforce roles and permissions using RBAC and implementing field-level encryption for secure data access.Define software requirements, create detailed technical specifications, and support implementation phases.Managed project requirements and scope effectively within Azure DevOps, utilizing its robust features for backlog management, user story tracking, and sprint planning to ensure project success, while also providing guidance to development teams for web application projects.Environment: Software Development, Python, Data Analysis, SQL, Salesforce.com, Microsoft Power BI, Flask, Postman, OpenAPI, Swagger UI, EDI, EHR, HIPAA, Jira, GitHub, PyCharm, Visual studio code, Microsoft Teams, Jenkins, MuleSoft, MyChart, Epic Systems, RedCap.HL7.Gloucester County Habitat for Humanity. 03/2023 06/2023Pitman, NJ. USASr Business Analyst/Scrum MasterDemonstrated expertise in understanding client business operations, collaborating with stakeholders to streamline processes and achieve a notable 10% increase in project efficiency.Led requirements gathering and analysis efforts, developing Business Process Maps, creating comprehensive project scopes and documenting them effectively. Utilized tools such as Balsamiq to translate conceptual ideas into wireframe mockups, ensuring alignment with project goals and design principles.Created detailed documentation encompassing functional, non-functional, user, and reporting requirements, including use cases, logical models, process flow diagrams, and data mapping, to ensure clarity and accuracy throughout the project lifecycle.Orchestrated cloud readiness assessments and change management plans, including user training materials creation and cost-benefit analysis, while leveraging Azure DevOps to enhance collaboration between teams and ensure efficient project delivery.Environment: Microsoft Teams, Microsoft Office suite, Slack, Chatfuel, Microsoft SharePoint, Jira, Google Docs, Git, Visual Studio, Amazon Web Services (AWS) cloud environment, utilizing services such as Amazon S3, Amazon RDS, AWS Lambda, Amazon API Gateway, Amazon EC2, Amazon CloudWatch, Amazon IAM, Amazon SNS, and Amazon SQS to enhance data management, application scalability, real-time communication, security, and Splunk for monitoring.Insurance Investments. 08/2022 02/2023Phoenix, Arizona.IT Business AnalystProficiently contributed to Agile/Scrum planning for a credit card application and management system, gathering and analyzing project requirements, and translating stakeholder needs into detailed functional designs for an enhanced interface.Expertly created clear and concise business requirement documents, Business Process Maps Diagrams, user stories, and acceptance criteria, optimizing EDI transactions through data flow modeling techniques, and completing comprehensive IT project documentation.Led business modeling and process re-design efforts, enhancing efficiency and user experience through active participation in customer meetings and documentation, while also leading the requirements gathering process for product selection.Conducted end-user training for IT projects, developed training plans and materials, and collaborated with testing teams to ensure adherence to project guidelines and standards, while also integrating data from multiple sources to ensure consistency, accuracy, and reliability.Environment: Visual Studio, Enrollment (834 CHS standard), EDI 834 (Benefit Enrollment and Maintenance), EDI 837 (Healthcare Claims), EDI 270/271 (Eligibility and Benefit Inquiry/Response), nCino, Webflow, form.io form builder, Tableau, Power BI, Healthcare Analytics, MySQL, Oracle, Linux/Unix/Windows 2000 Server, VMware, Weblogic 8.1, J2EE, Apache 2.0/JBoss, Glassfish, Git, Jenkins, Apache JMeter, Health Insurance Portability and Accountability Act (HIPAA) compliance, SOX, SAS.Virtual Jobs Fair Portal. 07/2018 12/2021Bengaluru, India.Sr Business AnalystManaged the implementation of a virtual job fair portal, overseeing small to medium IT projects, including scheduling, resource planning, budget management, and contractor coordination. Completed comprehensive IT project documentation, covering requirements, Business Process Maps, test plans, user guides, process documentation, gap analysis, and User Acceptance Test Cases.Enhanced user experience of the job fair portal by integrating Chatfuel's chatbot technology, facilitating personalized job searches, streamlined application processes, efficient interview scheduling, and improved networking. Utilized user feedback mechanisms for continuous improvement.Visualized the virtual job fair portal product through the creation of user interface wireframes and prototypes using Webflow and form.io form builder tools. Translated business requirements into user stories and utilized Unified Modeling Language (UML) to create system architecture and workflow diagrams.Conducted data analysis on legacy HRIS system data stored in an enterprise data warehouse, developed and executed SQL queries for data extraction, manipulation, and ETL analysis. Managed data migration to the new Cloud (AWS) job fair portal, ensuring a smooth transition and optimal platform utilization. Collaborated with the Scrum Master and development team to plan and execute Agile Scrum sprints, ensuring project delivery alignment with timelines and budgets, and facilitating effective communication and collaboration between development teams and stakeholders.Environment: Microsoft Word, Visual Studio, Google Docs, Confluence, SharePoint, Webflow, form.io form builder, LucidCharts, draw.io, Visual Paradigm, SQL, Jira, Trello, Asana, Selenium, JUnit, TestRail, ChatFuel Chatbot.Ridesharing app. 10/2016 07/2018Seattle, WashingtonBusiness AnalystCollaborated with stakeholders to gather and analyze business requirements, creating and effectively documenting project scopes. Prepared use case documents outlining user interactions and system behavior.Visualized and improved data exchange processes in the Ridesharing app using data flow diagrams, enhancing user experience.Led a comprehensive cloud readiness assessment, identifying compatibility challenges and orchestrating a change management plan, including user training materials creation and cost-benefit analysis to guide stakeholders.Identified process gaps and achieved a 10% increase in project efficiency through strategic improvements. Collaborated with UX teams to design interactive mockups, translated stakeholder requirements into functional specifications, and managed project risks to achieve a 15% reduction in defects. Led analysis and planning for migrating a legacy ridesharing application to a dynamic cloud-based infrastructure.Environment: Microsoft Visio, Visual Studio, AWS, Prosci, Balsamiq, JIRA, TestRail, New Relic, Trello, Risk Watch, Slack, Product board.Rental Residential. 10/2014 09/2016Milwaukee, WisconsinJr Business AnalystProficient in understanding and identifying business requirements for residential property management systems, ensuring alignment with stakeholder needs and project goals.Skilled in workload prioritization and coordination, demonstrating adaptability by efficiently handling diverse tasks and showcasing strong organizational skills.Oversaw asset management aspects, including property listing verification using Yardi, database management, testing, change requests, and documentation for comprehensive project oversight.Implemented Continuous Process Improvement initiatives, resulting in a 10% increase in project efficiency across the business improvement model, emphasizing a commitment to enhancing processes continually.Collaborated with stakeholders to define project scope boundaries, conducted SWOT and stakeholder analyses, and analyzed clients' requirements and processes. Translated stakeholder requirements into functional specifications and user cases, maintaining the Requirement Traceability Matrix (RTM) and prioritizing feature/defect backlog.Environment: Yardi, Microsoft Access, MySQL, Visual Studio, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Project, Jira, Microsoft Visio, Selenium, Git, RTM, Microsoft Team, Lean Six Sigma.Eat Centrally Food Delivery and Ordering 10/2012 09/2014Milwaukee, WisconsinEntry level Business AnalystProficient in gathering and analyzing business requirements, translating them into technical specifications, and collaborating with the development team for effective implementation.Conducted market research and competitor analysis in the food delivery industry, contributing to detailed project scopes and assisting in resource and budget estimates.Utilized Tableau for report design and validation, working closely with Data Warehouse teams and Business Users to ensure accurate and insightful reporting.Demonstrated expertise in SAP MM/SD modules, focusing on requirement capture, solution design, implementation, and functional testing. Facilitated communication between stakeholders, development teams, and project managers to ensure alignment with business objectives and managed project risks effectively. Additionally, developed and maintained comprehensive project documentation and provided ongoing support to optimize platform performance and user experience.Environment: Visual Studio, React, Angular, Node.js, Ruby on Rails, AWS, MemberPress, Power BI, SQL Server, Jira, Confluence, SharePoint, Microsoft Project, Trello, Microsoft Excel, Microsoft Word, Google Docs.Wissen InfoTech Pvt. Ltd, India 03/2008 - 10/2008Client: GE Healthcare, USASoftware Engineer (Middleware Admin)Demonstrated deep understanding of healthcare industry processes, optimizing patient engagement by configuring Epic modules and collaborating with clinical and technical teams.Administered various servers including Weblogic, JBoss, IIS, and Glassfish, improving system uptime by 5% through meticulous installation and configuration, and ensuring seamless patient data exchange via HL7 interfaces.Enhanced application performance by 10% through creation and configuration of server domains, data sources, machines, and node managers, while implementing data quality improvements for healthcare data analysis.Led implementation of data-driven solutions for revenue cycle management optimization, including ETL processes, API integration, Power BI reporting, and data testing, resulting in improved system stability, reduced downtime by 20%, and increased credentialing efficiency by 15%.Environment: EPIC, EHR, HL7, Linux, MySQL, Windows 2000 Server, Weblogic 8.1, J2EE, Apache 2.0, and Oracle 8, EDI, Unix, EPIC, VMware, CA Service Desk, eHealth, Apache JMeter, Health Insurance Portability and Accountability Act (HIPAA) and International Classification of Diseases (ICD)-10 compliance, Git, JenkinsTejas Tech, India 01/2007 to 02/2008Jr. Software Engineer/AdministratorConducted requirements gathering and analysis for SAP EWM implementation, ensuring alignment with business needs and system capabilities. Oversaw solution design and architecture, collaborating with architects to define customization requirements for optimal performance.Developed documentation for seamless connectivity between SAP EWM, SAP ERP, and SAP CRM, addressing integration challenges and implementing inventory optimization strategies for enhanced efficiency.Streamlined order fulfillment processes, optimized labor management, and ensured compliance with industry standards for product tracking, including Good Distribution Practices (GDP) and pharmaceutical regulations.Implemented comprehensive training programs for end-users, facilitated change management strategies, oversaw testing activities, and maintained detailed project documentation for evaluation. Collaborated with cross-functional teams to improve reporting and business processes, demonstrating proficiency in SAP MM/SD modules, SAP ERP, SAP CRM, and SAP EWM.Environment: Linux, Windows 2000 Server, SAP, WMS, RFID, Barcode Scanner, SAP NetWeaver, MS Project, Oracle 8, Git. Apache JMeter and LoadRunner, Jenkins, Visual studio, Eclipse IDE, VMWare.EDUCATION:Bachelor of Engineering: Gogte Institute of Technology, Belgaum India 2006SWETA SONULKAREMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLEArizona, USA PHONE NUMBER AVAILABLEPHONE NUMBER AVAILABLE/pre> |
