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Click here or scroll down to respond to this candidateCandidate's Name
Maple Heights, OhioPHONE NUMBER AVAILABLEEMAIL AVAILABLESummaryMotivated, personable business professional with a successful track record of providing sound judgment, inclusive collaboration, and a willingness to take on new challenges. Talent for quickly mastering technology and new system implementation. Accustomed to handling sensitive, confidential records. Flexible and versatile, able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences.ExperienceMarch 2022 - April 2024U.S. Bank, Valley View Ohio - Operations SpecialistEntered an average of 60 data records per hour with 99% accuracy, ensuring precise record-keeping and data integrity.Managed financial transactions totaling $400,000 daily, including cash handling, check processing, and resolving discrepancies with a 99.5% accuracy rate.Successfully resolved 95% of operational issues within 24 hours, minimizing downtime and optimizing workflow efficiency.Conducted identity verification for 50+ customers daily, ensuring compliance with regulatory requirements and minimizing risks.Escalated critical issues to relevant stakeholders, preventing future recurrence.Achieved a 98% accuracy rate in all tasks, maintaining high standards of quality and attention to detail.May 2021 - February 2022Thrive Behavioral Health Center, Solon Ohio - Office AdministratorCoordinated with teams across multiple regions to assess and fulfill office supply needs, managing office inventory levels, monitoring supply usage, and reordering supplies as needed to ensure uninterrupted operations and minimize waste.Provided comprehensive administrative support to the CFO, including data entry, report generation, and scheduling assistance, optimizing executive productivity.Assisted the billing department with data entry tasks, accurately inputting financial information and invoices into the system to facilitate timely payments and reconciliation.Collaborated with community managers to input and update resident information, event details, and maintenance requests, enhancing community engagement and satisfaction.Maintained organized electronic and physical filing systems, ensuring easy retrieval of documents and compliance with record-keeping requirements.September 2020 - May 2021Thrive Behavioral Health Center, Solon Ohio - Intake SpecialistManaged incoming client referrals across all regions in the states, promptly entering referral information into the database and ensuring accurate documentation of client demographics and needs.Uploaded supporting client documents, such as insurance information and medical records, across all regions in the states, facilitating seamless access to essential client information for the intake process.Collaborated with internal teams to coordinate intake appointments, ensuring efficient scheduling and optimal use of resources.Maintained detailed records of client interactions and progress, documenting intake assessments, referrals, and follow-up actions to support continuity of care.Participated in training sessions and meetings to stay updated on program policies, procedures, and best practices related to intake processes and client services.EducationGraduation 2018Maple Heights High School, Maple Heights Ohio - DiplomaSkillsConfidentiality ComplianceData AccuracyFinancial ManagementIssue ResolutionIdentity VerificationStakeholder CommunicationCultural AdaptabilityTechnology MasterySupply CoordinationAdministrative SupportTeam CollaborationContinuous Learning |
