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Click here or scroll down to respond to this candidateCandidate's Name
Street Address *(847) 347-9347* Email:EMAIL AVAILABLE Customer Service RepresentativeExperience:General Manager: Wildwood Tavern Niles, IL (2014-2022)Organized, planned and executed all catering events for the business while maintaining a high level of customer service and exceeding the customers expectationsDeveloped strong client contact skills and interaction with attention to detailResolved customer complaints with compassion and understanding for customer Supervised and assisted restaurant staff in food and customer serviceProvided high quality customer service to guarantee customer retention.Interacted, served, communicated and accommodated customers with reservations, seating, carry-out orders, resolved customer issues and related servicesDesigned a daily food and bar costing spreadsheet and labor report for business in ExcelResponsible for all human resource information requiring maintaining confidentiality and discretionary judgment when dispensing the sensitive informationPlanned and organized all outside entertainment and social events for the businessResponsible for all human resources, hiring, onboarding, benefits, labor laws, compensation, interpersonal employee relations and payroll for entire operationImplemented inventory control system for liquor, beer and wine products Office and Floor Manager at Myron and Phils Restaurant Lincolnwood, IL (1997-2013)Financial reporting responsibilities of the business including invoices, bank reconciliation, budgeting and financial reportingServed as the main financial contact with banks and accountant services and managed the financial responsibilities of the restaurantCreated and managed personnel records and daily sales databaseEnsured high standards of customer service and food qualityDeveloped catering menu and managed catering services for the restaurant including marketing, reservations invoicing and customer contact. Volunteer Positions:Executive Board Member, Treasurer and Vice-President, for Saint Marys of the Woods Athletic AssociationBoys Baseball Coach, Edgebrook Sauganash Athletic Association Executive Board Member, Fundraising Chairperson and Event Organizer Edgebrook Sauganash Athletic AssociationSummary of Qualifications:Excellent communication, organizational and proactive planning skills utilized in every aspect of a work and personal environment. Written and oral communication is a major attribute. .Outstanding interpersonal and customer service qualities. Intelligent, articulate, ability to work under pressure independently and driven to succeed. Relevant Skill Set:Excellent Customer Service, Organizational and Management SkillsProficient and strong background with Microsoft Office Suite, Excel and Power PointHighly developed inter-personal, organizational and communication skillsExperienced with Accounting and Financial processes and technologiesGoldman Sachs Alumni of 10KSBEducation: Bachelor of Science in Marketing,Northern Illinois University Self Support Tuition |
