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Click here or scroll down to respond to this candidateCandidate's Name
Pleasant Grove, AL 35127 PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLE Recent graduate of an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional certificate. 5 years experience as a warehouse worker had led to developed skills in Quality Control, Troubleshooting, and Problem Solving.RELEVANT SKILLSTechnical Support & Troubleshooting Ticketing System User Training & Support Operating Systems Installation Software Installation & Configuration Customer Service Windows Linux Domain Name System (DNS) Networking System Administration Problem Solving Team Building Collaboration MIcrosoft Office EDUCATIONMerit America Virtual 12/2022Google IT Support Professional Certificate Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certificationAdditional Skill Development Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud conceptsWORK EXPERIENCEWarehouse Worker Amazon Fulfillment Center, Bessemer, AL 08/2020 - Present Attend to detail and enter barcodes correctly to create new labels that identify the item to ensure order accuracy Identify issues with product items in approximately 100 bins/day, follow procedures to address them, resolve the issues, and record outcomes in the computer to enhance smooth flow of AR floor) Use a computerized scanner to identify items in bins that dont meet quality standards. Remove damaged items and follow the process to damage out; create and affix new labels with correct barcodes for items that are coded incorrectly. Implement problem solving processes and create trouble tickets for IT Support to maintain efficiency . Assembly Line Worker Mercedes Benz-AG, Vance, AL 08/2018 - 03/2020 Carried out a range of repairs including, hammering out minor dents to windshield replacement, rebuilds and paint jobs, handling 200 cars a day. Made minor repairs such as buffing out scratches or refurbishing corrosion damage. Replaced damaged body parts, including bumpers, fenders,hood and rims; prepared damage reports and cost estimates. Assembly Line Worker Honda, Lincoln, AL 10/2017-08/2018 Produced components by assembling parts and subassembly Used hand tools or machines to assemble 400 parts a day Provide maintenance of assembled equipment, and ensure issues are dealt with to maintain quality. Sales Associate Wal-Mart Supercenter, Homewood, AL 06/2012-10/2017 Trained new employees on proper techniques to ensure quality customer service. Worked directly with customers to discuss what needs to be fixed. Determined staffing needs based on store traffic and sales. Learned new products and displayed them based on company policies. Take customer orders so they can get their products on time. Averaged over $100,000 worth of sales a day. |
