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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Bellevue, WashingtonProduct Owner professional with over 7 years of experience in Salesforce Product Management. Led 3 cross-functional teams, and defined 5 Salesforce product roadmaps to deliver solutions impacting $15Bn revenue. Experienced in facilitating communication between engineering and business teams. Skills include Requirement Gathering, Roadmap Development, Documentation; Test Plan Creation; Business/User Journey Flowcharts; SQL/Reporting; Dashboard (Tableau) development; QA metrics; Backlog Management; and Agile Methodologies.EXPERIENCEHexagon Capability Center India, Product Owner, Hyderabad Jun 2020 Present Hexagon is leader in sensor, software, and autonomous technologies on Safety, Geospatial, Geosystems, Mining & Manufacturing Infor EAM Acquisition - Cloud Provisioning Salesforce Sales Cloud Led the integration of Infors EAM customers in Hexagon Order Management on Salesforce Sales Cloud. Managed developers, testers, business stakeholders and delivered an enhanced order management service to handle 2x revenue. Streamlined the SaaS Products Provisioning by segregating the sales opportunity into different types and channel to appropriate downstream processes as well as help sales and finance in reporting. Streamlined the delivery of 26 cloud products to customers through automation, resulting in simplified order processing for Order Management, Licensing Portal (LTM), Cloud Operations and Support, and Services teams. This enhancement has led to increased efficiency in ordering processes, ultimately saving 1500 man-hours. Introduced new features in Sales Cloud for pre-sales engagement and account-based marketing (ABMs) leading to 10% increase conversion and impacting 600 sales users. Enhancing the feedback loop for Cloud Ops users, wherein feedback is systematically collected, stored and leveraged for downstream analytics. This analysis aims to refine and optimize the overall process, resulting in 30% expedited provisioning, minimizing delays, and increasing efficiency. Twice awarded Star Award for successfully delivering project milestones. Salesforce Account & Contact Inactivation Implemented inhouse feature for account (customer and partner) and contact inactivation within salesforce for maintaining data consistency, integrity and quality across the organization. Implemented transliteration services for non-lain characters for uniformity, data quality. Tableau Analytics Developed dashboards for User Management, Data Security and Audit requirements of the organization. Identified 20+ inactive accounts through User management dashboard, leading to licensing cost savings. Reduced recurring manhours for 2 FTE resources through Audit dashboard to track permission and profiles. Provar Automation: Implemented automated testing using Provar for major business workflows such as license tracking, order creation. Migrated existing test scripts to BDD framework and enabled reporting for stakeholders. Implemented Test Integration Package to generate scheduled test execution reports for PMs CPQ: Developing flowcharts and gathering requirement from the end users to enhance the quote-to-cash, licensing flows. Organized engineering team activities for scrum daily, retros and refinement sessions, support with test cases, design and technical documentation reviews. Streamlined Sales and Marketing process by setting up governance calls with stakeholders and creating user stories Hear.com, Salesforce QA Consultant, Gurgaon/Hyderabad Aug 2019 Jun 2020 Hear.com is a subsidiary of audibene.com that provides hearing aid solutions and consultation across US, Europe and Asia Provar and accelQ POC for Automated Testing Assessed the viability of automating the testing of core services through Provar and accelQ. Defined modules for smoke testing and automated core business point-and-click interface and scripting Liaised with Provar and accelQ support team and discussed feasibility on Salesforce release, compatibility with JIRA, COPADO, test suite, test case scheduling and parallel execution in multiple sandboxes with multiple users/locale Presented demo to stakeholders - Product Managers, Technical POs, Architects by providing recommendation and findings to highlight opportunities and risk Based on the findings the leadership has agreed to make technology investments and negotiation are underway on support and training to roll out full-fledged automation Tele-audiology - Service to support remote customers in US and Malaysia by providing an iPad to use hearing aid device Tested the user journey flow for different US customers for Sales Consultant interacting with remote customer Developed test cases on TestRail and sent out daily QA metrics to the stakeholders MetaCube Software Pvt. Ltd., QA Engineer, Jaipur Aug 2017 July 2019 Financial Forces PSA Platform Integration Integrated Financial Forces leading solution Professional Service Automation (PSA) with third party application helping customers to gain more value from technology investments. Develop a working solution to integrate PSA with Concur and JIRA via Cloud Elements Developed Automation testing script for integration using SOAP UI; built and maintained pipeline in Jenkins Provided demo to early adopters of Financial Force clients such as Docker, Llama Soft, Grant Thornton, UIPath-Cognizant Technology Solutions, Programmer Analyst, Bangalore Feb 2016 Aug 2017 COX Communications Customer Notification System & MOSAIC Developed 50+ test scenarios for email notification application, mobile phones using HP ALM and VersionOne Tested the API functionalities using Postman to reduce Trouble call and truck roll TECHNICAL SKILLS Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Salesforce - SOQL, SAML, Validation Rules, Apex Code, Flows, Triggers, SQL, TableauPROJECT MANAGEMENT SKILLS Defining Roadmap, Creating Program Structure, Facilitating Project Kickoff & Governance Meetings, Documentation, Status Reporting, Cross Functional Alignment, Release Planning, UAT Testing, Partner Management, Process Improvement, JIRA, ConfluenceCERTIFICATIONS ISTQB (International Software Testing Qualifications Board) Foundation Level Certified. Salesforce Certified Admin Salesforce Certified Sales Cloud Consultant Scrum Alliance certified CSPOEDUCATION B.Tech. in Computer Science from SKIT, Jaipur, India (7.2/10) Jul 2011 Jun 2015 |
