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Click here or scroll down to respond to this candidateSUMMARYA personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.SKILLS Efficient and Detail-Oriented Candidate's Name
Medical Insurance Rep Supervisory Experience Sales Email Support Salesforce Zendesk Understanding Customer Needs Creative Problem Solving Call Documentation Order and Refund Processing Data Entry CRM Software LiveChat Support Microsoft Office BillingEXPERIENCEemployees. Analyzed and updated all necessary changes to Salesforce software Processed customer service requests via phone support and email support Customized CRM using the most up-to-date tools (i.e., workflows, triggers) Noted customer correspondence in CRM to track requests, problems and solutions. Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services Audited internal data and processes to identify and manage initiatives, improving business performance. Recommended metrics and models based on observed trends. Worked with internal teams to understand business needs and changing strategies. Performed administrative tasks and assisted in executing business solutions Successfully entered data into company database and validated the accuracy of valuable company information Used and analyzed data from automated information aggregators to update the database Generated data reports, enter company findings into the database and perform backups Supported data entry across departments as requested, switching promptly to new projects. Cross trained in multiple departments to know all company needs and train new SedgwickConcentrixPHONE NUMBER AVAILABLE/ PHONE NUMBER AVAILABLE EMAIL AVAILABLE Mailisha A. Mitchell03/12/2019 to 02/01/2024 (Remote) Customer Service Supervisor 07/21/2021 to 12/01/2023 Data Entry/Account Administrative Representative Customer Services Representative Assisted staff with resolving complex customer issues and implementing targeted solutions. Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed. Documented customer correspondence in CRM to track requests, problems and solutions. Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools Assisted customers by providing confirmations, answering questions and offering general information.EDUCATION AND TRAININGEleadValdosta High SchoolHigh School DiplomaGeorgia Military CollegeAS Business Administration01/2014 to 06/2018References upon request |
