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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Long. PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARY OF QUALIFICATIONS22 years experience in Housekeeping/Facilities/Evs ManagementAttention to detail in cleaning assignmentsManagement experience within a diverse environmentEffective communication skillsDetail oriented; ability to prioritizeMulti-task; time management skillsExcellent Customer Service skillsProficient in Microsoft Word, Excel, Publishing, Outlook and Kronos payroll systemPurchasing/InventoryMANAGEMENTManaged up to 75 employees, including 5 supervisors to ensure cleanliness of all facilitiesHands on management directly related to operating procedures, to ensure cost effective attention to detailCoordinated and facilitated training sessions for staff. Included but was not limited to in house OHSA required Safety training, to include Bloodborne PathogensCoached supervisors on how to conduct performance evaluationsResponsible for development and delivery of new training program: Train for SuccessAdministered bi-weekly payroll for up to 75 full-time and part-time employees.Performed and coached supervisors in conducting employee evaluations to ensure a positive approach in quality controlResponsible for selection, interviewing, hiring, and training of employees for the hospitality industryResearch and development for cost effective products/equipment to ensure cleaning is completed in an effective manner while increasing quality of cleaning to superior standardsNegotiated contracts and set standard of performance for outside services directly related to facilities and housekeepingProjected annual capital requirements for service upgradesDeveloped and maintained a departmental budget of up to 1.2 million annually, including quarterly projections based on customer patronageLEADERSHIPImproved employee retention rate by 28% through a departmental employee recognition program called, Associates Now.Improved customer service scores by 35% using customer survey cards utilizing direct feedback from customers.Responsible for managing union/non-unionEncouraged and recognized employees for departmental participation of company charity eventsAuthored a monthly informative departmental newsletter of current and upcoming events to effectively communicate company operationsACCOMPLISHMENT HIGHLIGHTSLetter of Commendation from Director of Operations, Argosy Casino Kansas City, MO - 2002Received Supervisor of the Month Award, Argosy Casino - Kansas City, MO, 1997PROFESSIONAL EXPERIENCEAmeristar Casino November 2010 - January 31st 2011Evs Assistant Manager Kansas City, Missouri7th Street Casino February 2009- November 2010Evs Supervisor Kansas City, KansasMerry Maids August 2007- April 2008Team Captain Lenexa, KansasCentralized Showing Service February 2007- August 2007Customer Service Representative Overland Park, KansasArgosy Casino June 1994 - March 2003Evs Manager Riverside, MissouriEDUCATION/PROFESSIONAL DEVELOPMENTCareer Planning Workshop, Johnson County Community College - Overland Park, Kansas - 2008Service Series Focus 1 Argosy Casino, Riverside, Missouri - 1994 - 2003Service Series Focus 2 - Argosy Casino, Riverside, Missouri - 1994 - 2003Conducting Effective Performance Appraisals, Argosy Casino, Riverside, Missouri - 1991-2003Coaching and Counseling - Argosy Casino, Riverside, Missouri - 1994-2003Harassment Prevention Argosy Casino, Riverside, Missouri - 1994-2003Business Writing Course, Rockhurst College Kansas City, Missouri - 1996Open Door Baptist High School High School graduate - Kansas City, Kansas - 1985Professional ReferencesMichael CunninghamPHONE NUMBER AVAILABLECatherine ZookPHONE NUMBER AVAILABLEJim Wilson807 4315 |
