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Candidate's Name  PHONE NUMBER AVAILABLEStreet Address  EMAIL AVAILABLEObjectiveMy objective is to secure a career in an active, energetic & professional work environment. I look forward to becoming a member of a team which will encourage my professional and personal growth. I have a positive and professional attitude which assists in successfully approaching and completing complex problem resolutions. My prior experience has given me outstanding written/verbal communication & interpersonal skills. I enjoy being a professional liaison for outstanding customer service.Professional Profile & ExperienceFlorida Certified / Special Appointed Process Server Statewide Service & Delivery(flexible/self employed) - 2004 to 2009 & 2011 to 2012Administrative / ManagementStructure Realty  2/2011 to 2/2015 Owner/Broker - Ollie ThorntonTitle: General Office Manager / Admin AsstInternal/External customer service, organizing and completing contracts for agent listings, A/R, A/P, billing, presentations, office supply orders, some property evaluation and project management.YSI Residential Correctional Facility  08/2001 to 04/2004Title: Night asst supervisor - Supervisor - William SherrouseSupervision of staff and care of residential juveniles charged to correctional program. Full implementation of disciplinary actions and juvenile behavioral developement treatment programs as well as all facility security.CDL DriverRiteway Towing  04/2014 to 09/2014 SunState Towing  09/2013 to 04/2014Stepps Towing  09/2009 to 11/2011 Manager: Tony HuffmanTitle: Truck Driver class C CDL/psgr endorsed (overnight shift)(variable load, emergency & appointment call services)Blue One Transportation  approx 9/2004 to 04/2006 Manager/Owner: CarlosTitle: Shuttle Driver class C CDL/15+psgr endorsed(passenger shuttle services routes - TIA/Westshore/Dntn/Channelside & LD appointment call services)Customer Service / ClericalStaffing by (Adecco / Great American / Ranstad / Olsten) - 11/1985 to 1989, 09/2003 to 01/2006 7+yrsTitle: Administrative /Clerical /Customer Service AssociateAssignment Locations, Responsibilities & References:(Multiple assignments)General/ELU/Exceptions Contracts staff lead;Active account management (OTP, on & offline), customer account sales, service and support;Successful design & implementation of a comprehensive consumer sales contract database for audit, repair and review; Contract development, resolution & auditing; new hire development & training;Initiating and completing original departmental and new hire training SOP format & manual;Specifically cross trained as designated interdepartmental relief associate;Telesales Director as administrative assistant;IT - project assistant completing equipment sales & tech support;Sales Support - team coordinator for Direct & Online Sales Fulfillment Services;Efficiently servicing domestic & international online bankers account origination & maintenance;Maintaining excellent standards in Account Collections (Medical & Consumer Accounts);PBX Operations - successfully controlling multiple line tele-systems);Warehouse shipping & receiving; Organizing & participating in general convention assembly;Efficiently directing major international corporate accounts - A/P, A/R, exceptions, payroll, auditingBank of America - Bobbi Sands, Jackie CitiCorp Financial Svcs / Citicorp Bank / GTEBest Western Hotels - Laura Jacobs, Dwayne Chavez Verizon Wireless - J Scoville(director), Jen(Retail), Kathy(contracts)Title: Customer Service Representative / Account Management / Reservations SalesMerited travel industry CSR at Deltas primary Atlanta hub. Active team lead & department liaison. Encode / interpret/ application of all fare basis coding. Successfully researching, designing and presenting self directed sales team meetings & motivational activities and extended trainingStudent Loan Services  originate, maintain, market & tracking various educational loans;Reconciliations clerk process & research latent financial transactions, GL balancing, initiation, tracking, & maintenance of private, commercial & Federal Reserve accounts.Maintain customer credit card & checking accounts at all levels of service from origination to closure.Delta Airlines, Inc 01/2000 to 07/2002 E. Ngante / J Davidson / KCMarriott Reservations 08/1999 to 01/2000Chase Manhattan Bank, NA 01/1990 to 07/1990 LeonNCNB, N.A. 03/1989 to 01/1990 FranTelecredit, Inc 10/1985 to 11/1988 Joy MortonEducation & Professional AccomplishmentsHIGH SCHOOLLeto Senior High / Tampa, FL - 08/1982 to 06/1983Curriculum: Advanced College Prep & Multiple Athletic National Honorable Mention AwardsThomas Jefferson Senior High / Tampa, FL - 08/1983 to 06/1985 (Graduated top 10%)Curriculum: Advanced College Prep & Multiple Athletic National Honorable Mention AwardsCOLLEGE / UNIVERSITY / CERTIFICATIONS / LICENSUREWest Point USMA / West Point, NY  07/1985 to 10/1985 (Honorable Medical Discharge)Standard Commissioned Officer Cadet training Presidential AppointmentKent State University / Kent, OH  10/1985 to 04/1986Major: Business Administration Minor: PsychologyHillsborough Community College / Tampa, FL 08/1986 to 06/1987Major: Business Administration Minor: PsychologyHillsborough Community College / Tampa, FL 2004 to 2008 / 2011 to presentCertified Non-Enforceable Judicial Process Server 144 Cr Hrs (plus annual re cert)FL Dept of Criminal Justice Standards & Trng Commission  Advanced Trng & Certifications* * Employed  City of Tampa Police as sworn LEO 07/1990 to 05/1998 * *References: Det. R. MacFarlane (IAB) & Lt. R.McMullen (District III) & othersCertified Law Enforcement Officer Training  595 Cr Hrs (Addnl 240 Cr Hrs - annual training)Domestic Violence Investigator  40 Cr Hrs Advanced Criminal Law - 40 Cr HrsAdvance Sexual Abuse - 40 Cr Hrs Instructor Techniques - 40 Cr HrsStress Awareness - 40 Cr Hrs Cultural Diversity  40 Cr HrsFL Dept of Juvenile Justice / Tampa, FL 9/2002 to 04/2005 - Advanced Training & CertificationsProtective Action Response  80Cr Hrs Red FlagMental Health & Substance Abuse Intervention Cultural DiversityM.A.Y.S.I. & Suicide Prevention Escape PreventionBehavior Management & Positive Peer Culture Child Abuse Detection & Juvenile Substance AbuseSupervision of Youth Offenders Supervision/Management SituationsSt. Pete College Southeastern Public Safety Institute / St. Pete, FL - Adv Training & Certifications2004 - 2008 & 2011  present Non-Enforceable Judicial Process Server 144 Cr Hrs (plus annual re cert)2005 (4yr cert)  FL Advanced LEO EOT Training 120 Cr Hrs (Qualified top 5%)University of Phoenix / Tampa, FL 04/2011 to present (Graduation 2015)Major: Criminal Justice Minor: HumanitiesAdditional Certifications & EducationAmerican Red Cross (1990-2012): CPR First Responder Catastrophic Disaster ResponseJackson Hewitt (11/2004): Income Tax AccountingInternet Research Experience & Applied Program Capabilities:Microsoft (Access, Excel, Outlook, Powerpoint, Word) / Lotus / Multiple Intermediate & Advanced Imaging & Photoshops / Quicken / QuickBooks 2015 / Corel / Publishing / Open Office / Mapping / Merlin / Directchex / TextBridge / Design Essentials / Worldspan / Term & Windows / Photo & Graphic Design Operations /AcrobatSocial Media / 10-key / typing - 55wpm /alpha numeric data entry / various call center tele-systemsReferencesCertificates & References are available upon request.