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Candidate's Name
Wilmington, NC Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEOrganized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Flexible and Adaptable Organizational SkillsDependable and Responsible Friendly, Positive Attitude Troubleshooting Customer ServiceBasic MathTier 2 Tech Expert, 08/2004 - 08/2023Verizon Wireless-Remote  Wilmington, NCPassionate about learning and committed to continual improvement. Proven ability to develop and implement creative solutions to complex problems. Worked well in a team setting, providing support and guidance. Skilled at working independently and collaboratively in a team environment. Assisted customers in identifying issues and explained solutions to restore service. Helped large volume of customer calls every day with positive attitude and focus on customer satisfaction Offered knowledge to assist team members in offering each customer top-notch support. Cultivated interpersonal skills by building positive relationships with others. Medical Management, 12/2000 - 03/2003Empire Blue Cross Blue Shield  Albany, NYScheduled surgeries, managed pre-certifications and verified insurance coverage. Organized and detail-oriented with a strong work ethic. Proven ability to learn quickly and adapt to new situations. Demonstrated respect, friendliness and willingness to help wherever needed. Skilled at working independently and collaboratively in a team environment. PROFESSIONAL SUMMARYSKILLSWORK HISTORYCultivated interpersonal skills by building positive relationships with others. Worked well in a team setting, providing support and guidance. Developed and maintained courteous and effective working relationships. Resolved problems, improved operations and provided exceptional service. Proved successful working within tight deadlines and a fast-paced environment. Adhered to HIPPA LAWVerified current insurance, and if membership still active Typed up all my case managers notes.Set up all pre-certifications if neededHandled 75 plus client calls per day in an ACD environment-(mostly Dr.'s offices). Worked with CPT4 and ICD9 codingHandled Calls from various vendors for DME supplies High School DiplomaNew Dorp High School - Staten Island, NYEDUCATION