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AGNES KISS Principal UX Researcher560 10th Avenue S.W., Saint Paul, MN 55112 USA PHONE NUMBER AVAILABLE EMAIL AVAILABLE kissedbyux.com PROFESSIONAL SUMMARYI am a curious and empathetic mixed-methods UX researcher, working to generate rich insights to uncover opportunities driving business goals. I enjoy building relationships with stakeholders and users, leading to the right questions, methods, and actionable insights. I am passionate about making products work for everyone, regardless of physical, mental, or situational factors.Volunteering is an important part of my life: I have worked for the US Digital Response community as a strategist and a researcher. I have also been volunteering as a mentor through UXPA and ADPlist.I am well-versed in many UX research methods, and I keep learning by participating in professional organizations, training, and self-study. I have worked in edtech, pharma, fintech, retail, communication, and machine learning. As a dual citizen of the US and Hungary, I can work both in the US and the European Union.SKILLS Mixed methods - Quantitative andqualitative data collection and analysis Foundational, generative, andevaluative research Survey design and analysis UX strategy Behavioral Psychology Information Architecture Research design Mentoring: I volunteer through ADPlistand UXPA Basic programming in R, Python andSQL Communication skills Remote user research platforms(Usertesting, Userzoom, MS Teams) Dedicated qualitative analysis tools(Condens, EnjoyHQ, Dovetail) Quantitative user research tools(Qualtrics, Optimal Workshop, Excel,log analysis) Statistical tools (SPSS, Minitab, Workshopping tools (Miro, Mural,Figjam)PROFESSIONAL HISTORYSr. UX Lead Researcher McKesson RemoteNovember 2023 - presentI have been leading E2E UX research to sunset the legacy B2B analytics tool, and develop a more robust and powerful enterprise-level analytics and reporting platform. My work includes https://LINKEDIN LINK AVAILABLEstakeholder management, generative and evaluative research, and research operations. The work started using waterfall methodology, then pivoted into dual-track agile. I identified user segment characteristics that enable users to onboard and efficiently use the new analytics platform, relying on contextual interviews, usage analytics, and surveys. Skills Used: Creating and executing on strategicresearch roadmap Conducting contextual interviews -applied thematic analysis Usability testing using Figmaprototypes and benchmarkingstudies Log analysis Survey analysis - qualitative andquantitative data analysis Research operations (recruitingparticipants, managing sessions) Managing stakeholders Presentations findings and leadingworkshopsPrincipal UX Research Consultant TIAA RemoteJune 2023 - October 2023 contract roleI advised on work processes to increase agility in research and conduct E2E research on the B2B side. This included strategic and tactical research (generative and evaluative) and stakeholder management in a tightly regulated industry. Skills used: Creating and executing on strategic research roadmap Usability testing using Figma prototypes, with remote users Branding, heuristic evaluation, and competitive analysis of customer-facing UI Sr. UX Researcher and Product Strategist PwC Remote September 2022  April 2023 Contract roleLed strategic and tactical research in agile sprints for a B2B upskilling platform and supported product strategy. Relying on secondary research, I designed strategic enhancements to the upskilling platform (e.g., retention-enhancing tools and social learning solutions). Methods used: Presentations findings and leadingworkshops Concept and usability testing In-depth interviews Behavioral psychology consultation Competitive analysis of elearningplatforms Secondary researchSr. UX Researcher Google RemoteJuly 2021  July 2022 Contract roleConducted strategic and tactical research for internal enterprise products for the Culture department, such as Google-wide communication tools, and developer reference materials. Methods used: Designed and executed iterativeconcept testing Conducted and analyzed usabilitytesting In-depth interviewshttps://LINKEDIN LINK AVAILABLE Survey analysis (qualitative codingand quant analysis e.g. MaxDiff) HEART framework survey Secondary researchLead UX Researcher Microsoft RemoteApril 2021  July 2021 Contract roleConducted rapid iterative testing and evaluation for a translation application, which aimed to connect people of different languages and people with disabilities such as hearing and speech impairmentsMethods used: Designed and analysed concepttesting Usability testing RITE Usability testing with people withcognitive disabilitiesSr. Design Researcher Wondros RemoteNovember 2020- February 2021 FreelanceCo-led pilot programs for the Veteran Affairs Administration to increase veteran engagement in longitudinal clinical studies and creating a more connected and collaborating system of research. Conducted and analyzed in-depth interviews, and mentored junior design researchers. Work phases included identifying stakeholders, conducting in-depth personal interviews, mapping the ecological system, and creating and evaluating design solutions. Methods used: In-depth interviews Design workshops using MiroLead UX Researcher AnswerLab RemoteOctober 2018  April 2020Designed, ran, and analyzed qualitative and quantitative studies using a variety of methodologies for Fortune 500 companies such as Google, Facebook, Honda, Discover, and Walmart. Some of the projects I worked on explored the needs of every day- creatives focusing on meme-creators, Tik-Tok producers, and Gen Zs desire to express themselves through music creation. I also developed inclusive research principles, with a special focus on cognitive disabilities as part of a working groupMethods used: End-to-end diary studies (dscout)combined with interviews Survey design and analysis(qualitative coding and quantanalysis e.g. MaxDiff) HEART framework survey Usability testing Concept testing Card sorting to develop anavigational structure to align withdevelopers mental model In-depth interviewsUX Consultant Kissed by UX LLC and freelance Minneapolis, MN April 2007- January 2019Designed and executed research projects for Best Buy (cell phone activation), USBank(strategic process mapping, customer-facing legal disclosures), McMillen (e-learning platform evaluation), Connexions Loyalty (heuristic evaluation, generative research). Methods used:https://LINKEDIN LINK AVAILABLE Sequential Card sorting Iterative concept and usabilitytesting Heuristic evaluation In-depth interviewStatistics Instructor the University of St. Thomas St. Paul, MN September 2005  May 2016Developed and taught data collection methods and statistics courses for undergraduate and graduate studentsEDUCATIONMaster's Degree: Educational Psychology from the University of Minnesota - Twin Cities, Minneapolis, MNMasters Degree: English and German Literature and Linguistics from the University of Szeged, HungaryCERTIFICATIONS Programming for Data Science in Rnano degree from Udacity Cooper Course in Design Thinking Information Design Framework for Data Collection andAnalysisLANGUAGE SKILLS Hungarian - Mother tongue English - Near native German - Fluent Spanish - Novice