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Administrator/Bartender/Server/Trainer/Stage Technician/Customer Service/Sales/Actor/SingerNew York, NY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEProven ability to quickly master new job skills.Resourceful - skilled in problem analysis and resolution.Easily develops rapport with clients and tradespeople.Experienced in budget and accurate record maintenance.Continual achievement of rendering customer satisfaction. Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceCreative NannyCocoRio - LondonMarch 2023 to April 2024Planning mindful and artistic activities cultivated for the parents, caregivers and children whilst managing needs as a nanny i.e. cooking, storytelling, changing diapers, bathing, etc. Creating and leading activities for children of all ages.Brand AmbassadorPure Pet Food - LondonMarch 2023 to April 2024Represent the finest slow-dried "raw without the thaw" dog food at festivals, competitions, conventions and anywhere else. Face-to-face and individualized interaction based on the client's needs. PerformerThe Bakehouse Factory - LondonMarch 2022 to April 2024Represent the calibre of Bakehouse Factory performers in an immersive live event experience interacting from children to adults. Client and brand-specific details are rendered from imagination to life dependent on the client's needs and wishes. Very high energy and the highest of quality of events, costumes and performers.Vocal Coach/Administrative Assistant/ActorCaravan Stage Company - New York, NYApril 2015 to September 2019Organized day-to-day activities for busy theatre company, answering phones, cold-calling vendors/ businesses for trade jobs in exchange for advertising in program, coached actor/singers on music and placement of voice.ServerNobu 57 - New York, NYOctober 2014 to August 2015High-end, casual fine dining at a successful 5th Ave location requiring extreme multi-tasking, food and beverage knowledge in a teamwork oriented environment. ServerYard House - Las Vegas, NVMarch 2013 to September 2014Highly trafficked, modern restaurant requiring excellent multi-tasking skills, upbeat yet professional personality, intensive food and beverage knowledge, the ability to recognize the ABC of alcohol consumption and being a highly motivated self-starter Bartender/Trainer/ServerATLANTIC GRILL EAST - New York, NYOctober 2009 to February 201313th most popular restaurant in NYC according to 2012 Zagat Guide, Extremely high-paced and high- trafficked casual fine-dining, High-end clientele, Looked to as one of the leaders of the team and noted as the most thorough trainer in the establishment, Go-to person from all managers to be the rock in a shift to deal with guests who need extra attention and helping co-workers who were having difficulties in a shift. Lighting Coordinator/Schedule Manager/Boat Crew/Actor/Singer/Musician AMARA ZEE - Overseas in EuropeApril 2009 to September 2009Hired on as actor/singer and for projected boat-community abilities, Rotated crew positions during sails including navigation, bow watch, galley and at helm steering of boat, Volunteered for two of the hardest positions on the boat, Maintained all lighting instruments, Co-directed light hang, light focus and organized all lighting equipment/accessories.ServerCAFE FIORELLO'S - New York, NYJune 2008 to April 2009Extremely high-paced and high-trafficked casual fine-dining, Very busy pre/post-theatre crowd as located across from Lincoln Center, High-end clientele, Large sections needing servers constant supervision of steps/pace of service, Asked by Service Manager after one month of employment to look at training packet/schedule to help improve training.Bartender/Headwait/Checkwait/TrainerHOUSTON'S RESTAURANT - New York, NYJuly 2006 to June 2008Flagship representative store of corporation required accurate maintenance of extremely high standards, Required extreme multi-tasking/prioritizing, constant communication with team and management, Exceeding company timing standards and procedures while running food, bussing tables and high- level service in section, Given responsibilities directly under management, Responsible for counting out restaurant and reconciling end-of shift numbers, Top-ten server. Education Coordinator/ActorAMERICAN SHAKESPEARE CENTER - Staunton, VAJune 2005 to June 2006Coordinated, developed and implemented 12 Shakespeare based workshops examining text, meter and acting for Shakespeare, Assigned/supervised 2-4 actors per each 1 hour-long workshop, Adjusted each workshop to fit each venue and age-bracket Performed three shows in repertory, one in residence. Bartender/ServerHOUSTON'S RESTAURANT - New York, NYOctober 2004 to June 2005Please refer to employment experience listing above. Bartender/Lead Server/TrainerCLAIM JUMPER RESTAURANT - Santa Ana, CA2000 to 2004Responsible for checking each servers readiness for each shift and setting/implementing daily shift goals for each shift, Supervision of entire restaurant to ensure sidework, goals, stations and efficiency, Intermediary between management and guests should a unresolvable situation arise, Awarded Lead Server of the Quarter and Employee of the Month.Teaching AssistantUNIVERSITY CALIFORNIA AT RIVERSIDE (UCR) - Riverside, CA January 1999 to June 1999Required to maintain accurate records via spreadsheet for three classes, Grading of papers and tests, Weekly attendance of office hours, Assistance with weekly, midterm and final projects. Lead Sales Associate/TrainerCHARLOTTE RUSSE - Ontario, CASeptember 1997 to June 1999Ranked third in sales-per-transaction in company, Transferred with General Manager to train sales associates at the Ontario Mills location, Assisted with merchandising of store, loss prevention and inventory.General Technical AssistantUNIVERSITY THEATRE/THEATRE FACILITIES UNIT - Riverside, CA September 1997 to June 1999Stage Manager, ASM, Lighting technician, Lightboard Operator, Soundboard Operator, Followspot Operator, Flyrail Operator, Set/Strike crew, Set Painter, Costume Shop, House Manager in largest theatre on campus, Required a high-work ethic while work was physically and emotionally demanding, Very team-oriented requiring open communication.Copy Editor/Opinions EditorTHE HIGHLANDER - Riverside, CASeptember 1996 to June 1999Proofread all copy, Formatted and laid out Opinions Page, Communication with staff writers, artists and co-editors, Selected what Letter to the Editor was to be featured. Production AssistantUCR RESIDENCE HALLS - Riverside, CAJuly 1995 to June 1996Organized, developed and implemented numerous events and productions for 1200+ students, Projected budget and maintained accurate records, Hosted several events and kept crowd warm, Obstacle anticipation and sub-planning, Worked with team of 12. EducationMaster's of Fine Arts in ActingGuildford School of Acting (University of Surrey) - United Kingdom September 2019 to September 2021BA in Theatre, Minors: Music, FilmUniversity California at Riverside - Riverside, CA Certificate of higher educationGCSEA LevelSkills Typing at 80 WPM (98% accuracy), 10-digit keypad, Proficient with Microsoft Office, Proficient with Mac/PC, Aloha, Micros, POS I/II systems, Proofreading, Upselling, Dynamic communication skills. Teaching English Sales Customer Service Server training POS fast learner Powerpoint Organizational Skills Administrative Experience Front Desk Microsoft Outlook Microsoft Word Copy Editing Bartending Catering Restaurant Experience Loss Prevention Copywriting Banquet Experience Host/Hostess Writing Skills Social Media Management Creative Writing WordPress Marketing Computer skills Adobe Photoshop Adobe InDesign Time management Hospitality CCTV Microsoft Excel Microsoft Office Data Entry Project Scheduling Schedule Management IT (10+ years) Opera Phone etiquette Organisational skills Database management Operations management Google Suite Workday French Leadership Project management Analysis skills Presentation skills Creative writing First aid QuickBooks Business processes Administrative & Business Operations Computer skills Hotel experience Office experience Guest services Adobe Premiere Driving Cash handling Human resources Event Planning Photography Experience working with students Tutoring Special education Classroom experience Academic advising Teaching Curriculum development Lesson planning Childcare Mentoring Presentation skills Proofreading Video editing Final Cut Pro Supervising experience Analysis skills Content creation Communication skills Training & development Customer service Serving POS Conflict management Personal assistant experience Education administration Schedule management Driving Hospitality Sales Guest relations Project management Social listening Typing Social media management Journalism Google Docs Creative writing Preschool experience Events management Hotel experience Travel planning Microsoft Outlook English Writing skills Computer skills Marketing Copywriting Live chat Telemarketing Public relations Telephony Upselling Google Suite Cash handling Mac OS Outdoor work Fundraising Canvassing Bartending Barista experience Retail sales Cash register Restaurant experience Customer relationship management Telecommunication Front desk Office management Leadership Workday Medical terminology Microsoft Word Product demos Microsoft Excel Management Microsoft Office Training delivery Digital marketing Working with people with developmental disabilities Business development Organizational skills Public speaking Theater Dancing Guest services Higher education teachingLanguages English - Fluent French - IntermediateCertifications and LicensesAmerican Heart Association CPR/First Aid Certification June 2005 to June 2007Certified in basic first-aid and CPR.Food Handler Safety Training CardMarch 2013 to PresentSouthern Nevada Health DistrictBartender CertificationApril 2013 to PresentSan Diego Bartender SchoolTAM/Sheriff's CardApril 2013 to PresentTIPS Certification CardOctober 2009 to PresentFood Handler CertificationEnhanced DBS CertificateMarch 2023 to March 2024Teaching CertificationDriver's LicenseAssessmentsVerbal communication Highly ProficientOctober 2021Speaking clearly, correctly and concisely.Full results: Highly ProficientWritten communication ExpertJanuary 2022Best practices for writing, including grammar, style, clarity and brevity Full results: ExpertFood service: Customer situations Highly Proficient August 2021Ensuring customer satisfaction and prioritising tasks in a food service setting Full results: Highly ProficientCustomer service ProficientOctober 2021Identifying and resolving common customer issuesFull results: ProficientAttention to detail ExpertDecember 2022Identifying differences in materials, following instructions and detecting details from among distracting informationFull results: ExpertIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |