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Click here or scroll down to respond to this candidateName: Candidate's Name
Current Location: Colorado Springs, CO, Street Address
Availability for interview: Immediate (MST hrs with Street Address hrs prior Notice)Availability to start: ImmediateEducation:Bachelor of Science in Business Administration and Finance, University of Phoenix, Phoenix, AZExperience with Customer Service:Has over 5 years of experience in delivering excellent customer service in various roles by handling incoming and outgoing customer calls, scheduling appointments, and providing excellent customer service through phone and in-person interactions, showcasing professionalism and organizational skills.Experience with Order Entry:Has great experience in managing purchase orders and performing order entry, supporting sales territory managers, ensuring timely and accurate order processing thus demonstrating proficiency in communication and attention to detail.Software Proficiency:Has great experience using various softwares such as QuickBooks, Remedy, SharePoint, Web Matrix, Raytheon Six Sigma, SAP/CONCUR, ADP and BBSI Payroll Systems, Unanet, Deltek, PeopleSoft, VPN access, Earned Value Management System (EVMS) and Microsoft Office Suit.Skills:Problem-solvingLeadershipMentoringSAP/CONCURCustomer ServiceOrder EntryAccounts PayableManaging proposalsAccounts ReceivableVendor RelationsCash OperationsVPNAnalytical & Critical ThinkingPROFESSIONAL EXPERIENCELiberty AV (Axelon), Colorado Springs, CO Dec 2021 May 2023Order Entry SpecialistPerformed Purchase Order entry for nine US Territories US & International. Supported Nine Sales Territory Managers.Processed orders for special order plates & panels, Product Requests, Product purchasing, Spec-sheets for PRE-SALE products to customers, Post-Sales product support, Web support, Communicated daily with five warehouses in the US, Customer Support, New business, monitoredINBOX for new POs email & online, worked closely with accounting for financial information updates (CC or Wires). Knowledge in Shipping information i.e. FEDEX, UPS requests in US and International.Performed 80+ purchase orders daily for Online sales, and RFQs, reviewed correct POs for correct shipping information, maintained updated records via company VPN / SHARE filesUS Figure Skating Organization (Robert Half Intl), Colorado Springs, CO May 2020 - Dec 2021Hybrid- Account Payables Assistant/ Inventory SpecialistSorted Purchase orders, matched, Invoices and payment information. Filed paperwork via Excel spreadsheets, saved it to an online shared company portal, created monthly reports, and created a hard copy FY filing system for Audits.Worked in the warehouse to assist with Monthly inventory. Counted products i.e. awards, badges, medals, etc. to prepare for upcoming eventsBaker & King Security Services, Colorado Springs, CO Nov 2019 - May 2020Invoice & Collections SpecialistResponsibility for receiving and sorting incoming payments with attention to credibility.Managed the status of accounts and balances and identified inconsistencies.Issued and posted bills, receipts, and invoices via QuickBooks.Matched payments to invoices and prepared invoice tracking sheets every weekMade & kept copies of all checks, cash payments, etc.Updated accounts receivable database with new accounts or missed payments.Ensured all clients remained informed on their outstanding debts and deadlines via email or phone.Compiled thorough reports on billing activity with clear and reliable data.Adhered to laws and best practices regarding dealing with customers and financial & personal data.Continuously dealt with numbers, client rosters, and the processing of financial informationWas responsible for negotiating and evaluating company contracts on behalf of the company.Ensured the company and client were complicit with the terms of the contract, as well as ensuring that all contracts abide by local and federal laws.Ensure all contracts were agreed upon by both parties, signed, documented, and filed, electronically and hardcopy for files.Possessed strong knowledge of business financial best practices, Finance, Accounting, and law.Excellent understanding of contract law and possess a strong attention to detail. Excellent skills in verbal and written communication and customer service.Monitored Bi-Weekly payroll and annual W2 changes and prepare tax, unemployment, and payroll totals for audits as required.Processed employees new hire paperwork and worked directly with an outside payroll company to respond to inquiries, direct deposit, change of address, phone numbers, W2s, and background check paperwork and respond promptly. Updated employee records with new hire information and/or changes in employment status including terminations. Process Bi-weekly payroll promptly. Made any corrections after payroll was processed.Stayed up-to-date and complied with changes in labor legislation and shared information with all managers to inform employees.Larry H Miller Toyota, Colorado Springs, CO Aug 2018 - Nov 2019Customer Relations SpecialistGreeted customers and guests at the front receptionist desk, heavy phone duties, incoming and outgoing customer calls, scheduling appointments for service, arranging shuttle servicesComposed Thank you letters for salesmen, Service Advisers, and General ManagersMonitored and delivered incoming faxes, processing outgoing mail, faxes, emails, FedEx, UPS, etc.Composed and delivered precise written or electronic email messages to Service Advisers, Leads, and General ManagersSupported coverage duties (lunch, breaks, etc.) throughout the dealershipAlways Punctual, Flexible, Reliable and Excellent Customer Service SkillsWelcoming disposition to all customers, guests, and personnel alwaysEnsured complementary Cafe was well-stocked, clean, and problem-freeAssisted with guiding customers & guests to proper meeting locations with Salesmen, Service Advisers, and General ManagersHeavy outgoing phone duties for appointment confirmations, and service scheduling for vehicle maintenance while still maintaining the professional ability to answer heavy incoming callsExcellent Attention to Detail skills, Professional Demeanor on the phone and in person alwaysExcellent Organization skills and Excellent Time Management skillsKept alert of all new employee training as assigned and completed promptly |
