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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYA focused motivated business professional with 10+ years looking to secure a support role that enables the use of exceptional communication skills and experience to benefit future employers and their clients.SKILL SUMMARYCustomer Service Time ManagementInterpersonal Skills Positive AttitudeFlexible/Adaptable Lifelong LearnerActive Listener Attention to DetailOrganized Problem SolvingCORE EXPERIENCETeam Lead coach for 16 agents to motivate and give feedback on calls to effectively assist members of Optum RX.Health Insurance Plan Sales to customers in 10 states with specific guidelines for each state regarding ages of the members.Maintain the integrity of customers privacy including confidentiality of personal and/or health information (HIPPA).Handle orders for medication dispensing and prior authorization initiations to doctors.Over rides processed in situations medication is needed immediately at the local pharmacy.Handle and resolve customer complaints and (internal and external) customer concerns, provide appropriate solutions and alternatives within the companys guidelinesLife Insurance Claim Beneficiary payments processed to Trust, Corporations and Individuals.Collaborate with provider medical staff to facilitate timely and efficient documentation to credential doctors and nurses into insurance network.Final Expense Life Insurance Sales working with customers of various ages and cultural backgrounds.EMPLOYMENT SUMMARYAccuquote AAA Life Agent for policy review 8/24-PresentExtremely Stressful, reason for looking for alternative work(Licensed in 14 states for Life Insurance)TTEC TALENT WORK FROM HOMEOPTUM RX Team Lead 10/1/22 7/23OPTUM RX Customer Service Advocate 12/27/2021 10/1/22, Promotion to TLKAISER PERMANENTE Licensed Health Insurance Plan Sales 9/13/21 12/15/21 (OPEN ENROLLMENT) temporary positionPROTECTIVE LIFE INSURANCE Claims Adjuster 2020 2021LINCOLN HERITAGE Final Expense Life Insurance Sales 2018 - 2022VANTAGE HEALTH PLAN 2017-2018ADVANTAGE RESOURCING 2012 - 2017EDUCATIONUniversity of Monroe Business and InsuranceLife and Ministry Communication Studies 1985 PresentWinnsboro High School, Diploma |
