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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service
Albuquerque, New Mexico Street Address EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
EXPERIENCE
My objective is to gain employment
with a company that I can thrive in. I TPA Dec 2013 Apr 2024
looking to take my career to the next Intuit | Remote
step.
Successfully managed remote team, facilitating communication and
collaboration for optimal productivity. Demonstrated ability to adapt to di
SKILLS erent time zones and manage work independently. Utilized project
management tools and virtual communication platforms to coordinate
remote work. Proven track record of meeting deadlines and producing high-
1. Communication quality work in remote settings.
2. Problem-solving
4. Empathy Credit card agent Aug 2021 Dec 2023
5. Time management Bank of America | Albuquerque, New Mexico
7. Multitasking
of experience resolving customer inquiries and disputes in a timely manner.
8. Adaptability Pro client in processing credit card applications and conducting nancial
9. Active listening assessments. Skilled in providing personalized service and recommending
10. Customer satisfaction suitable credit card options to customers. Effective in negotiating payment
plans and assisting customers with credit limit increases.
Conflict resolution
Customer service rep Feb 2018 Jul 2021
LANGUAGES S and P data | Rio Rancho
Resolved customer inquiries effeciently and effectively to ensure customer
English Advanced satisfaction. Managed high volume of inbound calls while maintaining
professionalism and courtesy. Utilized strong communication skills to
establish rapport and build relationships with customers. Demonstrated
problem-solving abilities to address and resolve customer issues in a timely
manner.
Remote customer service Nov 2013 Dec 2016
Toys r us | remote
Provided timely and friendly customer support via phone, email, and chat
channels. Resolved customer inquiries, issues, and complaints e ciently and e
ectively. Utilized knowledge of products/services to provide accurate
information and recommendations. Demonstrated strong communication
skills, empathy, and patience when assisting customers remotely.
E D U C AT I O N
Criminal Justice Jun 2017 Oct 2023
American Intercontinental
ACHIEVEMENTS
I graduated with BA in criminal Justice and Case management
C E R T I F I C AT I O N S & C O U R S E S
With my history in the medical field I have been certified in Med giving, First
aid and CPA.. I also gain my BA in Criminal Justice
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