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OBJECTIVE EDUCATIONINTERNSHIPSSKILLSEMPLOYMENTLANGUAGESLINKEDIN LINK AVAILABLEHighly motivated ComputerScience/Engineering graduate fromFlorida International University,seeking to leverage academicbackground and hands-on experiencein engineering and softwaredevelopment to contribute to yourteam's success. Eager to applycomprehensive knowledge ofprogramming languages, softwareengineering, and problem-solvingskills to tackle challenging projectsand drive technological innovation.CommunicationProblem-solvingTime managementLesson planningLeadershipTeamworkCreative writingLiterate in Windows, Linux, &Macintosh platformsSocial MediaPhotoshop / Final Cut Pro / iMovieAdobe  Creative Cloud + Premier Python (Proficient) C (Proficient) JavaScript/TypeScript (Intermediate) Java (Intermediate) React (Proficient)Bachelor of Science in Computer Science/Engineering o Florida International University, Miami, FLo Graduation Date: April 30, 2024Relevant Coursework: Systems Programming, Data Structures, Programming 2, Programming 1, Intro to AI, Intro to Machine Learning, Digital Forensic Science M.U.C.E  Web Operations Intern  Miami, FLJUN 2021  AUG 2021 (SUMMER 2021)  MAY 2022  JUL 2022 (SUMMER 2022) Website Management and Development- Assist in the design and development of web pages, features, and enhancements using CSS, JavaScript, and other relevant web development technologies. Work with marketing and content teams to update website content, ensuring it is current, accurate, and engaging. Provide technical support for website issues, including troubleshooting and resolving bugs, performance issues, and other technical challenges. Participate in testing processes for new website features or updates, including cross-browser compatibility and mobile responsiveness. Monitor website traffic and provide reports and insights to guide improvements. Propose and implement innovative solutions to enhance the website's functionality and performance.M.U.C.E  Web Operations Engineer/Project Manager  Miami, FL OCT 2022 - PRESENT Website Management and Development Performance, Technical Support and Troubleshooting: Monitored website performance metrics, provided first-line support for any website-related issues, including debugging, diagnosing, and resolving technical issues. Work closely with marketing, design, and content teams to support web- based projects and campaigns. Predict the resources needed to reach objectives and manage resources effectively and efficiently. Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.Private Tutor (In-Person/Remote)  Miami, FLMay 2021  Jan 2024 Provided tutoring for GED courses  Mathematics, Science, and Language Arts/Englisho "GED Test Prep Plus" by Kaplan.o GED Study Prep by Study.com Kept track of students academic performance and used recorded information to aid in areas needing improvement.o Through the platforms Padlet and Nearpod. Utilized effective classroom management strategies to create a safe, positive learning environment.COMMUNITY SERVICEREFERENCES FIU Mural Art-wall Activation  M.U.C.E  Miami, FL  Spring 2024 Back-to-School Giveaway  Break The Cycle  Miami, FL  Summer 2023 Turkey Giveaway  Word of Life Church  2019-2022 Art Information Volunteer  ARTBEAT  2018 Art Information Volunteer  11th Annual Jazz in the Gardens Music festival  2016-2017 Backpack Giveaway volunteer  Little Haiti Optimist Club  Miami, FL  Summer 2015- 2017 High school volunteer  Black Tech Week  Miami, FL  2015-2017 Teachers Assistant  Little Haiti Optimist Club  Miami, FL  Summer Camp 2015-2016 Available upon request.Assurant (Remote)  Customer Service Specialist  Miami, FL DEC 2020  NOV 2021 Assisted new and existing customers with concerns/questions about their accounts, devices, and services. Offered services and products that would benefit customers in using their electronic devices. Built rapport with tenured customers by acknowledging their loyalty as customers and showing concern for their questions no matter how long theyve been a customer. Promptly recorded thorough notes on actions taken for every call. Maintained expectations regarding call quality and resolution time. Multi-tasked using technology, including call handling. Answered 50-80 inbound calls a day.