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Click here or scroll down to respond to this candidateCandidate's Name
WATERBURY, CT Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYCreative, dynamic result oriented professional with a versatile administrative support skill set developed through over 23 years of experience as a General Manager, Area Manager, Senior Manager, District Manager & VP of Operations. Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency & customer satisfaction. Staff Development & Training Policies & Procedures Manual Creation, Lease preparations, Collections & Meeting Planning Report & Document Preparation Accounts Payable & Receivables Expense Reduction Strategies, Inventory Management Spreadsheets & Accounting Reports SKILLS MS 2010, Yardi, Excel, Outlook, Domico,Store, Centershift, BI360 & other applications OSHA 10 Certified Leadership Organizational Analysis Staff Supervision Vendor Management Revenue Management & ECRI Recruiting and Hiring Office Management Budget Management Scheduling and Coordinating Expertise in lowering A/R, reduced districtdelinquency to below 1% and maximizingrevenue Experience with Military Exceptions andMilitary ForeclosuresWORK HISTORYMAYA CAPITAL PARTNERS, LLC/ DRIVE UP STORAGEVice President of Operations December 2022 to December 2023 BI 360 P.O.S Systems Sitelink & Call Potential Site Audits to ensure properties are safe and meeting company standards Managed payroll, repair & maintenance issues controllable expenses Created Standardization Processes Resume Review & New Hire Training Budget Review & Management Contract Approvals Created Rapport with Vendors for better pricing P&L Reviews Performance Reviews 3rd Party ManagementTHE WILLIAM WARREN GROUP/STORQUEST, NORTHEASTDistrict Manager Long Island, VA, CT, PA, NJ July 2020 - October 2022 P.O.S Systems Yardi & Call Potential Site Audits to ensure properties are safe and meeting company standards Manage payroll, repair & maintenance issues controllable expenses Hired, coach, motivate and develop associates in various stores, focused on customer service, sales and cross-selling/upselling. Oversee a district of 23 sites with over 25,869 units Created Standardization Processes Resume Review & New Hire Training Budget Review & Management Contract Approvals Created Rapport with Vendors for better pricing P&L Reviews Performance ReviewsPRIME STORAGE GROUP-LLC LONG, LONG ISLAND & NEW YORK CITY STORES District Manager February 2018 - July 2020 P.O.S System is Sitelink Audits Acquisitions & Due Diligence Process Project Refresh-Created, Uploaded & Mailed Leases to all current customers Performance Reviews Counseling for Teammates Scheduling Uploads in ADP Responsible for store activities, facility visits Contract Approval CapEx Projects & Budget Review Payroll Commercial & Residential Leases Auction Review Overseeing of store upgrades, constructions Staff Ranking P&L Budget Overview Updating Merchandise Landscaping & Snow Removal Contract ReviewCUBESMART STORAGE + LOGISTICSSenior Manager /Field Training Specialist Queens, NY December 2011 - February 2018 Responsibilities included but not limited to, Lease preparations & presentation, collections, setting up delinquent accounts for public auctions Demonstrated to fill in at a moment's notice, quickly mastered new systems process and workflow Facilitated internal and external audits as a result of sound recordkeeping and thorough documentation Scheduled Maintenance procedure with staff, organized marketing strategies Created new forms like new customer information sheet, cash count log, merchandise inventory, supply tracker, tool count Bank Deposits, building maintenance, customer service, resolved tenant issues without allowing them to scale further Train new hires and ensure they understand and comply with rules and regulation of Cube Smart Train all Maintenance, Property Managers, General Managers etc Lowered A/R's from 15% to 2.3% in 3 months Grew square foot occupancy from 75% to 95% in 16 months Provided revenue above budget from $5k-13k Quarterly Performance Review for staff, P & L Review Created Auction Schedules for the year for the entire district, conducted live auctions for all stores Auction Review and Approval for the District's 10 Stores Updating Merchandise orders for the Districts Conduct Workshops for Maintenance Teammates, General Managers and Store Managers SAFEGUARD SELF STORAGEProperty Manager Bronx, NY December 2009 - September 2011 Responsible for organizing all office functions and events, supervision of team of three Developed efficiency enhancing workflow/ process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reduction Decreased office expenses by Implementing needed controls on stock and supplies while standardizing office ordering procedures Responsible for collections, Accounts Receivables, Invoice Preparation, Employee Schedules, Answered heavy phone lines, Responded to Customer Complaints & Inquires In charge of building maintenance, Elevator repair scheduling, Inspection schedules, Setup delinquent accounts for public auction Proficient in Domico, Share point for lead follow up. EXTRA SPACE STORAGEProperty Manager Mt.Vernon, NY July 2002 - November 2009 Handled tenant complaints promptly and appropriately, calling in repairmen and other support services. Followed up on delinquent tenants and coordinated collection procedures. Completed final move-out walk-throughs with tenants to identify required repairs. Maintained original leases and renewal documents in digital and hardcopy format for property management office. Introduced prospective tenants to types of units available and performed tours of premises. Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects. |
