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Click here or scroll down to respond to this candidateCandidate's Name | EMAIL AVAILABLE | PHONE NUMBER AVAILABLE | Approved H4-EAD
EDUCATION
SYMBIOSIS CENTRE OF DISTANCE LEARNING Pune, India
Post Graduate Diploma in Information Technology (PGDIT) - Graduated with Ist Division Street Address 2009
KUVEMPU UNIVERSITY Karnataka, India
Bachelor of Science (Information Technology) - Graduated with Ist Division (Grade A) Street Address 2007
NIIT New Delhi, India
GNIIT (Software Engineering) - Graduated with Ist Division (Grade A) 2004 2007
SKILLS & TECHNOLOGIES
Certifications: Professional Scrum Master I (PSM-I)
Business skills: Program Management, Business/Process Analysis, Data modelling, Scrum/Agile program implementation and
SDLC, Sales/Pre-Sales (RFP / RFI / SOW)
Business domains: Insurance, Retail, Finance
Software and Technologies: Intelligent Process Automation/RPA (Blue Prism), ServiceNow, MS Office 365, MS Project, MS SQL
Server, VBA, Power Query, C/C++
PROFESSIONAL WORK EXPERIENCE
A business analyst with diverse experience of 15+ years in building highly effective teams, improving processes, and delivering
business outcomes for Fortune 500 clients. A certified Professional Scrum Master adept at enabling organizations to scale for growth
while remaining nimble towards change and implementing strategies to achieve key business outcomes.
Savers Inc. (Contract/temp positions) New Jersey, US
Business Analyst (Digital Transformation, Automation, Optimization) Nov 2023 Present
Business Analysis, Implementation, and Delivery
o Managed the monthly Store Operating Plan model and process for 320+ stores, delivering 100% alignment with the
sales targets and inventory budgets.
o Directed the process optimization of new store onboarding and periodic refresh of monthly/quarterly targets.
o Developed an automated pricing model to provide strategic guidance to store/region owners on-demand, increasing
the top line growth by 35% YoY.
o Developed an automated sales forecasting model, reducing the churn by 50% QoQ, based on factors such as store team
effectiveness, product portfolio, COGS budgets, sales trends, seasonality, economic and macro variables etc.
Operations & Governance
o Provided oversight and expertise in data modeling using VBA/ Power Query, cubes, and reports to support enterprise
level reporting needs.
o Generated value-adds pricing reports designed for the end users, providing focused and high impact insights.
Stakeholder Management
o Communicated effectively with Regional Directors and District Managers.
o Collaborated with IT business partners to maintain and support current processes.
EXL Service (Contract/temp positions) New Jersey, US
Business Analyst (Digital Transformation, Automation, Optimization) Sep 2022 Mar 2023
Business Analysis, Implementation, and Delivery
o Managed the process improvement/optimization of annual Market Conduct Annual Statement (MCAS) filing program
for a Fortune 500 insurance client, delivering operational savings of ~$1.5M and avoiding regulatory penalties.
o Analyzed and documented business processes in the Finance & Accounting organization, generating a heat map of
automation candidates and business case worth $3M savings.
o Assessed the Workforce management (WFM) in client s customer service area and developed the transformation
roadmap for omni-channel contact center with forecasting & operating models.
Candidate's Name Page 1
o Collaborated with engineering teams on requirement submissions, sprint planning, solution designs, UAT, go-live, and
post deployment maintenance while managing the scope and tracking the metrics/RAID, reducing defect rate by 70%.
Operations & Governance
o Managed rhythm of business (ROB) activities: annual planning, strategic roadmap with leadership, organizational
change management, reporting etc.
o Developed management reports for periodic review with leadership, focused on business outcomes and KPIs,
leveraging VBA, macros, external database connections/queries and other data import features.
o Collaborated with data science team to build Power BI dashboards, data models, and reports for the consumption by
executive leaders based on the requirements gathered.
Stakeholder Management
o Partnered with technology and business teams to successfully deliver strategic business objectives on customer
journeys and experience, scalable operations, data quality, cost optimization, risk, audit & compliance.
The Kingdom Education Pvt. Ltd. (Co-Founder) Delhi/NCR, India
Director (Entrepreneurship, Strategy, Growth) April 2012 March 2017
Bootstrapped the enterprise to INR 30MM annual revenue in 2 years, building on customer centricity and user experience.
Managed and grew the team from 2 to 50; ensured standard and regulatory compliance; devised several operating policies.
Established partnership channels with schools and corporate organizations, achieving vertical and horizontal business growth.
NIIT New Delhi, India
Program Manager (Strategy | Growth) April 2009 Jan 2012
Program Management successfully launched and implemented the new programs by applying Scrum framework across
multiple teams, yielding a growth of 35% YoY in overall regional business.
Finance, Strategy, and Planning
o Monthly budget variance analysis & leading commentary for the programs.
o Led the quarterly forecast process & assisted in the development of financial plans aligned with strategic objectives.
o Developed data analysis dashboards and sales/pricing models based on product, region, delivery centers, marketing,
customer segment and multiple other parameters, resulting in 25% revenue growth.
Audits conducted controls and compliance audits across the business operations in accordance to the approved and accepted
standards, statutes, regulations, and practices.
People Development trained and hired several Scrum Masters to setup the Center of Excellence for the organization; mentored
and coached team members for major clients; managed geographically dispersed teams.
Senior Business Executive (Marketing | Partnerships) April 2008 Mar 2009
Business Research established planning & operating models for delivery centers across the region by analyzing the market
scenarios and dynamics, new market niche, competitive landscape, customer segmentation and researched on upcoming trends
for the continuous business growth and development.
Product Portfolio - Developed and launched new educational offers to expand product portfolio and increase market capture.
Partner Channels - Successfully designed and executed various institutions (Schools and Universities) and corporate tie-ups
(WHO - World Health Organization, Banks, and Hospitals).
Strategy & Growth Expanded the delivery center network to 50+ training centers across the region. Successfully prepared and
presented business plans and strategic presentations to the executive leadership.
Consultant Sept 2006 Mar 2008
Operations - Managed the business operations ranging from back-end processes (involving systems such as Encore- NIIT patent
DB application), generating the invoices, student batch launches and scheduling to coordination with product & sales.
Marketing - Led design and execution of marketing activities like paper and internet advertisements, blogging etc.; spearheaded
the awareness campaigns on the global IT industry through partner channels leveraging presentations/seminars in schools and
colleges.
Research & Consulting Conducted academic research on industry trends, technologies, and career fields; conducted several
town halls and consulting events in collaboration with educational institutions.
Candidate's Name Page 2
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