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Click here or scroll down to respond to this candidateCandidate's Name
Customer Relations ManagerPHONE NUMBER AVAILABLE EMAIL AVAILABLE Somerville, TN 38068 PROFESSIONAL SUMMARYSeasoned professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. My mission remains to stay customer-focused and my proven track record of exceeding customer expectations and providing exceptional service. I am skilled in using CRM software and help desk software to effectively manage customer accounts, troubleshoot techinical issues, and resolve escalated customer complaints. SKILLSConsultative Sales Call Management Data Entry Customer Service Call Center Operations Administrative SupportEXPERIENCECUSTOMER SERVICE REPRESENTATIVE, Memphis, TNTopgolf, December 2023-Present Responded to telephone inquiries and complaints following standard operating procedures. Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers. Maintained knowledge of company products to provide helpful suggestions and recommendations to customers. Logged details of customer service calls in computer system following correct protocols. Provided account information to customers and explained bill service policies and customer rights. MEDICAL CLAIMS EXAMINER, Memphis, TNSedgwick, March 2023-November 2023Analyzed patient records to ensure correct coding and billing procedures were followed according to insurance regulations.Performed quality assurance audits on incoming medical claims to ensure compliance with established policies and procedures. Created reports summarizing key findings from examinations performed on medical claims submissions. Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records. Compiled and entered data into various databases to ensure accuracy and completeness. Served as primary point of contact for facilitating operational and administrative inquiries. ASSISTANT MANAGER, Memphis, TNGenghis Grill, September 2022-October 2023Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations. Resolved customer complaints quickly and effectively while maintaining a high level of professionalism. Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.ACCOUNT MANAGER, Memphis, TNAmerican Financial, November 2019-February 2023 Cultivated strong client relationships through proactive communication and problem-solving. Demonstrated ability to effectively manage a high volume of customer accounts and maintain accurate records. Initiated telephone contacts with delinquent customers according to departmental policies and procedures. Successfully negotiated payment plans with customers in order to reduce overdue balances. Investigated customer complaints related to billing errors or discrepancies in a timely manner. Proficient in using various computer programs such as Microsoft Office Suite and collections software. CUSTOMER SERVICE MANAGER, Memphis, TNBass Pro Shops, June 2018-November 2020 Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance. Developed and maintained effective relationships with customers, staff, and vendors. Managed customer service staff by communicating expectations and monitoring and analyzing results. Recruited and trained employees, fostering customer service mission and objectives. Provided ongoing support for existing customers by answering questions or addressing concerns in a timely manner. Conducted regular performance reviews and provided coaching and feedback to staff members. EDUCATIONREAL ESTATE DEVELOPMENT, Memphis, TNReal Estate Success Center, March 2019ASSOCIATE IN SCIENCE (A.S.) IN ADMINISTRATIVE OFFICE TECHNOLOGY, Memphis TNThe Tennessee College of Applied Technology, December 2015 HIGH SCHOOL DIPLOMA, Somerville, TNFayette Ware High School, May 2013REFERENCESJESSICA HENDERSON American FinancialOperations Manager ManagerPHONE NUMBER AVAILABLEEMAIL AVAILABLEKIMBERLY PIERSON SedgwickOperations Manager ManagerPHONE NUMBER AVAILABLEEMAIL AVAILABLEDAPHANIE MACLIN Bass Pro ShopsAdministrative Officer SupervisorPHONE NUMBER AVAILABLEEMAIL AVAILABLE |
