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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFILEFriendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced Data Entry Specialist/ Customer Service Representative with a passion to assist customers in a professional and courteous manner. Regularly exceed sales goals and a master in the art of upselling/cross selling products and services.EXPERIENCESCREENING ONE VERIFICATION ANALYST/DATA ENTRY SPECIALIST APRIL 2021 CURRENTProcess verification products using the ScreeningONE screening system.Communicate with clients, applicants, and information providers via phone, email, and fax to obtain the information necessary to process and complete verification products.Maintain productivity spreadsheets daily.Keep well informed of the latest industry best practices and company operating procedures for performing verification screenings.Data Entry and first level phone support for clients, end-users, and internal staff.CUSTOMER SERVICE REPRESENTATIVE 24-7 INTOUCH WFH JUNE 2019 JANUARY 2021Answer incoming calls and email inquiries by providing key information to potential and existing clients.Strong knowledge of company services, treatments, and product lines.Problem-solving skills, the ability to think under pressure, and documentation of customer interactions.Resolve customer complaints, provide appropriate solutions and alternatives within time limits with follow up to ensure resolution.DINING AMBASSADOR TAMPA GENERAL HOSPITAL MAY 2019 OCTOBER 2019Responsible for communications between the nursing units and Dietetic Services regarding patient menus, diet changes, tray delivery and general patient services. Collaborate with third party organizations (CCNA, ERS) on questions, details or information concerning the work being performed as a service provider.Assesses patients ability to utilize meal ordering system and ensures service accuracy.Adheres to standards related to food quality and service excellence. Develops menu tallies for food production and is responsible for NPO and tube feeding protocol monitoring.Respond accurately and efficiently to physician diet order changes by supplying patients with menu that appropriately corresponds to diet order. Maintains critical communication with dietitians and department management regarding patient concerns and demonstrates high level of patient service/satisfactionSOCIAL MEDIA MODERATOR COGNIZANT TECH SOLUTIONS NOVEMBER 2017 FEBRUARY 2019Provide support through media review of sports, entertainment, and video content.Adhere to the Explicit Media Client rules and Policies. Escalating issues to the proper channels.Knowledgeable about Leading social media products and community standards.Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content. Enforce social media terms of use by carefully monitoring reports of abuse on the site.NUTRITION AIDE ST. JOSEPH HOSPITAL-SOUTH NOVEMBER 2015 NOVEMBER 2017Strong knowledge of hospital protocol regarding food cleanup and sanitation.Distribute and collect menus, as necessary. Obtain food supplies for next meal. Accompany nutrition educators to discuss dietary issues with patients and family members.Assist in serving meals as necessary and on a timely basis in daily or scheduled cleaning duties, in accordance with established policies and procedures.Clean worktables, meat blocks, refrigerators/freezers, etc.KITCHEN AIDE JOHN KNOX VILLAGE APRIL 2015 NOVEMBER 2017Strong knowledge of hospital protocol regarding food cleanup and sanitation.Empty and clean department trash containers and maintain all floors.Maintain department sanitation standards for public and departmental areas.Clean worktables, meat blocks, refrigerators/freezers, dinnerware, kitchenware, etc.EDUCATIONWHARTON HIGH SCHOOL MAY 2012 TAMPA, FLSKILLS & ABILITIESProduct KnowledgeAdaptabilityExcellent interpersonal and communication skillsWord, SharePoint, ExcelPoised under pressure/Conflict ResolutionUpselling/Cross Selling ProductsFun and energetic |
