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Current Security Clearance: SecretHighest Security Clearance Held: SecretSummary of QualificationsMr. Clemons has over 10 years of experience in the United States Army including 9 years as an Army Battle Command Systems (ABCS) Specialist and as an Operational Electronics Warfare Operator (EWO) and 8 years as a Force XXI Battle Command Brigade and Below (FBCB2) trainer, installer, and maintainer. Mr. Clemons has been a system administrator, brigade subject matter Expert (SME), instructor, and project manager for 4 years or more on the following systems: Simple Key Loader (SKL), Tactical Satellite Systems (TACSAT), Command Post of the Future (CPOF), Enhanced Position Location Reporting System (EPLRS), Blue Force Tracker (BFT), Single Channel Ground and Airborne Radio System (SINCGARS), and Airborne Radio System-Advanced System. He has been evaluated at the Military Occupational Specialty level of 30 which required the performance of difficult tasks while directly involved with supervision of subordinates in both peacetime and in war. As a member or the Army Signal Corp he expanded the communication capabilities of the 3rd Brigade Support Battalion and helped to introduce innovations in vehicle installations and upgrades that became a 3rd Infantry Division standard. While honorably serving as a member of the active component of the United States Army, Mr. Clemons held the following positions: Battalion Mail Handler, Unit Safety Non-Commissioned Officer, Unit Armorer, Unit Soldier of the Month, and Unit Radio Transmitter Subject Matter Expert. After his honorable service in the military, Mr. Clemons worked as an Advanced Product Specialist with Prince Telecommunications where he further extended his customer service interaction experience and proficiency in all things audio, video, and surveillance based. Currently, Mr. Clemons works as a Joint Networks Senior Watch Officer in Djibouti, Africa.Military EducationStructured Self-Development Level 1 (September 2014)Tactical Mission Planning Laboratory (October 2023)OPSEC Awareness Training Course (October 2023)Counterinsurgency Course (October 2023)Equal Opportunity Leadership Course (December 2023)Professional CertificatesAdvance Individual Training in Information Technology (Associates Degree Equivalent, 2013)Computer Troubleshooting and Repair (August 2013)Electronic Systems Troubleshooting and Maintenance (September 2013)Network Essentials (August 2013)Network Administration (November 2013)Safety Qualified Supervisor (October 2018)Maintenance Supervisor Course (November 2018)CompTIA Security+ (February 2024)Military ExperienceJuly 2023 to May 2024, Joint Network Control Center (JNCC) Watch Non-Commissioned Officer (NCO) - 218th MEB Combined Joint Task Force-Horn of Africa, Camp Lemonier, DjiboutiProvided oversight of critical C2 capabilities for the CJTF-HOAProvided oversight of dedicated tactical communications systems for downrange maneuver units involved in civil and military operationsEnsured all daily shift tasks and responsibilities are carried out successfully and operated as a supervisor to lower enlisted soldiers and reports to the on shift JNCC WatchSupervisorTracked, monitored, and reported the status of all mission critical communications systems with the Navy Communications (N6), Tech Control Facility (TCF), AFRICOM Network Control Center (ANCC), Defense Information Systems Agency (DISA), and Computer Information Technology Services (CITS)August 2017 to September 2018, Communications Operations NCOIC, RTO, Subject Matter Expert- 138th Chemical Engineers, United States National Guard, Dobbins Air Force Base, Marietta, Georgia- (Active Duty)Subject Matter Expert on all FBCB2 (EPLRS & BFT). Provided Commanders and Staff recommendations on how to best leverage FBCB2 systems to meet their operational needsAttended C6/G6/S6 Shift change briefing and participated in C6/G6/S6 conference calls to identify issues with FBCB2/BFT system outlying sitesMentored and advanced technical training for 25Us, 74Bs and 94Bs on capabilities, fault isolation and repair proceduresAssisted S6/S4/SSA on replacement LRUs and or entire platform replacement proceduresWorked in concert with SSA and CECOM LARS to ensure faulty LRUs are processed and replaced through the standard army supply systemDec 2013 to July 2017, FBCB2 (BFT/EPLRS) Specialist/ Communications Trainer, United States Army, Fort Stewart, Georgia. (Active Duty)Provided training/troubleshoot of Upper TI platforms (AIC/IV4TIMS) and was able to explain role functionality/effect on FBCB2 networkExplained and executed input on CSMA Server placement and maintained Master hard drive, also, updated new software, checked current hard drive to ensure all maps were loaded for units before mass hard drive burnsEnsured all BFT hard drives were properly labeled before issuing and ensured that all MT 2011s were properly reported when installed and had gained access to the BFT networkProvided technical assistance and mentored 25Us for de-install and install of system from like platform to like platformAssisted the S4/G4/PBO during fielding of new equipmentEnsured all FBCB2 platforms (EPLRS and BFT) and equipment is operational and with proper accountabilityTook lead roles on developing Standard Operating Procedures (SOPs) for maintaining and tracking replacement parts, cable and equipment turned in for repairProvided advanced technical training to ensure fault verification. He knows status of all FBCB2 systems and works with unit through S4/G4 to ensure parts are validated on order to rectify deficienciesJul 2013 to Nov 2013, Trainee- Signal Corp Academy, United States Army, Fort Gordon, Georgia. (Active Duty)Successfully completed training as a Signal Support Systems Specialist with a primarily responsible for working with battlefield signal support systems and terminal devices. His mastery of this equipment was vital in order for the Army to direct the movement of its troopsMaintained radio and data distribution systems and performed signal support functions and technical assistance for computer systems while providing technical assistance and training for local area networksProvided maintenance for equipment, terminal devices, assigned vehicles and power generatorsCompleted additional signal support systems specialist training at a required 16 weeks of Advanced Individual Training with on-the-job instruction with split time spent in the classroom and in the fieldProfessional ExperienceMay 2022 to June 2023- Tier I IT Engineer, IntelliNet SC, Greenville, SCResolved and debugged IT systems to maintain error-free functionality and end-user satisfaction and resolved complex technical problems by providing creative solutions in a timely mannerUpdated customer data and produced activity reports to include customer follow up, provided feedback to see complaints through to completion while resolving hardware and software issuesUtilized excellent customer service skills and exceeded customer expectations with proper recording, documentation, and closureOctober 2019 to May 2022- Information Technology Specialist, Formel D USA Inc, Greenville, SCResponsible for installing and upgrading components, downloading and setting up software, managing network administration, and responding to all IT tickets for over 500 employeesRegularly evaluating IT systems to insure they meet the necessary demands and ensuring data storage is safe and secureCoordinate, lead, and attend meetings with internal associates, project management, and external clients in order to achieve project completion in a timely mannerProvide conflict resolution and conduct coaching sessions to assist in day to day operations, including subordinate productivity for retraining and retentionOctober 2018 to October 2019- Communications Electronics Quality Control Inspector, AECOM, Bagram, AfghanistanInspects, analyzes and diagnoses a variety of communications and electronic equipment using various testing meters and devices.Tests circuits, tubes and allied parts; isolates defects and makes shop and field repairs; adjusts, alters and adapts radio and other electronic equipment to meet specific needs for effective operation.Analyzes chronic equipment failure, designs system improvements, estimates project time and costs, and prepares specialized reports of program activities.Processes all customer work requests from the PPC office and in-processes, verifies and finalizes all work requests before Quality Assurance inspection.March 2017 to October 2017- Advanced Product Specialist Prince Telecommunications, Carrolton, GaEstablished cable, telephone, internet, and wireless internet communications at the residential, commercial, and business levels.Interacted with clients in a professional manner to deliver above par customer service satisfaction.Accessed account information to ensure accuracy of services provided.Worked alone as a private contractor and retained knowledge of mileage traveled, appointments scheduled and completed, and product inventory.