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PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARY OF QUALIFICATIONS2021 - June 2022: Assistant Property Manager, The Coral Company; Shaker Heights, OH Provide outstanding service to owners, guests, and the community in general. Resolve owner issues. Budgeting and planning intended to increase homeowner value and the quality of living at every community. Oversee banking, financial planning and performance. Ensure all work order and repair requests are processed in a timely manner. Supervise, train, and manage property team comprised of maintenance, custodial and customer service administration. Oversee and manage vendors. Enforce property and associations' rules and regulations.2019 February 2021: Assistant General Manager, Pearl Crossing Independent Living; Strongsville, OHResponsible for supporting the General Manager day to day, and assumes point of contact for community when the General Manager is out of the building. Efficient in interviewing, hiring, and training new housekeeping, kitchen and serving employees as well as creating bi weekly scheduling and managing labor hours. Reviews and edits payroll daily. Expected to make Sales Calls, tour the community with prospects, negotiate and sign leases. Ensured a trustworthy, uplifting and comforting environment for residing residents, their family members, visiting guests and all employees. Manager over all operating departments during evening and weekend shifts Strong customer service by personally investing interest in 95+ residents and their families Administrative training with office managers and new sales leaders Create and enforce housekeeping master cleaning schedules for over 100 apartments Efficient in continuously changing protocols due to COVID-19 pandemic and enforcing a healthy and infectious disease free environment2018 February 2019: Sales Advisor, The Landing of Stow; Stow, OHIdentified, developed and promoted community to potential prospects and city. Delivered scheduled and walk-in tours to further community sales. Collected deposits and secured sales. Created and ensured a trust worthy relationship with potential prospects by phone calls, home visits, and sending unique and innovative follow-ups. Responsible for improving quality assurance of community and developing census. Responsible for increase of census: 33% (July 18) 61% (October 18) Represented community with daily outreach Created, scheduled and hosted monthly learning events Optimized resident roster database Responsible for touring community with prospects Improved apartment readiness for quality assurance Selected to advertise through social media and website2017July 2018: Senior Living Coordinator, The Gables of Hudson; Hudson, OHResponsible for movein coordination as well as assisting with creating moveins by touring community. In charge of following a strict movein preparation checklist. Executed deposits and sales. Participated in assessments of potential prospects. Team improved increase of census: 75% (September 17) 95% (July 18) Responsible for gaining knowledge on future residents through discovery Improved knowledge on corporate based requirements Assisted with creating, scheduling and hosting monthly learning events Responsible for home visits and creating contact with phone calls and creative follow-ups2017-September 2017: Operations Coordinator, The Gables of Hudson: Hudson, OHIn charge of accounts payable and invoices. Assisted department heads with day-to-day tasks needed for operational activities. Answered to Executive Director. Ensured a friendly and upbeat greeting to all visitors Adhered to inbound call cycle time standards2014-May 2017: Dietary Supervisor & Shift Lead Care Partner, The Gables of Hudson: Hudson, OHEDUCATIONThe Ohio Academy of Paul Mitchell; Twinsburg, OH Cosmetology December 2010Cuyahoga Valley Christian Academy; Cuyahoga Falls, OH College Preparatory May 2007SKILLS-Excel at managing an area of responsibility-Efficient in time management-Capable of quickly learning new protocol-Exceptional customer service-Proficient in Microsoft Office products |
