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Click here or scroll down to respond to this candidateCandidate's Name
Goal-oriented Implementation Project Manager with a PROVEN track record.Chipley, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLE Managed multiple on-going project tasks of various complexities, which required strong follow up, consistent communication and streamlined organization for successful completion. Also partnered with Sales and Data Integration on to access and determine better solutions to meet the client&#Street Address ;s needs. Planned strategies and policies to ensure that Implementation met its goals. Identified roadblocks developing solutions for timely implementation and escalating issues as needed. Effectively communicated with client and internal team regarding project status, presenting effective reports (oral and written) to all levels. Trained Automotive Dealership Executives in the basic functionality, ensuring efficient use, greater accuracy, and provider time saved. Built dynamic relationships with Dealer Executives and internal management teams fostering smooth and fluid implementations. Enhanced customer awareness of full product functionality and best practices, enhancing customer usage training, sharing testimonials and success stories. Delivered follow-up actions and customer support, increasing completed implementations 99%. Provided support for products and services implemented and assisted in troubleshooting on reported client issues. Completed 293 successful implementation projects consisting in Elead Service Scheduler, the Service Lane product, Service Shop tool (that was for both the Shop and Parts Dept) and the Dealer website Service Assistant (for the client to schedule their appointment themselves on the Dealerships website). Coordinated and delegated to 5 Senior Trainers and 15 Mid-Level Trainers to help ensure successful implementations of the new products. Lead all 293 inherited, new, long term and multi-site implementations projects. Reviewed and approved contract addendums. Conducted custom training plans and time frames. Established relations with the Dealership Point of Contacts, which made the implementation process easier when installing groups of 13-25 in a group. Successfully managed 293 implementations installs with a 100% success rate. Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceImplementation SpecialistSmith Motorsports - Chipley, FLJune 2015 to Present Meet with clients following the sale of software packages to collect data and other information. Creat a project plan for each client, detailing the tasks that need to be completed for the timely/Implementation Project Managerinstallation of customized software systems. Communicate with clients throughout the software customization process to obtain feedback and approval. Customize software systems based on clients' individual needs and specifications. Educating clients on how to use purchased software systems and customized system features. Installing customized software systems and all necessary components. Ensuring that the project team is aware of key deliverables and project milestones. Implementation Project ManagereLead1ONE / Cdk Global - Niceville, FLSeptember 2017 to September 2021 Meeting with clients following the sale of software packages to collect data and other information required to customize software systems. Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems. Communicating with clients throughout the software customization process to obtain feedback and approval. Customizing software systems based on clients' individual needs and specifications. Educating clients on how to use purchased software systems and customized system features. Installing customized software systems and all necessary components. Ensuring that the project team is aware of key deliverables and project milestones. Deli ClerkPublix - Destin, FLOctober 2016 to September 2019Took customers orders, Sliced customer orders, Made trays and special orders for customers, Deli was in order of the end of the night, helped co-workers with orders and responsibilities Assistant ManagerTom Thumb - Crestview, FLSeptember 2015 to October 2016As the assistant manager I did the weekly order for the store, managed and controlled the safe and all tills daily, managed the supply vender and food service budgets, made sure employees were on time and doing there duties.Common AreaEmerald Grande - Harbor Walk Village - Destin, FLAugust 2014 to September 2015Maintained and made sure the common area was presentable OwnerTwo Bees in a Bucket - Elizabeth City, NCMarch 2010 to February 2014Ran my own cleaning business. Gathered clients and maintained their houses for them EducationSome College in Associate DegreeTallahassee Community College - Tallahassee, FLJuly 1992 to July 1993SkillsWeb API (4 years)Jira (2 years)Project Management (4 years)Microsoft SharePoint (4 years)Salesforce (3 years)Scrum (3 years)Confluence (2 years)Data Collection (4 years)Agile (4 years)Web Services (4 years)Process Improvement (2 years)Test Cases (4 years)Microsoft SQL Server (3 years)User Acceptance Testing (4 years) APIs(4 years)Customer Retention (5 years)Customer Service (25 years)Customer Service Management (8years) Data Integration (4 years)Excel (4 years)Google Docs (8 years)Google Drive (8 years)Microsoft (4 years)Organizational Development (15 years)Test cases (4 years)Branch: United States Coast GuardService Country: United StatesRank: OmbudsmanMay 1992 to August 2014While I was married, my husband served 20 yrs in the US Coast Guard, the kids and I got travel to numerous city and states while supporting their father and my husband while he was defending the United States.And while we were stationed in Cocoa Beach Florida I was honored to be the Ombudsman of the ship. Which meant that I was responsible for the wives, kids and families of the all the personnel that were stationed on the ship. And on two occasions a hurricane was heading toward land and the men and women that were stationed on the ship were deployed and I was responsible to make sure that all of their families inform me of their destination and provided me with information to communicate to them when it was safe to return to the base.Commendations:A Certificate for 20 yrs of service as a wife of a retired Chief in the US Coast Guard. GroupsThe PITT crew for the Niceville Team for CDKJune 2018 to May 2020The PITT crew was a team (those on the team volunteered to join) and as a team we would plan monthly activities for the employees at CDK. From Pot Luck lunches with games, to a day at the beach, company picnics, holiday events and activities, bowling and blood drives. |
