| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidatePROFESSIONALSUMMARYACCOMPLISHMENTSSKILLSWORK HISTORYCandidate's Name
Columbia, South Carolina 29210 PHONE NUMBER AVAILABLE EMAIL AVAILABLE Encouraging customer as personel and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resolved product issue through consumer testing. Performance Evaluation Cross-Functional Communication Documentation abilities Trend tracking Data review Persuasion techniques Management Consulting Personnel Management Software Deployment Data Encryption Organizational Skills Documentation skills Customer Feedback Analysis Network Security ManagementRETENTION SPECIALIST 01/2022 to CurrentFront Door (Remote), Memphis, TNIncreased customer retention rates by developing and implementing effective loyalty strategies.Enhanced customer satisfaction levels with proactive communication and timely resolution of issues. Managed high call volume, maintaining professionalism and efficiency in all interactions. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly. Enhanced customer satisfaction by addressing concerns and resolving issues promptly. DIGITAL SALES REPRESENTATIVE (HYBRID) 01/2020 to 01/2022 Spectrum Communications, Columbia SC Boosted digital sales by developing and implementing targeted marketing strategies. Generated leads through effective online advertising campaigns and social media engagement. Secured new clients by delivering compelling presentations and product demonstrations. Cultivated strong relationships with key stakeholders, resulting in increased sales opportunities.Consistently exceeded monthly sales targets through diligent prospecting and follow-up efforts.EDUCATIONStreamlined the sales process using CRM tools, increasing efficiency and accuracy in tracking customer interactions.Utilized analytics tools to monitor campaign performance, making data-driven adjustments as needed for maximum ROI.ASSISTANT STORE MANAGER OF OPERATIONS 01/2019 to 01/2021 Popshelf, Lexington SC/ Atlanta GaManaged daily store operations to ensure optimal customer service and employee productivity.Enhanced employee performance through regular coaching, training, and constructive feedback sessions.Established strong vendor relationships for timely delivery of products, reducing stockouts and improving customer satisfaction.Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.CORRECTIONAL OFFICER 01/2017 to 01/2019Core Covic, Atlanta GaEnhanced facility security by conducting regular inspections and addressing potential risks.Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.Bachelors : Cybersecurity in ForensicsUnivery of Phoenix - Phoenix, AZBachelors : Business Management, 05/2021Kennesaw State University - Kennesaw, GA Magna cum laude 3.7 |
