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Click here or scroll down to respond to this candidateCandidate's Name , FL 33025EMAIL AVAILABLEPHONE NUMBER AVAILABLESummaryExperienced Supervisor, specializing in customer service, hotel management, logistics and enhancing efficiency. 5+ years experience in managing employees and helping them fulfill major projects. Possesses an in-depth knowledge of logistics operations and an ability to develop and implement solutions to ensure efficient and cost-effective delivery. Experienced in working remotely and managing client accounts.Professional ExperienceErrand Express, West Palm Beach, FLCourier Supervisor December 2021- PresentPickup and delivery of customer material or specimens in a polite, resourceful and professional mannerEnsure documents are delivered and entered accuratelyCommunicate effectively with the main office through a mobile deviceOperate vehicles for the delivery of mail, supplies, products and materialsMaintain accurate records of all deliveriesRecruit, develop and implement guidelines for training new team membersGrand Cargo, Doral, FLImport/Export Logistics Specialist August 2019- November 2021Monitored incoming shipments for delays or holds and inform importers accordinglyArrived/exported all Bonds in ACE accordinglyInspected cargoes upon arrival at the warehouse to ensure shipments were received in good condition without weight discrepancies and notified consigneesPrepared cargoes for export per customers instructions, including palletizing, shrink wrapping, strapping, and all labels necessary for air or ocean exportGenerate Air WayBill/Bill of Lading and all other documentation required for export, dispatchedshipments to airlines or SS lines, sent pre-alerts, and submitted EEI filings before departureProvided proof of export when solicited and applicableMonitored shipments and obtained clearance from customs and other agencies Prepared, checked and filed documentation for customs purposes Facilitated communication between company, customers and overseas partners to maintain efficient operationsScheduled and booked transportations for about 20+ shipments per week Promoted high customer satisfaction by resolving problems with knowledgeable and friendly serviceHigh Tech Locksmiths, Miami, FLDispatcher (Remote) January 2017- August 2019Received and redirected calls to appropriate techs and/or staff nationwideAcquired Pin and Key Codes for technicians nationwideCreated and edited new and old customer accounts and invoices for technicians and corp clientsProvided customers and/or Corp clients price estimatesReviewed and replied to all customer emailsRko - Dispatcher- RepoReviewed and replied to all personnel and Rko dept emailsContracted and dispatched Sublets in areas with no coverage nationwideReceived and assigned repo orders to technicians or sublets nationwideCreated and edited invoices for sublets, technicians, repo yards and corp clientsProvided corp clients and repo agent/yards price estimatesManaged corp contracts (titlemax, titlebucks, herts etc)Shipped special order keys to technicians, repo location and or corp clientsRed Roof Inn Plus, Miami International Airport, Miami, FLFront Desk Agent April 2016- January 2017Counted Bank from previous/current shiftsPeriodically updated discrepancies for housekeepingClosed out shift bank and documentsNight AuditorAddressed all guest concerns and delegate to staff as necessaryNightly revenue reconciliation of room revenue, movie revenue and all other revenue sourcesFollowed specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for all shifts.Made nightly cash deposits, logged bank statements, monitored and submitted daily reports, organized and verified receipts; identified, researched, and corrected discrepanciesClarion Inn & Suites Miami International Airport, Miami,FLFront Desk Agent/ Supervisor February 2014- April 2016Opened/Closed cash drawers for both Morning, Afternoon and Overnight shift during shift changesCounted and dropped cash received per shift in depositMonitored and oversaw front desk staffTrained new front desk staff and provided recurrent training for existing staffEducationMiami Dade College, Miami, FLAssociate Degree in Science- Biochemistry June 2021SkillsProblem Solving, Client and Employee Relations, Schedule Management.Software: Magaya, Microsoft Office Suite, Google Suite, Adobe Acrobat, OneDrive, ADP Portal,Zoom, Microsoft Teams, RingClear, DropBox, Quickbooks.Epos Now POS system, Magaya logistics software, Keytray Logistics softwareLanguages: Spanish Fluency/English |
