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Click here or scroll down to respond to this candidateMOAZAMMUNIREMAIL AVAILABLEPHONE NUMBER AVAILABLEMount Laurel, NJ Street Address
Bold ProfileCommitted to surpassing customer expectations through meticulous attention to detail and unwavering dedication to service excellence. Accomplished Information Technology Services Specialist with comprehensive experience in diagnosing and resolving intricate technical issues across diverse platforms. Proficient in spearheading software releases, implementing best practices, and ensuring seamless system integration.PROFESSIONAL SUMMARYUS Cold Storage - Information Technology Service Specialist Camden, NJ 06/2022 - CurrentZara - LeadCherry Hill, NJ 05/2019 - 06/2022WORK HISTORYTroubleshooting and resolving the reported issues and replying to queries in a timely manner. Preparing and producing releases of software components. Producing detailed design documentation. Improving the code quality by implementing best practices. Recommending changes to improve established java application processes. Installation of new software and hardware components. Regularly evaluate our IT systems to ensure they meet the standards. Assisting with network administration responsibilities. Assuring data storage safety and security. Taking care of any IT system and software issues for teammates. Supporting our computer network's day-to-day operations. Experienced in Active Directory.Responded to support tickets within established timeframe to improve customer service.Networking Lan VPN/remote connectivity TCP/IP, DHCP, Microsoft Domain Services, Active Directory, Printers and Desktop Deployment.Maintained high customer satisfaction standards to meet or exceed targets.Handled customer issues with confidence, using complex problem solving to provide effective resolution.Offered troubleshooting of connectivity issues across networks such as Wi-Fi, and cellular.Cultivated a strong company culture by fostering collaboration among team members and recognizing individual achievements.Boosted lead generation with targeted content creation and distribution across multiple channels. Delivered compelling presentations at industry conferences, User Credential ManagementInformation ProtectionTechnical SupportVideoconferencingDesktop SupportNetwork DiagnosticsCustomer ServiceHardware DiagnosticsComplaint ResolutionTicket Support SystemManagementWindows 10 & 11AD ManagerActive DirectorOffice 365AzureTCP/IPIssue TroubleshootingTechnical Issues AnalysisMicrosoft Office Specialist (MOS)ExpertUser SupportHardware UpgradesLogging Support TicketsHelp Desk SoftwareOnboardingSKILLSA+ CertificationSecurity+ CertificationMac SystemsRowan UniversityGlassboro, NJ Expected in09/2024Bachelor of Arts: ComputerInformativeCamden County CollegeBlackwood, NJ 11/2021Associate of Arts: ComputerScienceCamden County CollegeBlackwood, NJ 06/2020Associate of Arts: PROGRAMMINGLANGUAGES: C, C++, JAVA, HTMLEDUCATIONCERTIFICATIONS A+ by CompTIA Networking+ by CompTIA CySA+ by CompTIAAgainst All Odds - SupervisorCherry Hill, NJ 10/2019 - 10/2021establishing thought leadership within the field.Established a consistent brand voice across all touchpoints, enhancing overall recognition in target markets. Manage the floor (customer service, sales, and inventory) Assist in the supervision and training of Customer Service Associates and New Hires.Facilitating all customer order types (returns, online orders, store pick-up, store to store, delivery)Supports Customer Service by expediting phone calls throughout the store.Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.Manage a team of customer service staff members to support the company's customer service activities.Help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns.Act as liaison, providing product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Ensured the delivery of quality customer service. Organize work, communicate goals, and delegate tasks. I believe in professionalism, patience, and a people-first attitude. |
