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Click here or scroll down to respond to this candidateCandidate's Name
LinkedIn Buffalo NY EMAIL AVAILABLE PHONE NUMBER AVAILABLEPROFESSIONAL SUMMARYDynamic Senior Product Owner specialized in SaaS B2B, microservices, and cloud solutions using Scrum and Scale Agile. Expert in aligning product strategies with business goals, enhancing user experiences, and driving iterative development. Combines technical expertise with strategic vision for impactful leadership and inventive solution engineering. SKILLS AND TOOLS Product Management: Confluence, Trello, JIRA, Agile, SAFe POPM, Salesforce CRM, IpaaS, Azure Devops Technical Development Tools: Postman (TMF OpenAPIs), Swagger YAML, AWS EC2, S3, SAP ERP. Product Design & Analytics Tools: Figma, Tableau, AWS Kibana, Athena, SQL, Roadmunk. WORK EXPERIENCESenior Product Owner, CSG Systems USA May2022- Present Drove transition of Telco Billing and Revenue management capabilities to a SaaS-based model, catalyzing feature adoption for CBTS USA, resulting in 20X increase in autoscaling and churn reduction by 30%. Led the transformation of complex business processes into high-level EPICs and multi-feature solutions using iterative development across multiple sprints. Streamlined the backlog refinement and solution implementation by enriching features with use cases and development- driven user stories, resulting in 45% improvement in the timely delivery of sprint commitments. Orchestrated product enhancement for operational scalability, supporting ~10M subscribers and ~7M calls per minute across four business units. Leveraged AWS Kibana dashboards to monitor real-time customer traffic and feature adoption, enabling early defect detection and reducing defects by twenty percent and securing strategic one-year roadmap from a B2B client. Product Owner, Amdocs Inc. Nov2018 - May2022 Led the product roadmap and execution for building up 15+ Microservices based Digital Care Billing and Order Management Product standardization using TMF Open APIs. Implemented TMF Features (TMF622 Product Ordering, TMF629 Customer Mgmt., TMF632 Party Mgmt., TMF 678 Customer bill Mgmt.) resulting in a 35% boost in platform adoption, 40% faster client integration. Partnered with stakeholders to align cross-functional scrum teams and articulate the product vision into EPIC, Features & user stories using Scale Agile methodology. Collaborated with architects and developers in 30+ dry run sessions, prioritizing product backlog that improved user experience, evidenced by a 15% uplift in user satisfaction scores. Achieved a 30% reduction in customer complaint tickets and a 73% increase in auto-resolution through innovative features like zero-touch automation and search enhancements. Managed API technical specifications (YAMLs), boosting feature delivery and deployment by 42%, and led a major overhaul of Billing & Order Management architecture involving over 100 interfaces. Tech Lead, Tech Mahindra Philippines. Jan2018 Nov2018 Led Software Engineering team for deploying solutions including 20+ stakeholder demo sessions, achieving a 70% reduction in post-production defects. Designed a TestNG Automation framework using REST Assure, cutting downtime by 70%, boosting defect identification rate by 60%, boosting up defects resolution by 40%. Created key metrics for defect management to meet Go Live Criteria which in turn contributed to a 50% reduction in escaping defects and increased customer satisfaction score of 97.6% post-production. Software Development Test Engineer, Amdocs Australia Aug2014 Jan2018 Developed software test procedures based on business requirements, enhancements, and user flows to ensure 100% test coverage; established automation testing to reduce manual efforts on regression testing by 40%. Assembled test cases and test matrixes, performed SIT, UAT, and regression tests for over Amdocs CES portfolio of ~7+ products. Facilitated collaboration among onsite development teams, effectively ensuring the timely execution of three critical releases securing an $80k profit.EDUCATIONUniversity at Buffalo, The State University of New York July2023 - May2024 Master of Science, Management Information Systems [STEM Designated] GPA 4.0 Shri RamdeoBaba College of Engineering and Management, Nagpur University July2010 - May2014 Bachelor of Engineering, Electronics & Communication GPA 3.6 PROJECT AND LEADERSHIP EXPERIENCEPresident Product Manager, Product at UB (PUB), Aug2023 - Mar2024 Led a proof-of-concept (POC) for Improving AI, achieving 20% increase in engagement metrics during pilot phase. |
