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Customer Service Medical Records Resume ...
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Title Customer Service Medical Records
Target Location US-OH-Circleville
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
ContactCircleville, OhioPHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveTo utilize and build upon my current skills and qualifications while providing excellent customer service skills to the community.EducationSchool at Work- Berger HealthJanuary 2007-June 2007Stratford Career Institute2004-2006Medical Transcription HomestudyHonors DiplomaParkersburg Community College1986-1988Principles of Banking and AccountingKey SkillsAttention to detailData entryMulti-tasking abilitiesOrganization and time managementSelf-motivatedTelephone etiquetteClerical supportDependable and responsibleExperienceFebruary 2021- September 2023HIM Technician  HIM Department  OhioHealth Berger HospitalProvided face to face customer service to patients and customersAnswered phones and faxes regarding medical record requestsand questions while maintaining HIPAA requirementsExperience using EPIC EHRPrepared and scanned documents into the document management systemProcessed incoming and outgoing mailSolely performed all duties for the HIM department at Berger HospitalEscalated issues as needed to leadership and the IT departmentMarch 2014- February 2021Medical Records Clerk  Medical Records  Berger Health SystemScanned medical records into the Meditech/Galactica EHR systemAssured quality and accuracy of scanned medical recordsAssisted with customer service, including front desk duties, answering phones, mail, etc.Provided face to face customer service to patients and processed release of information requests and faxed information to healthcare facilitiesNovember 2002- March 2014Care Management Assistant  Care Management  Berger HospitalProvided clerical assistance to the Care Management DepartmentAssisted with the orientation of new associates to the departmentGuided and assisted patients with An Important Message from Medicare About Your Rights form completion prior to dischargeUpdated, organized and maintained resource files and office supplies

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