Candidate Information Title Administrative Assistant, Executive Assistant Target Location US-NH-Rindge Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Executive Administrative Assistant Billerica, MA Executive Assistant Administrative Dracut, CT Administrative Assistant Executive Billerica, MA Experienced Administrative Assistant Merrimack, AL Executive Assistant Medical Staff Milford, MA Executive Assistant Employee Relations Acton, MA Customer Service Executive Assistant Winchendon, MA

JOCHARESTC U S T O M E RS U C C E S SP R O G R A MM A N A G E M E N TB U S I N E S SS U P P O R TA D M I N I S T R A T I V ES E R V I C E SPHONE NUMBER AVAILABLEEMAIL AVAILABLEAn adaptable, collaborativeproblem solver with diverseskills in administrative support,program management andcustomer success.My background includes clientservices and accountmanagement, help desk teammanagement, software salesand support, retailmanagement, andwriting/editing/proofreading.I have extensive experience asa virtual executive assistant,supporting a non-profit boardof directors and 20+entrepreneurial adventurersand corporate executives in adiverse array of industries andbusiness genres.BUSINESS SUPPORT / ADMINISTRATIVE SERVICES 20+ years providing administrative support to organizations and businesses Office management  inbox management, calendar management, transcription, standard business correspondence, research and data entry, mailings, materials distribution Attends meetings virtually and in person  manages agendas, takes meeting minutes, transcribes, provides follow up Conference, meeting, and travel arrangements Assistance with promotions, marketing campaigns, social media scheduling Participates in the development, testing and implementation of new processes, programs, and projects Article writing, proofreading, and copyediting documents and publications Wordpress development Digital file organization and maintenance Sales and promotion metrics Report preparation, support ticket root cause analysis; data trends Provides recommendations for streamlining processes and increasing efficiencies Presentation development and delivery Preparation of expense reports and contracted payroll Purchase of items, as directedCUSTOMER SUCCESS & PROGRAM MANAGEMENT 20+ years of managing hundreds of accounts (SAAS Subscriptions, Enterprise, Cloud), topped at a $5-million book of business, up to 125% increase over prior years Have served the healthcare industry for more than 15 years Manages customer lifecycle from pre-sales consultation to renewal Relationship development and maintenance - users, management, C-suite Drives product/service adoption and best practices through onboarding, training, and process improvement Serves as liaison between customers and internal teams Proves effective use and KPI value through account metrics during regular meetings/calls Travels to customer sites, trade shows, conferences Probes for new opportunities to solve problems with additional products and services, advocating for customer needs Measurement of customer satisfaction and net promoter scores regularly Performs cross functional analysis of support ticket for escalation to internal teams; problem solving via cause-and-effect trending Comfortable as a team director, manager, player, or individual contributor Have built and managed client services/help desk teams and processes focused on metrics for quality Customer First focus - promoting best practices to assure success and satisfactionTECHNICAL SKILLS Mac & Windows proficiency, Internet/Web knowledgeable CRM: Salesforce (9 years), Airtable, Hubspot Team Workflow: Jira, Slack, Trello, Asana, Teamwork, Microsoft SharePoint, Google Drive, Dropbox, One Drive, Team Viewer MS Office Business Suite (Word, Excel, PowerPoint, Publisher) Google Suite and applications Email: Outlook, Gmail, Help Scout, Webmail PDF and forms: Adobe creation, editing, annotating. Light Accounting/Expenses: Quickbooks, Freshbooks, Expensify Presentations and Web Meetings (Zoom, Google Meet, Go-to-Meeting) Website development and maintenance: WordPress / WooCommerce Graphics manipulation: Canva, Gimp, Pixl SEO research Marketing/Social Media Management: Active Campaign, Mailchimp, Squarespace, LinkedIn, Instagram, ConvertKit, Hootsuite, Pinterest, Facebook Video management: Vimeo / Embedding / MP4, MP3 conversion / YouTube SOFT SKILLS Excellent organization, communication, and people skills Strong work ethic, self-driven and able to manage multiple and changing priorities with little direction or supervision Diligence and accuracy Learns new tasks quickly, follows written and oral instructions, SOPs Sensitive to deadlines, due dates, and time requirements; on-time project and goal completion Responsive and adaptable Process building and improvement Research projects Always maintains the highest level of confidentiality; HIPAA certified E X P E R I E N C EP E R S O N A L A S S I S T A N T T O T H E M A N A G I N G P A R T N E R P L O U G H P E N N Y P A R T N E R SC U R R E N TE X E C U T I V E A S S I S T A N T(I N D E P E N D E N T C O N T R A C T O R)Z I R T U A L / S T A R T U P S .C O2 0 2 0 - 2 0 2 2N A T I O N A L A D M I N I S T R A T I V E A S S I S T A N T M E M B E R, B O A R D O F D I R E C T O R S & N A T I O N A L S T A F F G A M M A S I G M A S I G M A N A T I O N A L S E R V I C E S O R O R I T Y, I N C S I N C E 2 0 0 5D I R E C T O R, C L I E N T S U C C E S S / P R O G R A M M A N A G E R T P R M E D I A / U B I C A R E2 0 1 6  2 0 2 0S T R A T E G I C A C C O U N T M A N A G E RC U S T O M E R C A R E A N A L Y S T A N D L I A I S O N H E A L T H W Y S E2 0 1 3 - 2 0 1 6S E N I O R A C C O U N T M A N A G E R I N T E R Q U A L M C K E S S O N H E A L T H S O L U T I O N S2 0 0 3 - 2 0 1 3CO - O W N E R / B U S I N E S S O P E R A T I O N S M A N A G E R I N F I N I T Y H A I R - S A L O N A N D B A R B E R S H O P 2 0 1 6 - 2 0 1 9B U S I N E S S S U P P O R T / F R E E L A N C E R P R O O F R E A D E R, W R I T E RN E W E N G L A N D E N T E R T A I N M E N T D I G E S T 1 9 9 8 - 2 0 1 8