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Information TechnologyTrustworthy, adaptable, and technically diverse professional with experience in broad network administration, systems administration, troubleshooting of software applications and hardware devices. Continuously delivers an exceptional level of customer service in IT support.Security Clearance: TS/SCI with Polygraph and CI Polygraph (updated 2018)Certification: 8570 compliant with Security + CertificationEducation: Montgomery Community College, Rockville Maryland: 32 semester hoursTechnical BackgroundGroup Policies Active Directory Remedy Service + Microsoft Exchange Windows 10 Computer Hardware and Software System Center Configuration Manager (SCCM) Imaging Remote Desktop Multi-functional devices Routers TCP/IP Ethernet Fiber Optics Virtualization Project Management Systems Integration Customer SupportProfessional ExperienceGeneral Dynamics Contractor NGA Mission Center System AdministratorAug 2022  Present Hours Per Week: 40Currently assists as a System Administrator for the National Geospatial Intelligence Agency mission center in McLean, VA. Provides direct technical support for approximately 1500 users worldwide. Apply analytical processes to the planning, design, and implementation of new and approved information systems to meet the business requirements of NGA analysts.Supported the transition of 130 managers, front office staff, analysts, IT technicians, and completed the relocation project over the course of 2 weeks. Uninstalled and reinstalled over 300 production systems, printers, plotters, and monitors without service interruption.Leidos Contractor NGA Mission Center System AdministratorMar 2018- Aug 2022 Hours Per Week: 40Currently assists as a System Administrator for the National Geospatial Intelligence Agency mission center in McLean, VA. Provides direct technical support for approximately 1500 users worldwide. Apply analytical processes to the planning, design, and implementation of new and approved information systems to meet the business requirements of NGA analysts.Provides technical support and expertise in resolving the most complex customer problems and create technical procedures to inform other customers that are affected with similar problems.Coordinated with network technicians to optimize the network architecture and increased productivity and performance to complete the Windows 10 Deployment for over 800 system across 7 local and remote sites.Load software and drivers, configuring network cards, testing, verifying and maintaining connectivity for multiple networks.Complete daily WALA reports and weekly ping reports for multiple networks by identifying and preforming corrective actions for workstations and printers that are unresponsive.Diagnose, repair, and rebuild hardware and peripheral component failures of approximately 800 devices to include but not limited to desktops, printers, and scanners.General Dynamics Contractor NGA New Campus East System AdministratorFeb 2013- Mar 2018 Hours Per Week: 40Served as a System Administrator for the National Geospatial Intelligence Agency located at the main North Campus East Headquarters. Supported the operational and management of multi-user information processing systems, peripheral equipment and associated devices for approximately 10,000 users.Nominated and received a Technician of the Year award for outstanding performance and technical support of NCE users.Resolved and completed over 1500 customer incidents per year through troubleshooting, diagnosing technical problems and conducted follow up measures to ensure quality and satisfactory services were provided.Monitors the Remedy incident ticket database to ensure tickets are being resolved in an orderly and timely manner.Assisted with the full infrastructure replacement project of all virtual desktop thin client workstations.NJVC Contractor NGA Enterprise Service Center Helpdesk TechnicianJan 2012- Feb 2013 Hours Per Week: 40Assisted as a Helpdesk technician for the Enterprise Service Center, providing Information Technology desktop hardware and software support for users located at North Campus East, North Campus West, and OCONUS.Diagnose and repair all the hardware and software issues on desktops, laptops, printers and peripheral equipment.Responded to users calls for assistance. Determined the level of assistance needed and assigned to the proper team for further support.Coordinated with remote teams to escalate Remedy tickets to ensure priority incidents were resolved in a timely manner.BAE Contractor NGA Bethesda System AdministratorMar 1996- Dec 2012 Hours Per Week: 40Supported multiple multi-functional information systems and performed Help Desk and close customer support. Performed system upgrades, configurations, and provided desk side training for team members.Assisted with the decommissioning project for the government customer; removal and sanitization of thousands of workstations, servers, and printers.Responsible for tracking classified equipment for destruction by A&A Security plan (SSPs) and provide input to security officers on implementation of the requirements.Provided daily status reports, information for HRH, and information to vendors regarding problems and solutions in workstation management and troubleshooting.