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Click here or scroll down to respond to this candidateCandidate's Name
Killeen, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceSubstitute TeacherKilleen Independent School District - Killeen, TXOctober 2022 to Present Establish An Orderly Classroom Environment Covered Classroom Teaching During Emergencies Following Procedures And Achieving Lesson Goals Maintained Classroom Control And DisciplineTrace AgentGC Services - Copperas Cove, TXAugust 2015 to September 2022Perform a variety of customer service duties to support efficient ground operations; responds to customer's needs including service information, tracking of shipments, identification of problems and resolution through available information or through the use of FedEx systems. Travel Agent/Customer ServiceTeleperformance - Killeen, TXMarch 2010 to June 2015Assist American Express cardholders with making travel arrangements. Confirming reservations for hotels, car rentals and/or air travel for both domestic and international. Customer Service RepresentativeSallie Mae - Killeen, TXApril 2007 to June 2010Assist students, parents, schools, and banks with all aspects of the student loan industry including process deferments and forbearances as needed. Apply payments and apply any needed school enrollment changes.EducationBachelor's degree in Business AdministrationColorado Technical University-Online - Denver, COJanuary 2019 to June 2021Skills Data Entry Typing Administrative Experience Microsoft Office Microsoft Powerpoint Research Telemarketing Communication Skills Customer Service English Phone Etiquette Quality Assurance Computer Operation Microsoft Outlook Computer Skills 10 Key Data Entry Clerical Experience Front Desk Merchandising Microsoft Word Office Management Upselling Teaching Classroom Management Retail Sales Customer service Upselling Typing Software troubleshooting Presentation skills Driving Quality assurance Research Data analysis skills Purchasing Communication skills Phone etiquette Data entry Computer skills Organizational skills Telemarketing Sales Mobile devices Windows Clerical experience Supervising experience Hospitality Negotiation Conflict management HIPAA Office management Analysis skills Continuous improvement Academic advising Classroom management IVR Microsoft Powerpoint Microsoft Word Management Microsoft Excel Web accessibility Loan processing Customer support Front desk Databases BudgetingCertifications and LicensesSubstitute Teaching CertificationDriver's LicenseMay 2019 to June 2026AssessmentsBasic computer skills ProficientJuly 2022Performing basic computer operations and troubleshooting common problems Full results: ProficientCustomer service ProficientJuly 2022Identifying and resolving common customer issuesFull results: ProficientTyping ProficientJuly 2022Transcribing textFull results: ProficientData entry: Attention to detail ProficientNovember 2022Maintaining data integrity by detecting errorsFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
