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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYI am a self-motivated person who enjoys working with people. With 8 years of solid customer service experience, along with a desire to never leave a customer unhappy enables me to be a team player as well as a dependable employee. I have a diverse background in numerous customer service positions, from restaurant front of house to front desk retail and order fulfillment. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with customers and my peers.SKILLSCustomer serviceAttention to detailExcellent communication abilitiesConflict resolution, outstanding people skills, multi-tasking and negotiationMicrosoft/Outlook/Word/Excel/PowerPointTechnical SupportFlexiblePatienceProblem solving/conflict resolutionTime managementActive listeningOrder fulfillmentEXPERIENCE:Customer Service Representative February 2021-Current The Home Depot Raleigh NCInitiated friendly conversation with each customer to determine the level of assistance required. Responded to customer calls, emails, and chats, and provided product recommendations and information.Maintained transparent lines of communication for customers about status of orders, order errors, and post order issues.Answer questions about merchandise for the customers level of expertise. Processed Point of sales returns, customer order pick ups, and creating special order sales. Assist customers with credit card application and inquiry processes. Schedule/Prioritize all deliveries for the store and communicate availability and/or limitations to fellow associates so that the best service is maintained by setting realistic expectations.Process Special order reworks, assist with the Return to vendor process, as well as chargebacks install reworks in customer orders.Front End Ambassador March 2018 - March 2021 Panera Bread Raleigh, NCGreet customers, collect payments using scanning devices, answer customer inquiries, process customer returns, and count the money in the cash drawer. Dining room associate, constantly monitoring the dining room and keeping consumers at an optimal guest experience, handling sanitation of cooking appliances and seating areas, maintaining cleanliness and safety of the dining room and storage areasCashier November 2016 - April 2018 Chick-fil-A Raleigh, NCOperates a cash register and receives payment from customers Via cash/ credit card, accurately counts and provides change to customers as required, and follows all HMSHost customer service and cash handling policies and procedures. Maintain a solid knowledge of products and services available in the unit. Clean and stock work area.Accomplishments:Employee of the Month twice - Home Depot14 homer badgesEDUCATION:Business ManagementWake Technical Community College - Raleigh, NC |
