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Candidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE / EMAIL AVAILABLEGoal-focused administrative professional with 25+ years of high integrity, collaborative experience in complex organizations, leveraging an innate ability to quickly learn computer systems to streamline operations and achieve organizational goals.Influential change agent who is consistently successful in improving productivity, accuracy, quality, efficiency, and processes through innovation and strong customer commitment.PERFORMANCE HIGHLIGHTS:Problem-SolvingData Gathering, Root Cause Analysis, Operational Streamlining Reorganized receivables function with an automated system that easily identified outstanding accounts and by establishing standardized procedures for collections.Customer RelationsAccount Management, Vendor Management, Retention Strategies, Communication Strengthened organization s reputation for customer service by enforcing procedures to safeguard confidential client information. Increased customer experience with personal recognition, attending to individual needs, and providing resources.Technical & Software ExpertiseAutomation Projects, Release Testing, Product Enhancement, Microsoft Office Application Proficiency Increased staff productivity by providing Microsoft Office application technical support to reduce wait time for centralized tech support. Served as liaison between IS team and end users, influencing design of data entry screens to align with workflow and mapping all critical fields.EDUCATIONBACHELOR OF SCIENCE BUSINESS ADMINISTRATION, 1986 Fontbonne University Clayton, MO GPA: 4.0ASSOCIATE OF ARTS COMMUNICATIONS, 1974 Freed-Hardeman University Henderson, TNPROFESSIONAL EXPERIENCEMissouri Baptist Medical Center 2023- Present GUEST RELATIONS DESK REPRESENTATIVE Provide a friendly welcoming experience for all who enter the hospital and provide any needed assistance. Greet visitors, patients, and staff entering the building with a warm and friendly smile and provide kind departing words as they leave. Obtain room numbers for patients utilizing Epic to give to visitors along with directions to the patient s room. Direct patients coming for testing to the appropriate registration areas. Assist guests with various non-clinical needs to the proper locations. Provide phone assistance to callers needing room information or seeking to be connected with patients or unit stations.Evelyn s House (BJC Hospice Services) 2017-2023 ADMINISTRATIVE ASSISTANT Facilitate fluid efficiency as the first point of contact for the clinical staff, families, other guests, and other support staff. Ensure that all patients are admitted promptly and accurately into Epic upon arrival so our nurses can begin treating the patient without delay. Sought out by Teresa Holstein, Executive Director of Homecare Services of BJC, to conduct daily Hospice Admission Paperwork Audit reports for home hospice patients. Having complete and correct consents and documentation can prevent claims from being denied, thus preventing financial loss for BJC. Separate from the Hospice Admission Paperwork Audit report conducted for new admissions to home hospice, I regularly run and manage a report for any consents that do not show as having been scanned. They could appear on the report for any number of reasons. I track them and scan them, and then disseminate the report to a team in the field for any assistance they may be able to yield in obtaining these consents. Assure complete and accurate information is entered into Epic for the intake of our patients. I not only review my own work for accuracy, but also review the work of the Administrative Assistants on other shifts to assure accuracy and make any corrections if needed. Having complete and correct consents is critical both for the protection and best interest of the institution and the patient. I scrutinize each document for completeness and accuracy determining that we have all documents in place before admitting a patient to Evelyn s House. Should anything be missing or incomplete, I have the form(s) ready for the RN to present to the family member upon arrival to complete and sign.BJC Medical Group St. Louis, MO 2015-2017 MEDICAL SECRETARY Ensured smooth and efficient processing of patients in cardiac outreach offices in Sullivan, Salem and Potosi resulting in more expedient registration and rooming of the patients. Coordinate patient schedules with the outreach centers offices and the Medical Assistants for each participating physician. Comprehensively prepare all patient charts for the outreach physicians by obtaining outstanding test results or recent hospital records, requesting consult reports, and gathering any other documentation the physician may need to provide excellent care for his patient. Generate all non-clinical documents required for each patient ranging in scope from patient data, HIPAA and financial agreement forms, patient history and symptom questionnaires, and more. To lessen missed appointments and lost revenue, I call to confirm patient appointments. Many appointments are scheduled several months to a year in advance. Often this will lead to a rescheduled appointment when a patient has forgotten and now a conflict exists. Receive documents back from the field, completing missing information and making any necessary corrections in NextGen ensuring all information is accurate and crosses over to billing.Missouri Baptist Medical Center St. Louis, MO 2010-2015 PATIENT ACCESS II CENTRAL SCHEDULING Enthusiastically implement BJC core values to ensure prompt and accurate scheduling of patient appointments. Succeeded in building a team relationship within the department, across hospital departments, and with physician offices. Lead by example to establish a customer-focused setting characterized by warmth, friendliness, and caring in Central Scheduling holding high the iCare standards. Established confidence in scheduling with physicians offices during daily calls. Sought out by peers on a regular basis to provide guidance scheduling tests, solving computer problems, finding information in Soarian, making changes and corrections, and numerous other inquiries. Created and maintained updated physician and departmental telephone list to accelerate communication utilizing Excel. Assisted hospital Patient Access Lab specimen check-in registrations as requested by the Patient Access Supervisor. To further aid the timely completion of lab specimen check in completions, I trained others in my department to assist this department by direct personal training and creating written training and reference material.Previous Professional ExperienceSt. Luke s Hospital Chesterfield, MO 2001 2010
CARDIAC LEAD SCHEDULING SECRETARYFirst Alliance Corporation - Chesterfield, MODATABASE ADMINISTRATOR, ACCOUNTS RECEIVABLE ADMINISTRATOR, ACCOUNTS PAYABLE SUPERVISOR
WilTel - Chesterfield, MOCOMMERCIAL PROVISIONING COORDINATOR
RECOGNITIONS AND HONORS Cathy is always willing to go the extra mile to help others. She is a huge resource for her co-workers.
Team Members Award Nominations When I have worked with Cathy, I have always been confident that things would be done right.
Dr. Steven F. WilleyNominated for Administrative Assistant of the year 2017 at BJC |
