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Click here or scroll down to respond to this candidateCandidate's Name
San Antonio, Texas PHONE NUMBER AVAILABLEEMAIL AVAILABLECAREER OBJECTIVEExperienced and motivated professional with over 20 years of dedicated customer service expertise across various industries. Seeking a challenging position where exceptional communication skills, problem-solving abilities, and a track record of delivering outstanding customer experiences are valued.SUMMARY OF QUALIFICATIONS Strong background in retail sales and mortgage banking, adept at meeting sales targets and assisting consumers with financial inquiries. Excellent communication and interpersonal skills, with a focus on collaborating with teams and establishing positive client relationships.PROFESSIONAL EXPERIENCEBank Product Specialist (BPS) Wells Fargo, F/T, Texas August 2023 Current Act as a primary point of contact for internal customers, providing personalized advice and assistance on financial products. Conduct training sessions for bank staff to enhance their understanding of product features and benefits.Residential Cleaner - All Nevada Insurance, F/T, Nevada February 2023 May 2023 Performed general cleaning tasks and maintained orderly living spaces for clients. Home Preservation Specialist Wells Fargo, F/T, Texas March 2017-Febuary 2023 Provided guidance on loan modifications, refinancing, forbearance, repayment plans, and other alternatives to help homeowners avoid foreclosure. Assistant Manager Dress Barn, F/T, Texas November 2014-March 2017 Provided exceptional customer service and resolved customer complaints promptly. Credit Card Specialist - JP Morgan & Chase, F/T, Texas October 2013November 2014 Answered telephone inquiries on banking products including checking's, savings accounts. Escalation Specialist Wells Fargo, F/T, Texas October 2012 - October 2013 Analyzed credit, income, compliance, title documents and appraisals during underwriting process.Home Preservation Specialist Wells Fargo, F/T, Texas July 2011-October 2012 Maintain accurate and up-to-date records of homeowner interactions, applications, and outcomes while adhering to applicable laws, regulations, and internal policies. Fraud Specialist World Savings, F/T, Texas July 2001-July 2011 Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.SKILLS Microsoft Excel & Word, Customer Service, Mortgage banking, Retail Sales, Residential cleaning, Creative problem solving, Relationship building. EDUCATIONSan Antonio College (SAC)Associate degree Business AdministrationCumulative GPA 3.0 Graduated May 1999 |
