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NGAN (PI) LECell phone: PHONE NUMBER AVAILABLE  Email: EMAIL AVAILABLEPROFESSIONAL EXPERIENCEProject Manager Minneapolis, MNCandidate's Name  (Contract) 2023  2024Established trust and built strong relationships with more than 30 C-level executives, stakeholders, and managers across departments to discuss project scopes and change management.Utilized different platforms such as Smartsheet, JIRA, and Confluence to create project charters and deliverables, allocate resources, and track project progression, resulting in a 40% increase in on-time project completion.Documented existing workflows and suggested improvement for future workflows using tools such as OneNote and Lucidchart, leading to a 35% increase in workflow efficiency.Used waterfall or agile methodology and collaborated with software developers, QA testers, and Scrum masters to navigate, plan, and solve complex technical requests from clients.Team Leader and Trainer Lawrence, KSTous les Jours International Corporation (Contract) 2022  2023Trained a team of 10 members to follow protocols for opening the new franchise, including food safety and display, sanitation guidelines, and space organization.Professionally communicated with customers from different backgrounds and provided customers with excellent service, leading to a 25% increase in sales and a 50% increase in repeat customer rate.Coordinated with managers, head chefs, and other team members to create a clean environment and welcoming atmosphere for customers, receiving positive 5-star reviews on Google.Worked effectively with franchise owners and supervisors to report sales patterns, share customer feedback, manage product inventory, and create schedules for team members.Revenue Cycle Consultant Kansas City, MOCerner Corporation (Full-time) 2021  2022Utilized Microsoft Suites to conduct and document clients organizational assessments around people, process, and technology to capture their current workflows and identify potential values/risks to the projects.Effectively collaborated with executives, leadership teams, project members, and IT department to design, build, test, and maintain clients new information systems, resulting in a 50% increase in workflow efficiency.Performed research on the companys Wiki pages and worked with IT support to track, investigate, and resolve issues during QA testing and go-live events, resulting in a 65% increase in client satisfaction.Created learning materials and trained a team of 10 to 30 subject matter experts to perform technical implementation and maintenance for the new technology systems.Portfolio Manager Lawrence, KSSS&C Technologies Incorporation (Full-time) 2019  2021Processed over 200 financial service requests per shift, including transaction processing, new account establishment, system maintenance, and quality control.Collaborated with supervisors and managers to review clients account profiles, analyze complex data, and propose solutions to resolve clients concerns.Worked proficiently with formulas and functions in MS Excel and other computerized data processing systems such as TA2000 and AWD (Automatic Work Distributor) to process clients requests.Utilized companys internal and external resources to perform research and maintain a working knowledge of relevant accounts and industry trends.EDUCATION AND CREDENTIALSProject Management Professional (PMP) Certificate In ProgressExcel Expert 365 Apps Certificate 2023HFMA Certified Revenue Cycle Representative Certificate 2022University of Kansas Lawrence, KSBachelor of Science in Management and Leadership; Minor in Entrepreneurship (GPA: 3.90) 2021Undergraduate Global Awareness Research Program Certificate 2021SKILLS AND AWARDSTechnical skills: Atlassian JIRA, Confluence, Revenue Cycle, Secure Link, VersionOne, Scrum, Kanban, MS Office (Excel, Word, PowerPoint, OneNote, Outlook).Design and communication skills: MS Teams, Zoom, SharePoint, Slack, Webex, Smartsheet, Lucidchart.Honor Roll, Kansas Comprehensive Grant, and Wallace Scholarship Award (2018  2021).Undergraduate Student Research - Religious Studies Prize (2020).