| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLESummary:A driven, accomplished and results-oriented Director of Infrastructure and Systems professional with 20 years of experience in systems development, systems administraMon, IT and soOware vendor management. Conrmed achievements in designing, execuMng and maintaining systems to assist business stakeholders increase producMvity and streamline operaMons. Seeking to use skills and knowledge to contribute eecMvely to an innovaMve organizaMon while conMnuously pursuing opportuniMes to learn and grow.Personal Experience:Print Media Inc., Miami, FLNovember 2004 April 2024Director of Infrastructure and Systems, June 2009 April 2024 Managed rela*onships with various consultants and vendors for IT infrastructure, ERP so<ware, and EDI system. Developed a disaster recovery and business con*nuity strategy with IT vendor. Collaborated with cross-func*onal teams to analyze business requirements to design and develop a custom Visual Studio applica*on resul*ng in a Dashboard where various department modules were displayed in one tree view. These modules contained custom forms, processes and reports for end users, as well as a custom CRM solu*on. Created an order acknowledgment system using SSIS and SSRS that no*ed customers of newly created orders, order changes and credit holds, which reduced the number of inbound calls to our call center by 17% following its implementa*on. This allowed the customer service team addi*onal *me to allocate to other cri*cal business func*ons. Spearheaded crea*on and implementa*on of Sales Pipeline to help the sales department slot customer base into sales stages allowing the sales team to have a structured process that outlines the stages a poten*al goes through as they go from prospect to paying customer. Resul*ng in the sales team being able to track and manage the sales process eciently, increasing their produc*vity which translated into increased sales for the company. Created and maintained an alert and audi*ng system to send no*ca*ons to department managers and team members based on business rules and processes via SQL Server Integra*on Services projects in Visual Studio (SQL, VB.NET and C#). These alerts/audits would catch errors saving the company on nes, inform the sale team of uctua*ons in sales trends allowing them to catch any poten*al drops in purchasing by customers. Created and delivered reports and analy*cs to various departments and execu*ve team based on their specic business needs, enabling them to make data-driven decisions and strategies. Generated and submiZed reports to industry players punctually by the specied deadlines, avoiding non-compliance penal*es. Managed the upgrade of all systems (EDI, Sage ERP, SQL Server 2019, SQL Server Integra*on Services projects, Crystal Reports, Excel reports and Dashboard). The upgrade of all systems went LIVE at the same *me.Infrastructure and Systems Manager, January 2006 June 2009 Managed SalesLogix CRM and Sage ERP so<ware which reduced expenses to the company by not relying on the vendor. Examples included crea*ng in-house import and export jobs, customizing forms as requested by each department without the collabora*on of the Sage ERP vendor. Managed data control clerks overseeing the genera*on of reports to support business opera*ons, the accurate and ecient management of data, safeguarding quality control measures, ensuring compliance based on business rules. Created scripts for Microso< Access forms/reports based on business rules and requirements using VBA. Created Excel macro templates that used VBA scripts. Systems Manager, January 2005 January 2006 Setup new computers, users to the Ac*ve Directory and Exchange Server. Maintained printers/scanners. Monitored the Liaison Delta EDI pla_orm. Provided technical support and assistance to end-users via phone, email and in-person. Infrastructure and Systems Assistant, November 2004 January 2005 Provided support to the Infrastructure and Systems Manager. EducaHon:Bachelors degree in Computer Engineering (Florida InternaMonal University, December 2004) Skills: Programming Languages: VBA, VB.NET. Basic understanding of C# programming language, with experience in SSIS projects and Visual Studio. Opera*ng Systems: Windows Database Management: SQL Server, Microso< Access Repor*ng Tools: Microso< Access, Crystal Reports, SSRS ETL development and maintenance using SSIS Data import, manipula*on and cleansing from various data sources (EDI, csv, txt and Excel les) using SQL, SSIS.PublicaHons and Papers:Print Media, Inc. - Leveling the Playing Field: Global Loca;on Numbers and the GLN Registry for Healthcare provide savvy supplier with a solid founda;on for growth Case Study Published for GS1 Healthcare US 2010AddiHonal InformaHon: Fluent in English and Spanish |
