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Title Systems Engineer Incident Management
Target Location US-IN-Carmel
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CARMEL, IN Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYA seasoned Systems Engineer with over 20 years of experience with dedication to delivering cutting-edge solutions to clients.Over 4 years of experience as an SRE in delivering expertise in Incident Management solutions to application tiers and other technical teams in the enterprise.Provide strategic direction to engineering teams to develop and execute value-added technical solutions to refine monitoring and reduce false positives. Creating automated solutions to reduce daily toil for our team and our customers.SKILLSIncident ManagementSplunk, AppD, SCOMPython, PowerShell ScriptingAzureWindows ServerServer configurationApplication testingClient service and supportApplication stacksTroubleshooting performance issuesInfrastructure developmentAutomationInfrastructure buildoutLinuxWORK HISTORYJANUARY 2020  PRESENTSenior Systems Engineer/ SRE Salesforce Indianapolis, INExperience:Incident Management in a fast paced highly evolving software company with multiple application tiers in running across Windows web servers with backend SQL databases, Linux web and application servers with backend databases running in Oracle, Cassandra, and Exadata systems.Monitoring multiple applications and troubleshooting performance issues using Splunk, AppD, Scom, Nagios and other in-house monitoring tools.Creating SQL scripts to modify table data, updates and deletes.Automating daily toil using Python and Powershell.IIS management and application tuning, performance monitoring and troubleshootingAssisted development teams with deployment and CI/CD processes using JenkinsCertifications: Exams passed for Azure: AZ-900, DP-900, AI-900 and AZ-104SEPTEMBER 2007- JANUARY 2020Information Technology Engineer The Kroger Co. Cincinnati, OhioExperience: 20+ years of enterprise level system administration, infrastructure design, HA technologies, performance troubleshooting and resolve. 20+ years working experience in the IT support environment. This includes change management, project management, full documentation, process improvement, and supporting application owners and other IT staff. Disaster recovery solutions and testing, day to day management and support of a 5000+ Windows Server environment.Senior level experience with administration and support of the following technologies: VMWare 4.x/5.x/6.x administration, architecture, engineering and design Core Windows Server 2008/2012/2016/2019 Active Directory - User Account/Group/OU Mgmt; AD Replication; AD Trust; Group Policy Mgmt, Forest and domain upgrades Windows Clustering technologies specifically SQL server clusters, design, administration and DR Windows PowerShell and other scripting experience VMware VSphere 6.5 and later Security - Windows server hardening; AD Security best practices File & Print - DFS; NTFS permissions; Windows Print server Hyper-V and converged networks Experience in an environment with a high level of focus on disaster recovery and business continuity Led and managed Windows 2003 migration to 2008 and 2012, currently leading and managing Windows 2008 migration to 2012, 2016, 2019Experience with the following technologies or concepts: VSAN Microsoft Azure administration SAN technologies, boot from SAN, HBA configuration SQL Server DBA install, configure, Always On, replication, backupEDUCATION1991Associate of Science: Chemical EngineeringUniversity of Cincinnati Blue Ash College, Cincinnati, OH2024Bachelor of Science: Cybersecurity and Information AssuranceWestern Governors UniversityCERTIFICATIONS: ISC2 Certified in Cybersecurity, Comptia Cloud+, Comptia A+, Comptia Network+, Comptia Security+, Project+, LPI Linux Essentials, PCEP Python, Azure AI Fundamentals, Azure Data Fundamentals, Azure Fundamentals, Azure Administrator Associate, AWS Certified Cloud Practitioner, ITIL 4

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