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Property Manager Customer Service Resume...
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Title Property Manager Customer Service
Target Location US-TX-Manor
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Manor, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEProfessional Summary:Dedicated professional seeking a position with a progressive organization that values talent and nurtures professional growth. Committed to contributing to a team that emphasizes collective success and individual career advancement.Key Competencies: Eviction Process Management: Skilled in the Notice of Proposed Eviction process with hands-on experience in managing filings across various precincts. Communication:Robust written and verbal communication abilities, ensuring clear and effective interactions. Time Management: Outstanding organizational skills complemented by diligent follow-up and time management capabilities. Leasing Expertise:Demonstrated success in leasing operations, backed by a consistent track record. Self-Motivation:A proactive and service-driven professional with a self-starter mindset. Technical Proficiency:Well-versed in key industry software such as Microsoft Office, Bluemoon, YARDI, Yieldstar, ResidentCheck, AppFolio, and PROMAS. Continued Education:Engaged in ongoing learning, evidenced by the completion of multiple Gracehill courses and the attainment of corresponding certificates. Legal Acumen:In-depth understanding of legal documentation and leasing contracts Work ExperienceProperty Manager AssistantApril Realty Services, Inc. - Austin, TXMarch 2021 to November 2023 Managed a portfolio of 700+ real estate properties, attending to tenant needs and ensuring tenant satisfaction. Proficiently handled rent collection and maintained contact with tenants, addressing late payments and resolving inquiries promptly. .Generated leases and lease renewals, maintaining strict compliance with lease terms and legal requirements. Procured and maintained accurate records of renters, ensuring a smooth rental process. Leasing AgentATX Property Management - Austin, TXApril 2019 to March 2021 Served as a Leasing Agent with ATX Property Management, playing a vital role in tenant screening, executing lease agreements, and managing property maintenance. Demonstrated proficiency in the rental process, ensuring seamless transitions for new tenants. Successfully arranged property viewings and addressed inquiries, showcasing strong interpersonal and customer service skills.Property ManagerBay Cliff Apartments - Horseshoe Bay, TXOctober 2017 to March 2019 Successfully managed a 20-unit residential property along with a 15-office building, demonstrating exceptional organizational and multitasking skills. Conducted leasing activities, tenant screening, and maintained positive resident relations to ensure a high occupancy rate. Collaborated effectively with maintenance coordinators and contractors to supervise construction, repairs, and property improvements, enhancing overall property value.Implemented innovative marketing strategies that led to high vacancy filling rates, resulting in increased profitability. Consistently submitted weekly activity reports for both properties to keep stakeholders informed. Responsively handled leads and inquiries, maintaining a strong commitment to excellent customer service.EducationSome collegeSkills Proven track record in leasing. Highly Motivated, service-oriented, and a self-starter. Strong written and oral communication skills.Exceptional time management, follow-up, and organizational abilities. Proficient in the Notice of Proposed Eviction process and experienced in navigating the various Precincts for filing evictions. Profound knowledge of legal documents and leasing agreements. Property Leasing Office Management Fair Housing Regulations Property Management Section 8 Accounts Receivable Yardi Property management Customer service Fair Housing regulations Google Docs Supervising experience Customer relationship management Conflict management Accounts receivable Leadership Office management Windows Personal assistant experience Microsoft Access Adobe Acrobat Relationship management Marketing Google Suite Hospitality Social media management Teaching Management Organizational skills Microsoft Office Communication skills Time management Microsoft Word Microsoft Outlook English Negotiation SalesAssessmentsVerbal communication  ProficientApril 2024Speaking clearly, correctly, and conciselyFull results: ProficientAttention to detail  CompletedJuly 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: CompletedManaging accounts in QuickBooks  CompletedJune 2023Using QuickBooks software to manage business financials Full results: CompletedOffice manager  CompletedJanuary 2022Scheduling and budgetingFull results: CompletedWork style: Reliability  ProficientJuly 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientSales skills  ProficientMarch 2021Influencing and negotiating with customersFull results: ProficientManagement & leadership skills: Impact & influence  Proficient July 2023Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: ProficientWritten communication  CompletedApril 2024Best practices for writing, including grammar, style, clarity, and brevity Full results: CompletedBasic maintenance and repair  CompletedApril 2024Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilitiesFull results: CompletedCustomer service fit  ProficientMarch 2021Measures the traits that are important for success for customer service roles Full results: ProficientSpreadsheets with Microsoft Excel  CompletedJanuary 2022Knowledge of various Microsoft Excel features, functions, and formulas Full results: CompletedCustomer focus & orientation  ProficientApril 2024Responding to customer situations with sensitivity Full results: ProficientManagement & leadership skills: Planning & execution  Completed July 2023Planning and managing resources to accomplish organizational goals Full results: CompletedCustomer service  ProficientMarch 2021Identifying and resolving common customer issuesFull results: ProficientBookkeeping  ProficientJune 2023Calculating and determining the accuracy of financial data Full results: ProficientAdministrative assistant/receptionist  Proficient July 2023Using basic scheduling and organizational skills in an office setting Full results: ProficientOutside sales  ProficientJanuary 2022Understanding and responding appropriately in sales scenarios, and performing common sales calculationsFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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